Switching to British Gas in Richmond upon Thames, London
The British Gas energy supply for Londoners
Last update: March 2021
Richmond upon Thames holds 86634 inhabitants, for a total of 36899 households. Beyond that it is part of one of the largest London in the UK, a historical stronghold for British Gas. On this page you will find a guide to switch from whatever supplier to British Gas in your lovely home of Richmond upon Thames.
British Gas have a wide range of energy tariffs available to their customers, both new and old, so you'll be sure to find something for your particular energy requirements. So, if you want to become one of their many customers across the UK (13 million, to be exact), then you can ring up their line for new customers on 0333 202 9505 and they can advise you on the best of their plans for you.
However, if you decide the largest energy supplier in the UK isn't for you and you want to chat through alternative options, then give us a ring on 0330 054 0018 and you can chat to one of our experts who'll guide you. We'll make sure your new home in Richmond upon Thames gets fuelled up quickly and smoothly.
How to setup your British Gas contract in Richmond upon Thames, London?
Have you just moved to Richmond upon Thames? Lucky you! Whether you are recent resident of Richmond upon Thames or have lived in the area for a while now, you are now one of the 86634 inhabitants of Richmond upon Thames, and you'll want to start fuelling up your home as soon as possible. That's where we come in. All we need from you is a few simple pieces of information before we can carry out your energy switch.
- Don't forget to take a meter reading in your previous house to make sure that you don't pay for what you don't use. Write it down, and leave it in a safe place for the next inhabitants of the property. You need to have this information just in case your previous provider requires it.
- Next step, moving in to your new place in Richmond upon Thames! Make sure you do the same thing - write down the meter reading in your new home. We know this might not feel like your number 1 priority as you unpack your bags, but we promise it's worth it to make sure you're not overpaying for your gas and electricity.
- You will probably take on the contract of the previous inhabitants of the property and you'll keep it until you decide to switch. If you can't find the details of the previous resident of the house, don't worry! Follow this link to the Meter Pont Administration tool to find out who supplies the energy to the property.
- Now you are ready to find the cheapest electricity supplier and switch!
Switching your energy provider is easier than it sounds, so don't be put off! Switch Plan makes it easy. Just give us a ring on 0330 054 0018 and we will carry out a free price comparison service based on current tariffs on the market and your personal energy needs.
Are British Gas' energy plans expensive for the average resident of Richmond upon Thames?
Online reviews show that many customers have switched away from British Gas due to the high cost of their tariffs. Despite being the largest supplier in the country, British Gas do not actually provide very affordable energy plans, either in $region or on a national level. Many customers move away from British Gas and towards smaller suppliers, such as Bulb, for more competitive rates.
How can I contact British Gas in London?
Switch Plan is always available to help residents of Richmond upon Thames switch their plan to British Gas. Nevertheless, you can also contact British Gas directly.
| Type of Enquiry | Number to contact |
|---|---|
| General Enquiries General enquiries surrounding your bill. |
0333 202 9802 Open from 8am to 8pm during the week, 8am to 6pm on Saturday, 10am to 4pm on Sunday. |
| Top up plans General Enquiries surrounding PAYG tariffs. |
0330 100 0303 8am to 8pm during the week, 8am to 6pm on Saturday. |
| Complaints General complaints service. |
0333 202 9532 8am to 8pm during the week, 8am to 6pm on Saturday Or send an email to: customercomplaints@britishgas.co.uk |
| Complaints Pay As You Go Complaints specifically related to Pay As You Go tariffs. |
0333 202 9433 8am to 8pm during the week, 8am to 6pm on Saturday |
| British Gas Home Services complaints Complaints for British Gas home services. |
0333 200 8899 24 hours a day, seven days a week |
| British Gas HomeCare Enquiries surrounding your British Gas HomeCare plan, such as emergency or repair cover. |
020 3936 0059 24 hours a day, seven days a week |
| Urgent breakdown | 0333 200 8899 24 hours a day, seven days a week |
| Less urgent one-off repairs | 0333 202 9799 8am to 8pm during the week, 8am to 6pm on Saturday |
| British Gas boilers General enquiries surrounding British Gas boilers |
0333 202 9450 Monday to Friday from 8am-8pm or Saturday from 8am-6pm |
| New home set up Switching to British Gas in your new property |
0333 202 9802 |
| New customer Switching to British Gas as a new customer |
0333 202 9505 8am to 8pm during the week, 8am to 6pm on Saturdays |
| Business energy - New customer For British Gas business energy quotes |
0333 414 5739 |
| Business energy - General enquiries General enquiries about British Gas business energy |
0333 331 0576 Monday to Friday from 8am-6pm or Saturday from 9am-1pm |
All tariffs currently available in $city_district_district
Keep reading to find up-to-date British Gas tariffs in Richmond upon Thames.
While some households still prefer to keep their gas and electricity bills separate, dual fuel is becoming more and more popular. However, British Gas declare that dual fuel is the cheapest and most convenient option.
How do I contact British Gas in Richmond upon Thames?
Contacting British Gas is fairly easy. For existing customers of British Gas, the number you should ring is 0333 202 9802. They also provide their customers with an app where you can complete numerous process, such as submitting meter readings, booking a utility service, paying your bills, etc.
However, if you are looking for more information about tariffs, energy suppliers, or who to switch to, you can contact us! Our experts are ready to help. All you need to do is give us a call at 0330 054 0018
Enquiries that you may have regarding your existing account, such as querying a bill or changing the way you pay your bills.
Open from 8am to 8pm during the week, 8am to 6pm on Saturday, 10am to 4pm on Sunday.
For all queries related to Pay As You Go billing: topping up, changing from pay as you go to direct debit and using emergency credit.
8am to 8pm during the week, 8am to 6pm on Saturday.
If you have a complaint that you would like resolved or acknowledged by British Gas.
8am to 8pm during the week, 8am to 6pm on Saturday
Or send an email to: customercomplaints@britishgas.co.uk
Complaints specifically related to Pay As You Go tariffs.
8am to 8pm during the week, 8am to 6pm on Saturday
Complaints number and address that are separate from the complaints service for gas and electricity customers
24 hours a day, seven days a week
Cover for any breakdowns or repairs needed for your boiler and central heating system, as well as annual servicing and even electrical appliance repairs.
24 hours a day, seven days a week
24 hours a day, seven days a week
8am to 8pm during the week, 8am to 6pm on Saturday
Buying, installing or replacing a British Gas boiler
Monday to Friday from 8am-8pm or Saturday from 8am-6pm
Number to call to help you set up your new home if you want to continue to receive your energy from British Gas
If you're not a British Gas customer but you want to find out more about their energy tariffs
8am to 8pm during the week, 8am to 6pm on Saturdays
To get a quote to potentially switch your business energy to British Gas
If you currently use British Gas Business to supply energy to your company premises and you want to speak to someone about your business energy account
Monday to Friday from 8am-6pm or Saturday from 9am-1pm
British gas: Customer reviews in 2021
It seems that British gas has mixed reviews when it comes to customer service. At Switch Plan, we recommend looking at Citizens Advice for any supplier reviews. Another handy tool is Trustpilot and according to them, here is what British Gas’s customers say about them: Out of 47,609 reviews left by customers: * 22,435 (47%) were rated “Excellent” * 7,387 (16%) were rated “Great” * 3,775 (8%) were rated “Average” * 2,666 (6%) were rated “Poor” * 11,346 (24%) were rated “Bad”.
Also, British Gas has a loyal customer base: According to an independent survey, 14 percent of their customers have been with British Gas for over 20 years. Fortunately there is loads of information about British Gas. For more information about what British Gas’ customers think about them, check out our article that provides you with all the information that you might need: British Gas Reviews.
Gas rates
| Name of the Plan | Tariff value | Unit Price (direct debit)
price/kWh |
Standing Charge (direct debit)
price/kWh |
Unit Price (cash payment)
price/kWh |
Standing Charge (cash payment)
price/day |
|---|---|---|---|---|---|
| Home Energy Secure | 24 months fixed | 3.358 p |
23.431 p |
3.541 p |
27.85 p |
| Energy with Boiler Cover | 18 months fixed | 3.358 p |
23.47 p |
3.541 p |
27.889 p |
| Green Future | 24 months fixed | 3.358 p |
28.127 p |
3.541 p |
32.546 p |
| Electric Drivers Energy Plan | 18 months fixed | 3.609 p |
23.6 p |
3.801 p |
27.937 p |
| Standard Variable | Variable | 3.609 p |
23.6 p |
3.801 p |
27.937 p |
| Safeguard PAYG | Variable | 3.392 p |
34.610 p |
/ |
/ |
Do I ever need to reach my Distribution network operator?
Here we have laid out all the contact details you'll need should you need to get in touch with your DNO (Distribution Network Operator). Londoners can ring up their local Greater London DNO in case of an emergency, or simply should they need some up-to-date information about energy in Richmond upon Thames.
In Richmond upon Thames, what on average is the price per kwh?
Paying -6.67% less than the UK national average, residents of Richmond upon Thames tend to pay £9.93 for an average kWh.