Utility Warehouse: Prices, Plans, Reviews

Utility Warehouse

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Are you looking to switch to Utility Warehouse for your energy supply? Switching to a Utility Warehouse plan is quick, simple and completely free. You should give Utility Warehouse a ring if you want to switch to one of their plans. Alternatively, give us a ring and our experts can talk you through all of your energy options.

  • How easy is it to switch to Utility Warehouse?
  • How can you get a quote from Utility Warehouse?
  • How long does it take to switch to Utility Warehouse?

Find all out the answers and more in this guide.

Established in 2013 as one of the 57 energy suppliers in the UK when it purchased customers from Npower, Utility Warehouse is one of the most established names in the industry. Today, the company has around 650,000 customers and offers a range of services including gas, electricity, internet, landlines and mobile phone services.
Last update: January 2021


More than ever, our team of experts remain on deck to help you make savings on your energy. We understand how deeply the lives of many are affected by these trying times and we want to support you the best we can. More on your energy supply during COVID-19 in our article.

Utility Warehouse Utility Warehouse Logo
Founded 2002
Client Email memberservices@utilitywarehouse.co.uk
Client Number 0333 777 0777
Log in Log in to the Partner Portal here
Number of clients 650,000

An overview of Utility Warehouse

Despite the fact Utility Warehouse is a major UK energy company, a lot of people have never heard of it. This is because, instead of investing in advertising campaigns and promotions, Utility Warehouse relies on a team of ‘partners’ and ‘agents’. Anyone who signs up to be a Utility Warehouse partner or agent – and the scheme is open to everyone – can earn money by recruiting other customers. This gives Utility Warehouse customers a unique opportunity to earn money from their energy supplier.

So is all this as good as it sounds? And is Utility Warehouse the right supplier for you? Keep reading to find out.

Switching to Utility Warehouse

What does Utility Warehouse do?

Utility Warehouse is an energy provider that also offers a range of other services. Customers can pick and choose the services they want, or opt for a bundle that includes everything. Services offered by Utility Warehouse include:

  • Gas
  • Electricity
  • Broadband
  • Landline
  • Mobile

Utility Warehouse offers three tariffs that include a choice of services. These tariffs are open to new and existing customers alike and each claims to save you money when rates are compared to Big Six providers.

Tariff What does it offer? Savings Special features
The Mobile One, Gold Talk – Broadband
– Landline
– Mobile
up to £356/year – £200 to help switch all your services
– 10% off your broadband
– Up to 7% cashback with a UW card
The Energy One, Gold Energy – Broadband
– Landline
– Gas
– Electricity
up to £248/year – Free LED light bulbs
– Up to 7% cashback with a UW card
The Everything One, Double Gold – Broadband
– Landline
– Mobile
– Gas
– Electricity
up to £559/year – 100% renewable electricity
– Free LED light bulbs
– £200 to help switch all your services
– 10% off your broadband
– Up to 7% cashback with a UW card

Is Utility Warehouse a good deal?

The deals offered by Utility Warehouse allow you to bundle a number of different utilities together. You’ll get a single bill for all the utilities in your deal. This can make it easier to budget and easier to manage your paperwork.

The more services you get from Utility Warehouse, the more you’ll save. However, getting all of your services from one supplier doesn’t give you the opportunity to shop around for the best individual deals from other providers. This means that, in the long run, a bundle could cost you more.

Having a bundle of services can also make it difficult to work out exactly how much you’re paying for your gas and electricity. To find this information, you’ll need to check the small print of your deal. You’ll then be able to compare the Utility Warehouse tariff on offer to other deals currently on the market.

Utility Warehouse offers its deals to both new and existing customers. This means you don’t have to worry about missing out on special offers just because you’re already signed up.

The company also offers new customers a ‘price promise’. This guarantees customers will save money by switching all of their services to Utility Warehouse. If they don’t, the supplier will refund double the difference.

If you think Utility Warehouse might be right for you, our Switch Plan can help you move your services to the supplier. 0330 054 0017 to find out more.

Is Utility Warehouse the cheapest for gas and electricity?

Utility Warehouse offers its customers an Energy Price Guarantee. This states that the company’s duel-fuel prices will be competitive to the Big Six for customers paying by direct debit. This guarantee means that, although the company may not offer the cheapest energy on the market, the rate you pay will be comparable to the UK’s major energy suppliers.

Utility Warehouse offers 100% renewable energy on their most comprehensive bundle. Customers on other deals will get energy generated from a mix of fuel sources. According to the Utility Warehouse fuel mix disclosure, the company uses:

  • Coal – 8.9%
  • Gas – 60.3%
  • Nuclear – 18.1%
  • Renewable – 8.9%
  • Other – 3.8%

In 2019, the cheapest variable rate tariff was available from Outfox the Market and the cheapest fixed rate from Avro. The cheapest of the Big Six energy providers is Scottish Power. However, as Utility Warehouse offers a range of incentives and cashback schemes, it is possible the provider will be the cheapest option for some customers.

Utility Warehouse Fuel Mix

Is Utility Warehouse good to work for?

Utility Warehouse operates a little differently to other energy suppliers. Instead of relying on advertising campaigns to spread the word, it uses a network of agents and partners. These agents and partners are mostly recruited from its customer base. They pay £100-£199 to sign up and can then earn money when they recruit new customers.

Agents and partners are self-employed. They can work as much or as little as they want and are responsible for paying their own taxes. Utility Warehouse claims partners can earn up to £2,340 a month. However realistically, it’s likely that most people will earn considerably less.

Utility Warehouse partners will have access to the Partner Portal on the company’s website. The portal features:

  • News and alerts that provide up to date information on the latest announcements and events
  • A navigation bar with directions to useful information and resources
  • Online training to help manage and optimise your business
  • Management tools that allow you to find customers and team members, check orders and create lists

Utility Warehouse reviews

Before switching to any new energy supplier, it’s important to read reviews from existing customers. In the case of Utility Warehouse, this isn’t always as straightforward as it seems. As a large number of customers – around 45,000 – are partners, they have a financial incentive in boosting sign ups. This means customer reviews can be a little skewed. Make sure you read a good variety of Utility Warehouse reviews to ensure you know exactly what to expect.

Online reviews include:
“Exceptional service, quick to answer call, very pleasant experience.”
“As usual great service”
“My experience with this company has been nothing but good since I joined 6 years ago”
“The only time I had to complain they were very professional with me.”

However, while reviews are broadly positive, a number of customers complained about inaccurate bills and poor customer service.

What is the Utility Warehouse Clubhouse?

The Utility Warehouse Clubhouse is a rewards scheme that gives customers cashback when they spend with certain retailers. All Utility Warehouse customers can sign up for the Clubhouse scheme. Once you’ve joined, you’ll be able to earn up to 10% cashback on purchases. This money will come off your monthly Utility Warehouse bill.

Retailers signed up to the Utility Warehouse Clubhouse scheme include M&S, Sainsbury’s, Expedia and Hotels.com. In most cases, you’ll earn 5% or less in cashback on purchases. If you spend a lot with any of these businesses, this could add up to a significantly monthly discount.


❓ Who is the CEO of Utility Warehouse?

Utility Warehouse is owned and operated by Telecom Plus plc. Telecom Plus started out as a telecommunication company back in 1996. In 2013, it expanded into the energy sector when it bought customers from Npower.
The CEO of Telecom Plus is Andrew Lindsay, an Olympic medal-winning rower and MBE. He has been CEO of the company since 2010.

✅ What is the Utility Warehouse discount club?

The Utility Warehouse discount club is the same as the Utility Warehouse Clubhouse. It’s a loyalty scheme that rewards customers with cashback when they spend in certain stores. Signing up for the scheme could see you save a considerable amount on your monthly bill.

Does Utility Warehouse save you money?

Utility Warehouse claims that its bundles will save customers money on their monthly utility bills. The cheapest tariff claims to save customers at least 0.5% compared to the Big Six. The Gold Energy tariff is supposed to be 2.5% cheaper and the Double Gold tariff 5% cheaper.

These savings relate to Big Six energy suppliers, so it’s possible you could save more money by switching to another, smaller supplier. 0330 054 0017 to find out more.

Does Utility Warehouse offer smart meters?

Utility Warehouse does offer smart meters. If you sign up to a bundle, you’ll get one smart meter for your gas and one for your electricity. Smart meters automatically send meter readings to your supplier. This can help you to get more accurate bills and keep paperwork to a minimum. Smart meters can also make you more aware of how much energy you’re consuming and make it easier to reduce your energy consumption.


Written by eleanor

Updated on 22 Jan, 2021


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