Shell Energy: prices, plans and reviews in 2021

Papernest disclaims that they are not in partnership with Shell Energy

Papernest disclaims that they are not in partnership with Shell Energy

Thinking about switching energy suppliers ? Well, as it turns out, Shell energy might be the right option for you. If you’re currently thinking about switching to Shell Energy, finding out a little more about the supplier and their services could help you make up your mind. In this article, we will take a closer look at the reputation of Shell Energy, what their prices are like, and the types of plans they offer in order to help you decide if this is Shell is the right supplier for you.
Last update: March 2021

Shell Energy Shell Energy Logo
Founded 2008
Client Email customer.service@shellenergy.co.uk
Client Number 0330 094 5800
Log in Log into your Shell Energy account here
Number of clients 700,000

Shell Energy fuel mix
Established in 2008, and with one of the most recognizable logos on the planet, Shell Energy is one of the biggest providers outside of the big six. Originally called First Utility, the company was bought by Shell in 2017 and rebranded the following year.

One of Shell’s big selling points is that it offers 100% renewable energy to all of its customers. If you’re looking for ways to lower your carbon footprint, this could make Shell a good choice for your home. As well as electricity, the supplier offers gas, broadband and smart home technology.

Who are Shell Energy?

The Shell Energy brand came about after Shell bought energy supplier First Utility in 2017. First Utility had been the largest provider of gas and electricity outside of the big six and already had a significant number of customers across the UK.

One of the greenest energy companies around, Shell offers all its customers 100% renewable electricity as standard. Customers also have access to Shell Go+, the supplier’s reward scheme. This gives customers money off fuel, drinks and food at participating Shell petrol stations.

COVID-19

More than ever, our team of experts remain on deck to help you make savings on your energy. We understand how deeply the lives of many are affected by these trying times and we want to support you the best we can. More on your energy supply during COVID-19 in our article.

As well as gas and electricity, Shell Energy provides broadband and smart home technology. A number of their energy tariffs come with smart home features thrown in, and customers can increase the connectivity of their property by investing in further tech from the company.

Shell Energy Tariffs

Cost is always going to be an important consideration when switching energy supplier. Shell Energy offers a choice of fixed tariffs as well as a fully flexible option. Fixed deals are available for 15-37 months, giving you set energy prices for up to three years.

Taking a closer look at the tariffs on offer will help you decide if Shell Energy has the right deal for you.

Tariff Fixed period UK Features Estimated cost Extras
Go Further January 2022 15 months -100% renewable Electricity
-Carbon Credits for Electricity and Gas
-Exclusive Rewards with Shell Go+
-Broadband discount available
£84 per month Includes Carbon Neutral Home Energy
Energy September 2022 23 months -100% renewable electricity
-Price rise protection until September 2022
-Exclusive rewards with Shell Go+
-Broadband discount available
£92 per month Google Nest Hub and Nest Mini
Energy November 2023 37 months -100% renewable electricity
-Price rise protection until 2023
-Exclusive rewards with Shell Go+
-Broadband discount available
£94 per month
Flexible 4 Fully flexible -100% renewable electricity
-Exclusive rewards with Shell Go+
-Broadband discount available
£87 per month

The Shell Energy’s fixed tariffs offer good value for money when compared to other deals currently available. Its 37-month deal is one of the longest on the market, so if you want to fix your energy prices for as long as possible, this could be the tariff for you.

Shell Energy fuel mix

Shell Energy is one of the only suppliers to offer 100% renewable energy as standard. This ensures that every customer who signs up to a Shell Energy tariff will be doing their bit to increase the overall percentage of renewables in the National Grid.

Most of this renewable energy comes from wind and solar farms. The UK is a world leader when it comes to wind farms, and the number of turbines around the country is growing fast.

The table below shows how the Shell Energy fuel mix compares to the national average for UK suppliers.

Energy Source Shell Energy UK average
Coal 0% 3.9%
Natural gas 0% 39.4%
Nuclear 0% 16.6%
Renewables 100% 37.9%
Other 0% 2.2%

What is the Shell Smart Export Guarantee?

The Shell Smart Export Guarantee allows customers with solar panels fitted to their homes to earn money back from the supplier. The tariff pays you for the export of energy from your home.

If you have solar panels installed on your home, any excess energy they generate will flow into the grid. Shell Energy will pay you for this energy, calculating exactly how much you generate by looking at your smart meter. The amount you’ll earn from the tariff will depend on the size of your solar panels, the amount of sunshine they receive and how much energy your household uses. Some customers could see considerable returns from the scheme.
The Shell Export Guarantee

Shell Energy customer reviews

Shell Energy is still a relatively young company. However, as it inherited around 700,000 customers when it bought First Utility, there are already a good number of reviews available for the brand.

Reviews for Shell Energy are fairly mixed. While customers on the whole are pleased with its bill accuracy, they seem less impressed with the supplier’s customer service, complaints handling and digital tools. Shell Energy also seems pretty average when it comes to value for money and bill clarity.
Impartial online reviews of Shell Energy include:

“They are difficult to deal with if you have a problem.”
“There were too many departments rather than one person dealing with my complaint. It took five months to get a resolution.”

However, the brand does seem to be addressing some of these issues. Shell Energy has recently launched its own app and the brand is now recommended by Good Housekeeping.

Before you switch to Shell Energy, make sure you read the most up to date reviews available. If you have time, you could also check their social media profiles to see how they interact with customers and resolve issues.

Pros of Shell Energy

  • Good value fixed tariffs
  • 100% renewable electricity as standard
  • Smart home technology features available
  • Affordable long-term tariffs


Cons of Shell Energy

  • Average customer service
  • Poor complaints handling
  • Limited digital tools

Would you like to know more about energy suppliers in the UK? Great! Check out some of these related articles?

  1. Edf
  2. Utility warehouse
  3. OVO energy
  4. Utilita

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Written by eleanor

Updated on 31 Mar, 2021

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