Utility Warehouse in 2021: Prices, Reviews and Contact Details

Papernest disclaims that they are not in partnership with Utility Warehouse

papernest disclaims that they are not in partnership with Utility Warehouse

Are you looking to switch to Utility Warehouse for your energy supply? Switching to a Utility Warehouse plan is quick, simple, and completely free. In this article we will have the answer to if not all these three, if not all, of your questions: How easy is it to switch to Utility Warehouse? How can you get a quote from Utility Warehouse? How long does it take to switch to Utility Warehouse? Read on to find out how we can help you make the best decision possible when it comes to switching energy suppliers.

Established in 2013 as one of the 57 energy suppliers in the UK when it purchased customers from Npower, Utility Warehouse is one of the most established names in the industry. Today, the company has around 650,000 customers and offers a range of services including gas, electricity, internet, landlines and mobile phone services.

Utility Warehouse Utility Warehouse Logo
Founded 2002
Client Email memberservices@utilitywarehouse.co.uk
Client Number 0333 777 0777
Log in Log in to the Partner Portal here
Number of clients 650,000

Also, not to mention, if you are unhappy with your current energy supplier, we can help you switch! By calling the number on the top of the screen, our experts can help you find the best plan for your needs.

An overview of Utility Warehouse

Despite the fact Utility Warehouse is a major UK energy company, a lot of people have never heard of it. This is because, instead of investing in advertising campaigns and promotions, they rely on a team of ‘partners’ and ‘agents’. Anyone who signs up to be a Utility Warehouse partner or agent – and the scheme is open to everyone – can earn money by recruiting other customers. This gives their customers a unique opportunity to earn money from their energy supplier.

So is all this as good as it sounds? And is Utility Warehouse the right supplier for you? Keep reading to find out.

Switching to Utility Warehouse

What does Utility Warehouse do?

They are an energy provider that also offers a range of other services. Customers can pick and choose the services they want, or opt for a bundle that includes everything. Services offered by Utility Warehouse include:

  • Gas
  • Electricity
  • Broadband
  • Landline
  • Mobile

Utility Warehouse offers three tariffs that include a choice of services. These tariffs are open to new and existing customers alike and each claims to save you money when rates are compared to Big Six providers.

Tariff What does it offer? Savings Special features
The Mobile One, Gold Talk – Broadband
– Landline
– Mobile
up to £356/year – £200 to help switch all your services
– 10% off your broadband
– Up to 7% cashback with a UW card
The Energy One, Gold Energy – Broadband
– Landline
– Gas
– Electricity
up to £248/year – Free LED light bulbs
– Up to 7% cashback with a UW card
The Everything One, Double Gold – Broadband
– Landline
– Mobile
– Gas
– Electricity
up to £559/year – 100% renewable electricity
– Free LED light bulbs
– £200 to help switch all your services
– 10% off your broadband
– Up to 7% cashback with a UW card

Is Utility Warehouse a good deal?

The deals offered by Utility Warehouse allow you to bundle a number of different utilities together. You’ll get a single bill for all the utilities in your deal. This can make it easier to budget and easier to manage your paperwork.

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The more services you get from the company, the more you’ll save. However, getting all of your services from one supplier doesn’t give you the opportunity to shop around for the best individual deals from other providers. This means that, in the long run, a bundle could cost you more.

Having a bundle of services can also make it difficult to work out exactly how much you’re paying for your gas and electricity. To find this information, you’ll need to check the small print of your deal. You’ll then be able to compare the Utility Warehouse tariff on offer to other deals currently on the market.

Utility Warehouse offers its deals to both new and existing customers. This means you don’t have to worry about missing out on special offers just because you’re already signed up.

The company also offers new customers a ‘price promise’. This guarantees customers will save money by switching all of their services to theirs. If they don’t, the supplier will refund double the difference.

If you think Utility Warehouse might be right for you, our Switch Plan can help you move your services to the supplier. 0330 054 0017 to find out more.

Is Utility Warehouse the cheapest for gas and electricity?

They offer their customers an Energy Price Guarantee. This states that the company’s duel-fuel prices will be competitive to the Big Six for customers paying by direct debit. This guarantee means that, although the company may not offer the cheapest energy on the market, the rate you pay will be comparable to the UK’s major energy suppliers.

Utility Warehouse offers 100% renewable energy on their most comprehensive bundle. Customers on other deals will get energy generated from a mix of fuel sources. According to their fuel mix disclosure, the company uses:

  • Coal – 8.9%
  • Gas – 60.3%
  • Nuclear – 18.1%
  • Renewable – 8.9%
  • Other – 3.8%

In 2019, the cheapest variable rate tariff was available from Outfox the Market and the cheapest fixed rate from Avro. The cheapest of the Big Six energy providers is Scottish Power. However, as Utility Warehouse offers a range of incentives and cashback schemes, it is possible the provider will be the cheapest option for some customers.

Utility Warehouse Fuel Mix

Is Utility Warehouse good to work for?

They operate a little differently to other energy suppliers. Instead of relying on advertising campaigns to spread the word, it uses a network of agents and partners. These agents and partners are mostly recruited from its customer base. They pay £100-£199 to sign up and can then earn money when they recruit new customers.

Agents and partners are self-employed. They can work as much or as little as they want and are responsible for paying their own taxes. Utility Warehouse claims partners can earn up to £2,340 a month. However realistically, it’s likely that most people will earn considerably less.

Utility Warehouse partners will have access to the Partner Portal on the company’s website. The portal features:

  • News and alerts that provide up to date information on the latest announcements and events
  • A navigation bar with directions to useful information and resources
  • Online training to help manage and optimise your business
  • Management tools that allow you to find customers and team members, check orders and create lists

Utility Warehouse reviews

Before switching to any new energy supplier, it’s important to read reviews from existing customers. In the case of Utility Warehouse, this isn’t always as straightforward as it seems. As a large number of customers – around 45,000 – are partners, they have a financial incentive in boosting sign ups. This means customer reviews can be a little skewed. Make sure you read a good variety of their reviews to ensure you know exactly what to expect.

Online reviews include:
“Exceptional service, quick to answer call, very pleasant experience.”
“As usual great service”
“My experience with this company has been nothing but good since I joined 6 years ago”
“The only time I had to complain they were very professional with me.”

However, while reviews are broadly positive, a number of customers complained about inaccurate bills and poor customer service.

What is the Utility Warehouse Clubhouse?

The Utility Warehouse Clubhouse is a rewards scheme that gives customers cashback when they spend with certain retailers. All their customers can sign up for the Clubhouse scheme. Once you’ve joined, you’ll be able to earn up to 10% cashback on purchases. This money will come off your monthly bill.

Retailers signed up to the Utility Warehouse Clubhouse scheme include M&S, Sainsbury’s, Expedia and Hotels.com. In most cases, you’ll earn 5% or less in cashback on purchases. If you spend a lot with any of these businesses, this could add up to a significantly monthly discount.

Call us to switch your energy supplier for free!

0330 054 0017

Available Monday to Friday from 8.30 am until 5.30 pm

Updated on 23 Jul, 2021

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monica gerwitz
bright star bright star bright star bright star bright star 5/5

great experience with Utility Warehouse!


Great to hear that Monica. Thanks for the feedback!