Shell Energy: prices, plans and reviews in 2021

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Switch Plan is rated 4.3/5 on Trustpilot ⭐⭐⭐⭐

Thinking about switching energy suppliers ? Well, as it turns out, Shell energy might be the right option for you. If you’re currently thinking about switching to Shell Energy, finding out a little more about the supplier and their services could help you make up your mind. In this article, we will take a closer look at the reputation of Shell Energy, what their prices are like, and the types of plans they offer in order to help you decide if this is Shell is the right supplier for you.
Last update: September 2021

We Consider Shell Energy A Stable Supplier

As you may have heard on the news, the UK energy market is currently under an immense amount of stress putting several energy suppliers out of business. However, we have designated Shell Energy as a stable supplier at the moment because of its solid financial positioning and Ofgem recently designating them the new supplier for all Green customers after the supplier Green went bust. To learn more about this and stay updated on a daily basis you can read our page on the UK energy crisis.

Established in 2008, and with one of the most recognizable logos on the planet, Shell Energy is one of the biggest providers outside of the big six. Originally called First Utility, the company was bought by Shell in 2017 and rebranded the following year.

Shell Energy Shell Energy Logo
Founded 2008
Client Email customer.service@shellenergy.co.uk
Client Number 0330 094 5800
Log in Log into your Shell Energy account here
Number of clients 700,000

One of Shell’s big selling points is that it offers 100% renewable energy to all of its customers. If you’re looking for ways to lower your carbon footprint, this could make Shell a good choice for your home. As well as electricity, the supplier offers gas, broadband and smart home technology.

Who are Shell Energy?

The Shell Energy brand came about after Shell bought energy supplier First Utility in 2017. First Utility had been the largest provider of gas and electricity outside of the big six and already had a significant number of customers across the UK.

One of the greenest energy companies around, Shell offers all its customers 100% renewable electricity as standard. Customers also have access to Shell Go+, the supplier’s reward scheme. This gives customers money off fuel, drinks and food at participating Shell petrol stations.

Our energy experts are here to help

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As well as gas and electricity, Shell Energy provides broadband and smart home technology. A number of their energy tariffs come with smart home features thrown in, and customers can increase the connectivity of their property by investing in further tech from the company.

Shell Energy Tariffs

Cost is always going to be an important consideration when switching energy supplier. Shell Energy offers a choice of fixed tariffs as well as a fully flexible option. Fixed deals are available for 15-37 months, giving you set energy prices for up to three years.

Energy Crisis and Tariff Pricing

As a result of the energy crisis in the UK, many suppliers including Shell Energy have stopped advertising many of their tariffs, making it difficult for us to accurately display their current costs, we apologize for the inconvenience. To learn more about which tariffs are available you can contact our energy experts at 0330 818 6223

Taking a closer look at the tariffs on offer will help you decide if Shell Energy has the right deal for you.


Plan Tariff type Benefits & Features Average total annual cost (£/year)
Flexible 5 Direct Debit ebill Standard Variable tariff 100% renewable electricity, Flexible rates but subject to Ofgem price cap, Exclusive rewards with Shell Go+, and a Broadband discount available. £ 1207.201*
Energy v4 Direct Debit ebill 13 months fixed plan 100% renewable electricity, Price rise protection until August 2022, Exclusive rewards with Shell Go+, and availability to discounted Broadband. £ 1462.592*
Energy July 2024 plus Shell Energy Shop Vouchers Direct Debit ebill 35 months fixed plan 100% renewable electricity, Price rise protection until August 2024, Exclusive rewards with Shell Go+, Up to £75 to use in the Shell Energy shop, and Discover ways to create and save on smart home with the latest tech. £1384.793*
Energy August 2024 plus Shell Energy Shop Vouchers Direct Debit ebill 37 months fixed plan 100% renewable electricity, Price rise protection until August 2024, Exclusive rewards with Shell Go+, Up to £75 to use in the Shell Energy shop, and Discover ways to create and save on smart home with the latest tech. £ 1422.246*
Go Further Direct Debit ebill 24 months fixed plan 100% renewable electricity, Carbon credits for electricity and gas, Price rise protection until July 2023, Exclusive rewards with Shell Go+, and availability to discounted Broadband. £ 1473.958*

* Please note that these prices are for indicative purposes only. Indeed, prices are post-code based and can vary significantly from one region to another. Call our our experts to get the most up-to-date prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900 kWh of electricity and 12,000 kWh of gas per year.
Rates are inclusive of VAT at 5%.


The Shell Energy’s fixed tariffs offer good value for money when compared to other deals currently available. Its 37-month deal is one of the longest on the market, so if you want to fix your energy prices for as long as possible, this could be the tariff for you.

Shell Energy fuel mix

Shell Energy is one of the only suppliers to offer 100% renewable energy as standard. This ensures that every customer who signs up to a Shell Energy tariff will be doing their bit to increase the overall percentage of renewables in the National Grid.

Most of this renewable energy comes from wind and solar farms. The UK is a world leader when it comes to wind farms, and the number of turbines around the country is growing fast.

The table below shows how the Shell Energy fuel mix compares to the national average for UK suppliers.

Energy Source Shell Energy UK average
Coal 0% 3.9%
Natural gas 0% 39.4%
Nuclear 0% 16.6%
Renewables 100% 37.9%
Other 0% 2.2%

What is the Shell Smart Export Guarantee?

The Shell Smart Export Guarantee allows customers with solar panels fitted to their homes to earn money back from the supplier. The tariff pays you for the export of energy from your home.

If you have solar panels installed on your home, any excess energy they generate will flow into the grid. Shell Energy will pay you for this energy, calculating exactly how much you generate by looking at your smart meter. The amount you’ll earn from the tariff will depend on the size of your solar panels, the amount of sunshine they receive and how much energy your household uses. Some customers could see considerable returns from the scheme.
The Shell Export Guarantee

Shell Energy customer reviews

Shell Energy is still a relatively young company. However, as it inherited around 700,000 customers when it bought First Utility, there are already a good number of reviews available for the brand.

Reviews for Shell Energy are fairly mixed. While customers on the whole are pleased with its bill accuracy, they seem less impressed with the supplier’s customer service, complaints handling and digital tools. Shell Energy also seems pretty average when it comes to value for money and bill clarity.
Impartial online reviews of Shell Energy include:

“They are difficult to deal with if you have a problem.”
“There were too many departments rather than one person dealing with my complaint. It took five months to get a resolution.”

However, the brand does seem to be addressing some of these issues. Shell Energy has recently launched its own app and the brand is now recommended by Good Housekeeping.

Before you switch to Shell Energy, make sure you read the most up to date reviews available. If you have time, you could also check their social media profiles to see how they interact with customers and resolve issues.

Pros of Shell Energy

  • Good value fixed tariffs
  • 100% renewable electricity as standard
  • Smart home technology features available
  • Affordable long-term tariffs


Cons of Shell Energy

  • Average customer service
  • Poor complaints handling
  • Limited digital tools

Would you like to know more about energy suppliers in the UK? Great! Check out some of these related articles?

  1. Edf
  2. Utility warehouse
  3. OVO energy
  4. Utilita

Call us to switch your energy supplier for free!

0330 818 6223

Available Monday to Friday from 8.30 am until 5.30 pm

FAQ

What is Shell New Energies?

Shell’s New Energies project is part of the company’s drive to provide low carbon power for homes and businesses across the UK. The project has seen Shell Energy invest in a large number of renewable energy installations, including wind and solar farms.
New Energies also has a focus on ending fuel poverty around the world. Currently, around two billion people live without access to reliable sources of energy. To help bring an end to this fuel poverty, Shell is investing in projects that will provide clean, renewable energy to communities in some of the world’s poorest places.

Is Shell Energy First Utility?

Shell Energy bought First Utility in 2017. Following its acquisition of the brand, Shell Energy took on First Utility’s 700,000 customers. In late 2019, Shell Energy announced that it was going to buy Green Star Energy. This could bring the total number of Shell Energy customers close to one million.

Does Shell Energy offer smart meters

Yes, Shell Energy does offer its customers smart meters. Smart meters automatically send meter readings to the supplier, this means you don’t have to worry about taking manual meter readings to keep your bill on track.
Another benefit of smart meters is that they help you monitor your energy usage. Reducing this usage will help to lower your carbon footprint and save you money on your monthly energy bill.

How to contact Shell Energy?

There are a number of ways to contact Shell Energy. You can send an email to customer.service@shellenergy.co.uk or call +44 330 094 5800. Alternatively, use the chatbot on the Shell Energy website or get in touch via their social media channels.

Updated on 19 Oct, 2021

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