EDF Energy in 2021: Prices, Reviews and Contact Details

Papernest disclaims that they are not in partnership with EDF

papernest disclaims that they are not in partnership with EDF

Do you want to know more about how to switch to EDF Energy? Well, you’ve come to the right place. Switching to EDF is quick and easy, especially with the guidance of our experts at Switch Plan. Read on to find out what this historical supplier has to offer.
Last updated: March 2021

EDF Energy EDF Energy Logo
Founded 2002
Client Email customer_correspondence@EDFEnergy.com
Client Number 0333 200 5100
Log in Log into your EDF Energy account here
Number of clients 3.5 million
Postal Address FREEPOST: EDF Energy – Plymouth

A brief history of EDF

  • EDF Energy was founded in 2002 and is a subsidiary of one of the largest energy companies in Europe, the French state-owned EDF Group (Electricité de France).
  • EDF Energy currently serves over 3.5 million businesses, homes and public services in the United Kingdom, such as the UK Government, Royal Mail and the NHS.
  • They are the largest low-carbon electricity generator in the UK and operates gas, coal and nuclear power stations while investing in the generation of renewable energy.
  • EDF Energy’s customer service is verified by both uSwitch and the Citizens Advice Bureau, and the brand claims to be committed to creating a ‘cleaner, low-carbon future’.EDF Energy Fuel Mix

Tariffs Available

Tariff Benefits Payment Exit Fees
Easy Online 2 Year Fix – Manage your account online 24/7
– Smart meter provided
Direct Debit Yes
Easy Online + Boiler Care – Purchase 6 months of heating and boiler cover with 6 months extra free
– Smart meter provided
– Manage your account online 24/7
– Covers thermostats, standard radiators, domestic gas boilers and controls
Direct Debit, cash or cheque Yes
Easy Online + Smart Home – Philips Hue White & Colour Ambiance Mini Starter Kit with Hue bridge and 2 smart bulbs included
– Amazon Echo Dot included
– Gas and electricity supplied
– Manage your account online 24/7
Direct debit, cash or cheque Yes
Total Service 2 Year Fix No price rises – Smart meter provided Direct debit, cash or cheque No
Flexible Control Tariff – Priced under 2.5% of the Ofgem set capped unit rate throughout Direct debit, cash or cheque No
Standard Variable Tariff – You will be notified when rates are due to rise and fall
– Electricity generated from renewable, nuclear, gas and coal energy
Direct debit, cash, cheque or prepayment No

EDF Tariff Prices


Name of the Plan Tariff value Unit Price





Standing Charge





Energy Direct 12 months fixed
14.95 p
20.37 p
Easy Online 2 Year Fix Aug22 24 months fixed
17.21 p
24.5 p
Total Service 2 Year Fix Aug22 24 months fixed
17.77 p
24.5 p
Easy Online+Smart Home Aug22 Flexible
18.12 p
24.5 p
Standard (Variable) Flexible
24.5 p
17.8 p


Name of the Plan Tariff value Unit Price





Standing Charge





Energy Direct 12 months fixed
2.209 p
21.2 p
Easy Online 2 Year Fix Aug22 24 months fixed
2.623 p
27.35 p
Total Service 2 Year Fix Aug22 24 months fixed
2.823 p
27.35 p
Easy Online+Smart Home Aug22 Flexible
2.906 p
27.35 p
Standard (Variable) Flexible
3.434 p
27.35 p

Before deciding on the right energy tariff for you, you can request a quote for electricity or gas before making the switch. It’s also important to bear the following in mind:

  • The company has several different tariffs available to suit your needs.
  • Customers can choose between variable tariffs, fixed tariffs and more.
  • Most tariffs can be managed online 24/7.
  • Customers will be notified in advance of any price increases.


More than ever, our team of experts remain on deck to help you make savings on your energy. We understand how deeply the lives of many are affected by these trying times and we want to support you the best we can. More on your energy supply during COVID-19 in our article.

Energy on a budget: what is EDF’s cheapest tariff in 2020?

Currently, if you’re a new customer, the cheapest tariffs available with EDF Energy are their fixed direct debit tariffs.

Does EDF have energy plans for businesses?

EDF Energy supplies energy to business and domestic customers all over the UK and is known as one of the ‘Big Six’ energy suppliers.

EDF Energy offers the following business energy deals:

Tariff Benefits Payment Exit fees
Fixed for Business tariff – Fixed energy costs for the first four years – At the end of the fixed term, the tariff will be automatically renewed to Easy Fix – Cheaper than standard variable tariff Direct debit, cash or cheque Yes
Freedom for Business tariff – You are able to switch to a different product whenever you want – Prices can vary (notice will be given) Direct debit, cash or cheque No
American Express Fixed for Business tariff – Fixed electricity and gas prices for the first three years – Every £1 spent on energy is rewarded by one American Express Membership point – Price increase protection – Cheapest business tariff for a fixed term Direct debit, cash or cheque Yes

EDF Energy’s business tariffs are available in variable and fixed long and short term contracts. Before you decide on the business energy contract that’s right for you, take note of the following:

  • Flex purchasing contracts give customers more control
  • Different tariffs have different usage allowances
  • Low carbon business electricity deals are available without any extra cost

Which energy plan is right for me?

No one energy plan will suit everyone, so the best plan for you will depend on your specific energy requirements, as well as each energy supplier’s market position due to the fluctuation of prices. For more information about how to find the best plan for you, get in touch with our team today.

Does EDF Energy have a boiler service?

EDF Energy Maintenance Services

EDF offers an inspection service for your boiler and controls to make sure that it is operating safely. EDF Energy offers the following services for your boiler:

  • A visual inspection to identify any leaks or corrosion
  • An optimal gas pressure check
  • A full service report
  • A flue test to ensure that your boiler is not emitting any unsafe substances, such as carbon monoxide


What do their customers say?

According to Trust Pilot, EDF Energy has a rating of 4.3/5, based on over 10,000 customer reviews. 72% of customers rated it as ‘Excellent’ and the company’s Live Chat and text service feature has received particularly positive feedback due to its fast response time to customer enquiries. Customer reviews also praise the company’s £75 Amazon credit bonus and their straightforward method of switching energy tariffs.

Fuel mix & renewable energy

Where does EDF Energy get their energy from?

EDF Energy is the largest provider of low-carbon electricity in the UK, and the business is committed to investing in nuclear energy to power UK homes and businesses. The company has eight nuclear power stations that power a fifth of the UK’s electricity, but the company also invests in other energy sources, including:

  • Independent power generators
  • The wholesale energy market
  • Independent renewable generators

Does EDF Energy have a renewable energy plan?

EDF Energy offers customers a ‘Feed-in’ tariff, in which users can receive money from their energy supplier for generating electricity from a low-carbon or renewable source. EDF will pay customers a set rate for each unit of electricity they generate and will receive a further amount from their FIT Licensee for the energy they export back into the grid.

The company has a variety of renewable heat options available, as well as their associated cost savings and free support from renewable energy professionals. The company has a selection of renewable heat pumps for sale, as well as electric vehicle chargers and solar panel installation services so that customers have the tools available to generate more of their own renewable energy.

Read More:

Call us to switch your energy supplier for free!

0330 054 0017



Written by eleanor

Updated on 31 Mar, 2021


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