SSE energy: Plans, Reviews & Contact in 2022

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When choosing a new energy provider, a familiar brand like SSE is understandably appealing. After all, with 5 million customers across the UK and a marketing presence that’s never far from our thoughts, consumers would expect SSE tariffs to deliver great value. However, now part of the OVO family, SSE and all its subsidiaries are not taking on new customers to their own tariffs, instead, when requesting a new quote potential customers are rerouted to the OVO tariff page. If you are already a customer of SSE or one of their subsidiaries, you may be able to renew your current tariff if you’d like.
Last updated: January 2022

As you may have heard on the news, the UK energy market crisis is driving up energy costs and putting several energy suppliers out of business. As a result, we have currently paused our supplier switching services, however, we hope to return as soon as possible. To learn more about this and stay updated you can read our page on the UK energy crisis.

SSE, once one of the UK’s “Big 6” energy suppliers, while still operating under the same brand name is now a subsidiary of OVO Energy who took on their customers in January of 2020. Since then customers have been slowly been transferred to OVO’s tariffs in a way that ensured no SSE customers would experience any noticeable change in their customer experience following the transfer. Nonetheless, while SSE still does offer tariffs to its remaining customers, OVO plans to continue transferring customers to their own tariffs until SSE can be fully dissolved as a supplier.


SSE SSE Energy Logo
Founded 1998
Client Email customerservice@sse.com
Client Number 0345 070 7373
Log in Log into your SSE account here
Address Customer Service SSE, Inveralmond House, 200 Dunkeld Road, Perth PH1 3GH
Number of clients 3.5 million


SSE Tariff Prices

When choosing a new energy provider, it’s important that their range of tariffs allows you to choose something that complements your usage. SSE offered a fairly wide range of tariffs, certainly enough to cater to a range of priorities. These included single tariffs, as well as dual-fuel, including fixed, variable and a prepayment plan.

Energy Crisis and SSE Tariff Pricing

As a result of the energy crisis in the UK, many suppliers including SSE have stopped advertising many of their tariffs, making it difficult for us to accurately display their current costs, we apologize for the inconvenience. To learn more about which tariffs are available you can contact our energy experts at 0330 818 6223

What are OVO’s energy tariffs?

As we’ve mentioned above, because of OVO’s purchase of SSE back in January of 2020, SSE is not taking on new customers so instead any potential customer that looks for a new quote on SSE’s website will be referred to OVO’s page. As a result, we’ve broken down a basic list of OVO’s tariffs in the recent past to display what some of their tariff options may look like. Fortunately, their tariff options are very similar to energy plans that were offered by SSE in the past; two one year fixed-rate options, one two-year fixed-rate and a variable rate tariff.

For reference, below you can find the average annual rates for these tariffs for homes using a dual fuel package. The pricing below includes an estimated yearly cost for gas and electricity independently as well as both summed up together for a total annual cost.


OVO Tariff’s
Tariff Plan Tariff type Average electricity annual cost (£/year)* Average gas annual cost (£/year)* Average total annual cost (£/year)*
Simpler Energy Variable Rate £ 633.240 £ 511.157 £ 1,144.40
Better Smart 12 Month Fixed Rate £ 582.978 £ 470.452 £ 1,053.43
Better Energy 12 Months Fixed Rate £ 600.977 £ 484.683 £ 1085.660
2 Year Fixed 24 Months Fixed Rate £ 613.773 £ 509.414 £ 1,123.19

* Please note that these prices are for indicative purposes only and can shift on a regular basis. Indeed, prices are post-code based and can vary significantly from one region to another. However, we attempt to maintain as up to date pricing information as possible for your convenience. To get the most accurate information possible, you can call our experts today to get current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900 kWh of electricity and 12,000 kWh of gas per year.
Rates are inclusive of VAT at 5%.


Which was SSE’s Cheapest Tariff?

Below we’ve calculated the average total annual cost of each of SSE’s tariffs so you can directly compare which plan offers the cheapest cost on an annual basis.


SSE’s Cheapest Tariffs
Plan Tariff type Average Electricity annual cost (£/year) Average gas annual cost (£/year) Average total annual cost (£/year)
SSE Standard Fixed £ 1,519.55* £ 490.76* £ 2,010.31*
1 Year Fixed 12 months fixed plan £ 1,552.76* £ 475.18* £ 2,027.94*
2 Year Fixed 24 months fixed plan £1,552.76* £475.18* £2,027.94*
Fix and Control Flexible energy £ 1,468.66* £ 542.06* £ 2,010.72*

* Please note that these prices are for indicative purposes only and can shift on a regular basis. Indeed, prices are post-code based and can vary significantly from one region to another. However, we attempt to maintain as up to date pricing information as possible for your convenience. To get the most accurate information possible, you can call our experts today to get current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900 kWh of electricity and 12,000 kWh of gas per year.
Rates are inclusive of VAT at 5%.
Exit fees are £0, besides the Fix and Control plan, where the exit fee is £75.



SSE Fixed Tariffs

SSE’s fixed tariff means your rate stays the same throughout the length of your contract. An appealing tariff plan for any household that wanted to ensure consistency when it comes to their monthly energy expenses.

Here is the cost information associated with SSE’s long-term fixed rate tariff plans:


SSE’s Fixed Tariffs
Plan Tariff Type Type of Fuel Standing Charge (p/day) Unit Rate Cost (p/kWh) Average Total Annual Cost (£/year) Exit Cost (£)
SSE Standard Fixed Electricity 27.14 p* 48.98 p* £ 1,519.55** £ 0.00
SSE Standard Fixed Gas 26.60 p* 3.28 p* £ 490.76** £ 0.00
1 Year Fixed 12 months fixed plan Electricity 28.77 p* 49.92 p* £ 1,552.76** £ 0.00
1 Year Fixed 12 months fixed plan Gas 27.92 p* 3.11 p* £ 475.18** £ 0.00
2 Year Fixed 24 months fixed plan Electricity 28.77 p* 49.92 p* £ 1,552.76** £ 0.00
2 Year Fixed 24 months fixed plan Gas 27.92 p* 3.11 p* £ 475.18** £ 0.00

* Please note that these prices are for indicative purposes only and can shift on a regular basis. Indeed, prices are post-code based and can vary significantly from one region to another. However, we attempt to maintain as up to date pricing information as possible for your convenience. To get the most accurate information possible, you can call our experts today to get current prices for your location.
** Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900 kWh of electricity and 12,000 kWh of gas per year.
Rates are inclusive of VAT at 5%.


SSE Variable Tariffs

SSE also has a standard variable tariff on offer. On this tariff, the price you pay for your energy depends on the market price of energy. When the wholesale cost of gas and electricity changes, suppliers reflect these changes in the price of their tariffs. So, when market costs of energy rise, your tariff will also increase. But on the flip side, any decreases in the wholesale price of energy will trickle down to your tariff as well.
Note that if the price of energy is about to increase, then SSE is obliged to tell you at least 30 days in advance. This way, you can plan your budget ahead.

And the cost information associated with SSE’s variable rate tariff plan:


SSE’s Variable Tariffs
Plan Tariff Type Type of Fuel Standing Charge (p/day) Unit Rate Cost (p/kWh) Average Total Annual Cost (£/year) Exit Cost (£)
Fix and Control Flexible energy Electricity 10.19 p* 49.36 p* £ 1,468.66** £ 74.00
Fix and Control Flexible energy Gas 39.66 p* 3.31 p* £ 542.06** £ 74.00

* Please note that these prices are for indicative purposes only and can shift on a regular basis. Indeed, prices are post-code based and can vary significantly from one region to another. However, we attempt to maintain as up to date pricing information as possible for your convenience. To get the most accurate information possible, you can call our experts today to get current prices for your location.
** Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900 kWh of electricity and 12,000 kWh of gas per year.
Rates are inclusive of VAT at 5%.


Economy 7 Tariffs

SSE also offered Economy 7 tariffs to its customers, which meant that you would pay two different unit rates for your electricity, depending on the time of the day. These are called dual-rate tariffs, also referred to as peak and off-peak tariffs and are only available to homes that have an economy-7 meter. During peak tariff hours, you pay a higher unit rate for your energy. However, during off-peak hours, the cost of your Electricity drops to a lower level, making it cheaper at night, which is a common off-peak time. As a result, with an Economy 7 tariff, you can choose to consume Electricity during off-peak hours and save a lot of money on your energy consumption. There is more information about SSE’s Economy 7 tariffs, on our dedicated page for SSE’s tariff plans.

Do SSE tariffs have exit fees?

While the majority of SSE’s tariffs have no exit fees at all, their SSE Fix and Control tariff has an early exit fee of £75 per fuel. This is more than double Scottish Power’s early exit fee of £30, which is applied to a minority of its tariffs.

Does SSE have business energy plans?

Yes! SSE offer a range of tariffs for their business customers. They offer fixed contracts, which sets your costs for the duration of the contract. In fact, these fixed plans can set your prices for up to 5 years, allowing you to factor in your energy costs into your company budget. SSE also offer renewable energy plans for all companies. This allows customers to reduce their carbon footprint and environmental impact. With SSE Green, a renewable plan, you can also show your customers your renewable energy efforts as you will receive a certificate.

Who is SSE?

In its current form, SSE has had a presence in the energy market since 1998. However, their roots can be traced way back to 1947 when they were known as the ‘Southern Electricity Board’, later becoming known as ‘Southern Electric’. A merger with Scottish Hydro around 20 years ago resulted in the current brand: SSE.

Some of the major steps of that long history:

  • In 1943 the Hydro Electric Development Act led to the creation of the Scottish Hydro Electric Company. A company that would play a key role in Scotland’s hydro revolution and therefore contribute to delivering Electricity, greater comfort and convenience to thousands of Scots.
  • In 1947, the ‘Southern Electricity Board’ was created, later becoming known as ‘Southern Electric ’.
  • In 1998, Scottish and Southern Energy was founded when Scottish Hydro Electric and Southern Electric merged.
  • Since then, SSE has made a number of acquisitions. SSE acquired the SWALEC in 2000, which operated in Wales, while SSE operated in England and Scotland. In 2004, they acquired Ferrybridge and Fiddler’s Ferry power stations, and subsequently an Irish wind farm in 2008.
  • In 2010, Scottish and Southern Energy changed their name and their branding to SSE, forming the company we know today.

SSE was one of the UK’s “Big Six” energy suppliers, along with E.ON, Centrica / British Gas, Scottish Power, N-Power and EDF. As of 2020, it is part of the OVO group, along with OVO Energy, Boost, and Spark Energy.

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SSE and OVO

  • At the start of 2020, SSE was purchased by OVO at a cost of £550m. This was after SSE abandoned a planned merger with NPower in 2018 amid concerns that NPower would not be able to serve its customers, employees, or shareholders effectively. The purchase saw SSE triple Ovo’s customer base practically overnight bringing all 3.5 million of their customers to the group.
  • According to data from Ofgem, in Q4 of 2019, SSE had a 12.10% share of the market. However, as of Q1 of 2020, their market share has been subsumed by OVO whose market share jumped from 4% at the end of 2019 to 15.8% in Q1 of 2020.

Key details about SSE

  • They had around 5 million customers all over the UK.
  • They offered 100% renewable Electricity for domestic and commercial customers.
  • They supplied both Electricity and gas.
  • Had 4 simple tariffs to cover a range of needs
  • 3 out of 4 of their tariffs had no exit fees
  • SSE’s headquarters remains in Perth, Scotland, although it maintains 150 locations across the UK with over 200,000 employees.

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SSE Reviews: What do the customers think?

Renewability and a good range of tariffs are both important factors. But when choosing a potential energy supplier, you need to know that they will prioritise you as their customer and give you the standard of service you expect from a supplier of their size and resources.

The opinions of their existing customers can yield valuable insights as to whether or not they are a good fit for you. Looking at the SSE reviews on Trustpilot, we can see that they are fairly positive. They have a total of 36,847 reviews that have left them with an average review of 4.3 out of 5 possible stars.

Of these:

  1. 27,046 were “Excellent”
  2. 3,679 were “Great”
  3. 1,026 were “Average”
  4. 605 were “Poor”
  5. 4,491 were “Bad”

As we can see, across both pages “bad” reviews outnumber “Excellent” and “Great” reviews combined. But is this an accurate representation of their service?

The most commonly praised things about SSE were warm and friendly and helpful staff, responsive and helpful live chat, ease of moving account and fast issue resolution. Some reviews mention the member of staff who helped them by name, which is often a good indicator that a member of the team has gone above and beyond.

Among the most commonly criticised were difficulty topping up prepayment cards online, egregiously expensive billing inaccuracies, and a belligerent attitude to outstanding bills — even when the customer was not at fault.

One upset customer even commented:

“I am seeking legal counsel for lost wages, harassment etc. They have made our lives a living hell!!”

Customer service & complaint resolution

When compared to the other “big six” energy suppliers, SSE fares slightly better than its competitors in terms of customer service. In an independent consumer survey, SSE was 24th out of 35 in 2020.

SSE generally fared best in terms of complaint handling and customer service. However, as with all the bigger suppliers, customers have encountered their share of frustrations.

Among the most cited frustrations were:

  • Long delays (with some customers stating that they were kept waiting for an hour or more).
  • Being kept on hold for long periods of time.
  • Aggressive chasing of unpaid bills with one customer stating “when you are late paying, bombarded with emails and texts”.

Billing accuracy

Billing inaccuracies were another common complaint featured in Trustpilot reviews, although they are rated “average” overall in this area. One customer voiced their frustration at being chased for an unpaid bill from their home’s previous occupant. Another customer has lamented that they were told that their account was £800 in debit, and that the company increased their direct debit without their permission.

Value for money

Generally, SSE is rated about average in terms of value for money. One review states that the team were really helpful in explaining their tariff and helping them get the best value for money. However, another customer review states that they felt their monthly direct debit was excessively high, and that a rival company has offered a tariff for which they would pay roughly half the amount.

Energy mix and Renewability

Similar to its competitor Scottish Power, SSE would generate power as well as supply its own energy. As such, it was able to offer 100% renewable energy, matching customers’ usage with power from offshore and onshore wind farms as well as renewable hydro energy.

SSE at one point owned nearly 2GW of operational onshore wind capacity with an additional 1GW in active development. Its 1,459MW SSE hydroElectric portfolio includes 300MW of pumped storage as well as 750MW of flexible hydro. It also has an offshore wind portfolio consisting of 579MW across three offshore sites. All of which were within UK waters, although two are operated on behalf of partner companies.

Along with its parent company, OVO, providing green energy is a high priority for SSE. It aims to increase last year’s renewable energy output by 300% by 2030 to 30TWh. SSE was aiming for net-zero carbon emissions by 2050.

Did SSE have a renewable energy plan?

SSE did not offer any domestic plan that is 100% renewable, which was pretty slow compared to other suppliers on the market.

For business energy, SSE has recently created a new tariff called ‘Green Energy’. This offers businesses 100% renewable, clean energy, that is generated from wind and hydropower.

SSE Airtricity

SSE Airtricity is a subsidiary company of SSE plc. Before a 2002 rebranding, they were called Airtricity. Airtricity generates 100% green energy and works out of the Republic of Ireland. They supply natural gas to domestic and business customers, and have a fairly large market share across the country, in third place.

SSE Airtricity has 8 tariffs available, all of which provide 100% green energy to their customers.

Can I get a smart meter installed with SSE?

Yes, and in fact with some of SSE’s plans, a smart meter is obligatory. This is so that SSE can have up-to-date information about your energy consumption. Here are some things you should know about installing a smart meter with SSE:

  • Firstly, SSE will check your eligibility for a smart meter. They are being handed out bit by bit to customers around the country, so there might be a little bit of a wait.
  • If you are eligible for a smart meter, then you can book in an appointment with an SSE technician who will come round to your property and install your smart meter.
  • Having a smart meter installed also means that you can track your energy consumption, allowing you to consume energy more wisely, and also track your spending. You can see when you are using energy, and which appliances are wasting the most energy.
  • You can also log into your online account to see a more exhaustive breakdown of your energy consumption.
  • If you are switching over to SSE and already have a SMETS2 meter, you don’t need a new meter installed. This is because these meters are interchangeable between suppliers.
  • If you do not have an updated smart meter and would like to have one installed, then you should head over to their website and book an installation appointment.
  • Moreover, you are also eligible for an In-Home Display, which is a smart display that connects to your smart meter so you can track your energy usage in real time.

Did SSE offer any additional services?

SSE did offer additional services to their customers which included support programs, such as the Warm Home Discount, or services like their boiler cover services. These services remain available to existing customers of SSE that are still on an active SSE tariff contract, however, these services are also offered by OVO, so once transferred to OVO it is unlikely that your customer experience will change.

Could I get boiler cover with SSE?

Yes, if you are already an SSE customer, you can take out SSE Heating Cover for 12 months through SSE Boiler Rescue. Prices start at £23.95 a month and on this plan, you can get your boiler fixed for free. With SSE Boiler Rescue, you get 12 months of cover with no extra hidden fees, according to SSE. If you’re not an SSE customer, they offer a fixed price of £95 to repair boilers.

OVO also offers boiler cover, so even if you are concerned about your boiler cover if you are a current SSE customer, there is no need to fear. OVO Energy will be able to provide you with quality boiler coverage, just as SSE did in the past.

SSE Boiler Services

What kind of support do they offer?

SSE offers the Warm Home Discount to their customers who are financially struggling with their energy bills. The Warm Home Discount is a government scheme aimed at assisting those who cannot afford to pay their energy bills during the colder winter months. This is because, during the winter, the price of energy increases to match demand.

Fortunately, OVO energy offers the Warm Home Discount as well, which means that once again you will not have to worry about missing out on this support if you are transferred from SSE to OVO. You can apply for the Warm Home Discount through OVO’s application page on its website.

Did you know?

SSE also have a generous rewards system, which offers advance tickets to concerts and other events. You can get access to concert tickets up to 48 hours in advance of others!

Contacting SSE

Customers can contact SSE in a number of ways:

  • Their official website.
  • The SSE mobile app.
  • SSE social media channels.
  • Via Post at their HQ.

The SSE website

If you would like to reach them the first place you can check is their website, there you can either access your online customer account portal where many of your questions may be answered. However, if you attempt to get a quote or seak out customer services on their website, you will likely be forwarded to OVO’s homepage.

App

You can download the MySSE mobile app for free where you can submit meter readings, get in touch with customer services and top up your prepayment card.

The app has received a 4.6/5 rating on GooglePlay from 940 customers as of the time of publication, so customers, on the whole, are extremely satisfied with this service.

However, as a result of the takeover by OVO Group, the MySSE mobile app is slowly being phased out and customers are encouraged to use the OVO mobile app to access their new customer information.

Social Media

SSE has an active social media presence. On Twitter, they respond to customer complaints in particular. You should check out their Twitter and Facebook pages if you want up-to-date information about offers, or wish to make a complaint.

Address

Do you want to chat with someone face-to-face? Or send SSE a letter? This is the address you need:

Customer Service SSE,
Inveralmond House,
200 Dunkeld Road,
Perth,
PH1 3GH

Want to know more?

Call us today on 0330 818 6223. We’re available from 8.30 am – 5.30 pm.

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Call us to switch your energy supplier for free!

0330 818 6223

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FAQ

What does SSE stand for?

It stands for Scottish and Southern Energy. It is so-called because it is a merger of Scottish Hydro and Southern Electric.

Can I join SSE if I have a Pay As You Go meter?

Yes, PAYG customers can join SSE. However, most of their tariffs are unavailable to those with PAYG meters. The only tariff that’s available is the Standard Tariff.

Do SSE offer Smart Meters?

Yes, most of SSE’s tariffs include the free supply and installation of Smart Meters. This is a great way to keep your bills transparent and ensure accuracy. Because the data is transmitted directly to SSE, you can take comfort in knowing that your bill will always be accurate. The only tariff that does not supply a smart meter is the simple energy tariff. However, the 2 year fixed price tariff includes a full Smart Home package which makes it easier to take control of your energy consumption.

Are SSE being taken over?

As a matter of fact, it’s already happened. SSE is now part of the OVO family, meaning that as well as getting your energy supply from them, you may also be able to get exclusive benefits on your broadband and home services such as boiler and heating cover. You can find out more about the merger and what it means for customers  here.

Updated on 27 Jan, 2022

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