EDF Energy in 2021: Prices, Reviews and Contact Details

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Do you want to know more about how to switch to EDF Energy? Well, you’ve come to the right place. Switching to EDF is quick and easy, especially with the guidance of our experts at Switch Plan. Read on to find out what this historical supplier has to offer.
Last updated: May 2021

EDF Energy EDF Energy Logo
Founded 2002
Client Email customer_correspondence@EDFEnergy.com
Client Number 0333 200 5100
Log in Log into your EDF Energy account here
Number of clients 3.5 million
Postal Address FREEPOST: EDF Energy – Plymouth

A brief history of EDF

  • EDF Energy was founded in 2002 and is a subsidiary of one of the largest energy companies in Europe, the French state-owned EDF Group (Electricité de France).
  • EDF Energy currently serves over 3.5 million businesses, homes and public services in the United Kingdom, such as the UK Government, Royal Mail and the NHS.
  • They are the largest low-carbon electricity generator in the UK and operates gas, coal and nuclear power stations while investing in the generation of renewable energy.
  • EDF Energy’s customer service is verified by both uSwitch and the Citizens Advice Bureau, and the brand claims to be committed to creating a ‘cleaner, low-carbon future’.
    EDF Energy Fuel Mix

EDF’s Prices across their range of plans

In the tables below you will find all tariffs and rates available for new EDF customer at the day of writing.

Tariff Benefits Payment Exit Fees
Easy Online 2 Year Fix – Manage your account online 24/7
– Smart meter provided
Direct Debit Yes
Easy Online + Boiler Care – Purchase 6 months of heating and boiler cover with 6 months extra free
– Smart meter provided
– Manage your account online 24/7
– Covers thermostats, standard radiators, domestic gas boilers and controls
Direct Debit, cash or cheque Yes
Easy Online + Smart Home – Philips Hue White & Colour Ambiance Mini Starter Kit with Hue bridge and 2 smart bulbs included
– Amazon Echo Dot included
– Gas and electricity supplied
– Manage your account online 24/7
Direct debit, cash or cheque Yes
Total Service 2 Year Fix No price rises – Smart meter provided Direct debit, cash or cheque No
Flexible Control Tariff – Priced under 2.5% of the Ofgem set capped unit rate throughout Direct debit, cash or cheque No
Standard Variable Tariff – You will be notified when rates are due to rise and fall
– Electricity generated from renewable, nuclear, gas and coal energy
Direct debit, cash, cheque or prepayment No

EDF’s Tariffs – Electricity and Gas, Variable, and Fixed

When choosing a new energy provider, it’s important that their range of tariffs allows you to choose something that complements your usage. EDF offers a fairly wide range of tariffs, with certainly enough to cater to a range of priorities.

EDF Tariff Overview

Before deciding on the right energy tariff for you, you can request a quote for electricity or gas before making the switch. It’s also important to bear the following in mind:

  • The company has several different tariffs available to suit your needs.
  • Customers can choose between variable tariffs, fixed tariffs and more.
  • Most tariffs can be managed online 24/7.
  • Customers will be notified in advance of any price increases.

Electricity and Gas

EDF has a wide range of tariffs available to their customers. Let’s take a look below:


Plan Tariff type Average Electricity annual cost (£/year) Average gas annual cost (£/year) Average total annual cost (£/year)
Standard Variable Variable £ 647.61* £ 491.12* £ 1,138.73*
HomeEnergy Secure 24 Months Fixed Rate £ 696.36* £ 552.50* £ 1,248.85*
Complete Protection 24 Months Fixed Rate £696.51* £552.65* £1,249.15*
Green Future 24 Months Fixed Rate £ 714.37* £ 570.51* £ 1,284.87*
Safeguard PAYG Variable – Pay as you go £ 649.77* £ 509.38* £ 1,159.15*

* Please note that these prices are for indicative purposes only. Indeed, prices are post-code based and can vary significantly from one region to another. Call our our experts to get the most up-to-date prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900 kWh of electricity and 12,000 kWh of gas per year.
Rates are inclusive of VAT at 5%.
Exit fees are £0, besides the HomeEnergy Secure, Complete Protection, and Green Future plans, where the exit fees are £40.


EDF Variable Tariffs

Below you can see the cost information associated with EDF’s variable rate tariff plans:


Plan Tariff Type Type of Fuel Standing Charge (p/day) Unit Rate Cost (p/kWh) Average Total Annual Cost (£/year) Exit Cost (£)
Standard Variable Variable Rate Electricity 27.41 18.98 £ 647.61** £ 0.00
Standard Variable Variable Rate Gas 26.60 3.28 £ 491.12** £ 0.00
Safeguard PAYG Variable – Pay as you go Electricity 31.33 18.46 £ 649.77** £ 0.00
Safeguard PAYG Variable – Pay as you go Gas 36.33 3.14 £ 509.38** £ 0.00

* Please note that these prices are for indicative purposes only. Indeed, prices are post-code based and can vary significantly from one region to another. Call our our experts to get the most up-to-date prices for your location.
** Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900 kWh of electricity and 12,000 kWh of gas per year.
Rates are inclusive of VAT at 5%.
Exit fees are £0, besides the HomeEnergy Secure, Complete Protection, and Green Future plans, where the exit fees are £10.


EDF Fixed Rate Tariffs

As well as their long-term fixed rate tariff plans:


Plan Tariff Type Type of Fuel Standing Charge (p/day) Unit Rate Cost (p/kWh) Average Total Annual Cost (£/year) Exit Cost (£)
HomeEnergy Secure 24 Months Fixed Rate Electricity 27.59 20.54 £ 696.36** £ 40.00
HomeEnergy Secure 24 Months Fixed Rate Gas 26.68 3.79 £ 552.50** £ 40.00
Complete Protection 24 Months Fixed Rate Electricity 27.63 20.54 £ 696.51** £ 40.00
Complete Protection 24 Months Fixed Rate Gas 26.72 3.79 £ 552.65** £ 40.00
Green Future 24 Months Fixed Rate Electricity 32.52 20.54 £ 714.37** £ 40.00
Green Future 24 Months Fixed Raten Gas 31.61 3.79 £ 570.51** £ 40.00

* Please note that these prices are for indicative purposes only. Indeed, prices are post-code based and can vary significantly from one region to another. Call our our experts to get the most up-to-date prices for your location.
** Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900 kWh of electricity and 12,000 kWh of gas per year.
Rates are inclusive of VAT at 5%.
For all of the above plans, HomeEnergy Secure, Complete Protection, and Green Future plans, where the exit fees are £40.


Additional Details: Energy on a budget, boiler services, and business plans

Energy on a budget: what is EDF’s cheapest tariff in 2021?

Currently, if you’re a new customer, the cheapest tariffs available with EDF Energy are their fixed direct debit tariffs.

Which energy plan is right for me?

No one energy plan will suit everyone, so the best plan for you will depend on your specific energy requirements, as well as each energy supplier’s market position due to the fluctuation of prices. For more information about how to find the best plan for you, get in touch with our team today.

Does EDF Energy have a boiler service?

EDF Energy Maintenance Services
EDF offers an inspection service for your boiler and controls to make sure that it is operating safely. EDF Energy offers the following services for your boiler:

  • A visual inspection to identify any leaks or corrosion
  • An optimal gas pressure check
  • A full service report
  • A flue test to ensure that your boiler is not emitting any unsafe substances, such as carbon monoxide

Does EDF have energy plans for businesses?

EDF Energy supplies energy to business and domestic customers all over the UK and is known as one of the ‘Big Six’ energy suppliers.
EDF Energy offers the following business energy deals:

Tariff Benefits Payment Exit fees
Fixed for Business tariff – Fixed energy costs for the first four years – At the end of the fixed term, the tariff will be automatically renewed to Easy Fix – Cheaper than standard variable tariff Direct debit, cash or cheque Yes
Freedom for Business tariff – You are able to switch to a different product whenever you want – Prices can vary (notice will be given) Direct debit, cash or cheque No
American Express Fixed for Business tariff – Fixed electricity and gas prices for the first three years – Every £1 spent on energy is rewarded by one American Express Membership point – Price increase protection – Cheapest business tariff for a fixed term Direct debit, cash or cheque Yes

EDF Energy’s business tariffs are available in variable and fixed long and short term contracts. Before you decide on the business energy contract that’s right for you, take note of the following:

  • Flex purchasing contracts give customers more control
  • Different tariffs have different usage allowances
  • Low carbon business electricity deals are available without any extra cost

EDF Customer Reviews ⭐

What do their customers say?

According to Trust Pilot, EDF Energy has a rating of 4.3/5, based on over 10,000 customer reviews. 72% of customers rated it as ‘Excellent’ and the company’s Live Chat and text service feature has received particularly positive feedback due to its fast response time to customer enquiries. Customer reviews also praise the company’s £75 Amazon credit bonus and their straightforward method of switching energy tariffs.

Fuel mix: Where does EDF Energy get their energy from?

EDF Energy is the largest provider of low-carbon electricity in the UK, and the business is committed to investing in nuclear energy to power UK homes and businesses. The company has eight nuclear power stations that power a fifth of the UK’s electricity, but the company also invests in other energy sources, including:

  • Independent power generators
  • The wholesale energy market
  • Independent renewable generators

Does EDF Energy have a renewable energy plan?

EDF Energy offers customers a ‘Feed-in’ tariff, in which users can receive money from their energy supplier for generating electricity from a low-carbon or renewable source. EDF will pay customers a set rate for each unit of electricity they generate and will receive a further amount from their FIT Licensee for the energy they export back into the grid.

The company has a variety of renewable heat options available, as well as their associated cost savings and free support from renewable energy professionals. The company has a selection of renewable heat pumps for sale, as well as electric vehicle chargers and solar panel installation services so that customers have the tools available to generate more of their own renewable energy.
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Updated on 23 Jul, 2021

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