Zebra Power in 2022: Prices, Reviews and Contact Details

Notice

One of the UK’s smaller energy providers, Zebra Power was an independent company with big ambitions that unfortunately went bust the first week of November 2021.Zebra Power´s customers will be transferred to British Gas by Ofgem. At the moment Zebra Power’s customers do not need to be concerned or stressed, we are going to break down what next steps they should take, below.
Last updated: November 2022

As a result of the UK energy crisis that is currently occurring, Zebra Power has unfortunately gone bust and is no longer trading. To help you navigate this crisis we prepared for you a guide on what to do if your energy supplier goes bust along with a page compiling all the information on the UK energy market crisis and the and the consequences of the Ukraine conflict. This way we ensure that you stay updated on a daily basis.

To chat about your alternative energy options with any energy supplier, Switch Plan is here to help. Just give us a call at the number on the top of the screen and our experts can search for a plan that is best catered to your needs!

What should Zebra Power customers do?

While it may be alarming to hear that your energy supplier has gone bust, there is actually little you need to be concerned about. It’s important to know that Ofgem, the UK energy market’s government regulator, has a safety net to ensure that no home has its energy supply cut, instead customers of the defaulted supplier will be smoothly transferred to a new supplier in order to maintain the flow of energy.

What happened to Zebra Power?

Rather unfortunately Zebra Power is only the most recent supplier to have gone bust during the UK energy crisis. The global gas shortage drove gas prices to an unprecedented level, but because of the energy price cap, suppliers have not been allowed to charge their customers a high enough amount to offset the wholesale costs of energy. The end result is that many suppliers are losing money so rapidly that they are unable to recover, leading to an unprecedented amount of suppliers going bust in such a short period of time.

Should I continue to pay Zebra Power by Direct Debit, Standing Order or direct payment?

This will depend on the state of your debt or credit that is owed to or expected from Zebra Power. It is important to clarify if there are any remaining payment issues before you stop making payments because if you owe money you could be given trouble later on, or if you were owed money there is a chance you could miss out on receiving it. Ofgem recommends that you continue making payments as you normally have until you are officially completed with the transition to British Gas.

If you’ve already cancelled payments then your next supplier will be able to help you set up a new payment process.

Should I take a meter reading?

Yes, you definitely should. While this isn’t an official obligation, we highly recommend that you take a reading on your energy meter and record it just in case you need a situation arises where you need to provide British Gas with a recent meter reading. This will help your transition and ensure it goes smoothly.

For smart meters, the same idea applies, you should take a reading and not worry about compatibility. If they have to, British Gas will simply treat your smart meter as a traditional meter when they come over to take their own readings. Remember, you can always switch suppliers later on.

What will happen if I am in credit or debt to Zebra Power?

Most energy suppliers will honour any credit that you have had with your supplier at the time that it went bust. The exact timeline for this payment to be made is not very exact, but once you have been completely transitioned to your new supplier they should be in contact with you shortly to organize this.

In regards to any debts owed to Zebra Power, this may change depending on the new supplier that you have been appointed by Ofgem. In some cases, your debts are transferred to the new supplier and in some cases, you will need to continue paying off your debts to your previous supplier even after they cease trading. You can find out more about this by asking British Gas when they are in touch with you.

Will my bills go up at British Gas?

The chance is very high that your bills will increase. Following the market conditions and the recent rise of the Energy Price Cap, energy prices are rising substantially. Also, recently, the Ukraine-Russia war has put huge pressure on prices of oil and natural gas. Because you are automatically switched to British Gas, Ofgem will usually fix you on a deemed contract at British Gas. When you are put on these types of contracts, you cannot choose your own plan initially. However, in some cases, you can contact British Gas on the alternatives.

On the other hand, it’s important to know that you will be able to switch energy suppliers at your own whim at that time, so if you would like to you can give us a call at 0330 818 6223 and we can find you the best energy plan for your needs.

When will British Gas contact me?

This can be a process that takes several weeks so you will need to be patient, but they should be in touch shortly. They may reach out via post or phone so be sure to check that your contact information is up to date. Once the supplier you will be transferred to is announced they should reach out to you shortly afterwards, but if they do not you could reach out to them directly.

How will British Gas contact me if I am moving?

British Gas will reach out to you at your current address listed with your previous supplier. What this means is that if you are moving they will reach out to your previous address with some potentially important information, as such it is our recommendation that you have all your mail from your previous address redirected to your new one.

Can I switch suppliers right now?

While it is understanding that your first reaction to this news is to rush into finding a new supplier, that’s actually the opposite of what you should do. Switching to a new supplier too quickly could cause some confusion between your old supplier, the supplier that you’ve been appointed by Ofgem and the new supplier that you’ve selected for yourself. These issues can range in anything from minor inconveniences to serious problems regarding your home’s power supply

Do I have to stay with British Gas?

Nope, pending any contracts that you are currently signed on for, you can leave your appointed supplier as soon as the transfer is complete. If you do decide to switch immediately your exit fees will be waived, so if you don’t like the supplier appointed to you it would be a good idea to switch sooner than later.

British Gas tariffs

British Gas is the biggest supplier in the UK. They have a large assortment of plans and tariffs available. Below is an overview of the average annual total costs of each of British Gas’s most popular tariffs.

British Gas average annual total tariff costs

Below are the average total annual costs for the most preferred British Gas tariffs. These costs are based on the assumption that the household has a standard meter and the tariffs are listed as dual fuel packages, but each gas and electricity tariff is also available separately!

Below you can find the cost information associated with these tariffs.


Plan name Tariff type Is the tariff live? Average electricity annual cost (£/year) Average gas annual cost (£/year) Average total annual cost (£/year) Exit fees (£/fuel) Green tariff**
Standard Variable £ 1,274.92* £ 1,481.07* £ 2,755.99* £ 75.00 ✖️
/ Fixed - 12 months £ 1,274.92* £ 1,481.07* £ 2,755.99* £ 75.00 ✖️
/ Fixed - 24 months £ 1,087.49* £ 1,481.07* £ 2,568.56* £ 75.00 ✖️
/ Green - Fixed 12 £ 1,298.93* £ 1,505.09* £ 2,804.02* £ 75.00 ✔️
/ Green - Fixed 24 £ 1,298.93* £ 1,505.09* £ 2,804.02* £ 75.00 ✔️
/ Prepayment Variable £ 1,298.93* £ 1,505.09* £ 2,804.02* £ 75.00 ✖️

* Prices vary from one city to another, so we display national averages
* Based on 2,900.00 kWh of ⚡ and 12,000.00 kWh of 🔥 per year on average
** Is a Green tariff if all the energy consumed is compensated by renewable energy injections in the grid.
Including 5% of VAT.


British Gas Variable Rate Tariffs

British Gas currently only offers a variable tariff. This is the standard variable tariff. This means, as mentioned earlier, that prices on this tariff can rise or fall almost daily to adjust to the current cost of energy in the UK. This variable tariff is less stable because prices can rise or fall frequently, but there are no contract or termination fees, so customers can change their tariff plan at any time without paying a penalty.

The costs associated with this tariff can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Unit rate cost (p/kWh) Average total annual cost (£/year) Exit cost (£/fuel) Green tariff**
Standard Variable Electricity 42.01 p* 38.67 p* £ 1,274.92* £ 75.00 ✖️
/ Standard Variable Gas 31.85 p* 11.37 p* £ 1,481.07* £ 75.00 ✖️

* Prices vary from one city to another, so we display national averages
* Based on 2,900.00 kWh of ⚡ and 12,000.00 kWh of 🔥 per year on average
** Is a Green tariff if all the energy consumed is compensated by renewable energy injections in the grid.
Including 5% of VAT.


British Gas Fixed Rate Tariffs

British Gas offers 4 different fixed rate tariffs at the moment, all of which vary in different ways to meet the needs of as many different customers as possible.

The pricing on these tariffs can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Unit rate cost (p/kWh) Average total annual cost (£/year) Exit cost (£/fuel) Green tariff**
/ Fixed - 12 months Electricity 42.01 p* 38.67 p* £ 1,274.92* £ 75.00 ✖️
/ Fixed - 24 months Electricity 42.01 p* 32.21 p* £ 1,087.49* £ 75.00 ✖️
/ Green - Fixed 12 Electricity 48.59 p* 38.67 p* £ 1,298.93* £ 75.00 ✔️
/ Green - Fixed 24 Electricity 48.59 p* 38.67 p* £ 1,298.93* £ 75.00 ✔️
/ Fixed - 12 months Gas 31.85 p* 11.37 p* £ 1,481.07* £ 75.00 ✖️
/ Fixed - 24 months Gas 31.85 p* 11.37 p* £ 1,481.07* £ 75.00 ✖️
/ Green - Fixed 12 Gas 38.42 p* 11.37 p* £ 1,505.09* £ 75.00 ✔️
/ Green - Fixed 24 Gas 38.42 p* 11.37 p* £ 1,505.09* £ 75.00 ✔️

* Prices vary from one city to another, so we display national averages
* Based on 2,900.00 kWh of ⚡ and 12,000.00 kWh of 🔥 per year on average
** Is a Green tariff if all the energy consumed is compensated by renewable energy injections in the grid.
Including 5% of VAT.


British Gas Prepaid Tariffs

In addition to the variable and fixed tariffs, British Gas also offers a prepaid tariff where you can top up as much energy as you wish to pay for. The unit prices for this tariff plan, like the variable tariffs, are not fixed, so the cost of this tariff can go up or down if the cost of energy in the UK goes up or down.

Costs associated with this tariff plan can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Unit rate cost (p/kWh) Average total annual cost (£/year) Exit cost (£/fuel) Green tariff**
/ Prepayment Variable Electricity 48.59 p* 38.67 p* £ 1,298.93* £ 75.00 ✖️
/ Prepayment Variable Gas 38.42 p* 11.37 p* £ 1,505.09* £ 75.00 ✖️

* Prices vary from one city to another, so we display national averages
* Based on 2,900.00 kWh of ⚡ and 12,000.00 kWh of 🔥 per year on average
** Is a Green tariff if all the energy consumed is compensated by renewable energy injections in the grid.
Including 5% of VAT.


British Gas Economy 7 Tariffs

British Gas offers several E7 tariffs aimed at customers who have Economy 7 meters in their homes. As mentioned above, these tariffs have two separate tariffs, one for peak consumption periods and one for off-peak periods.

Pricing on these tariffs can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Day Rate (p/kWh)* Night Rate (p/kWh)p* Average total annual cost (£/year) Exit cost (£/fuel) Green tariff**
/ Economy 7 - Standard Variable Economy 7 27.48 p* 22.42 p* 13.28 p* £ 639.30* £ 0.00 ✖️
/ Economy 7 - Fixed 12 months Economy 7 30.78 p* 24.05 p* 12.41 p* £ 668.02* £ 40.00 ✖️
/ Economy 7 - Fixed 24 months Economy 7 32.96 p* 37.52 p* 17.65 p* £ 966.40* £ 50.00 ✖️
/ Economy 7 - Green fixed 12 Economy 7 33.00 p* 37.52 p* 17.65 p* £ 966.55* £ 50.00 ✔️
/ Economy 7 - Green fixed 24 Economy 7 37.89 p* 37.52 p* 17.65 p* £ 984.41* £ 50.00 ✔️
/ Economy 7 - Prepayment Economy 7 37.89 p* 37.52 p* 17.65 p* £ 984.41* £ 50.00 ✖️

* Prices vary from one city to another, so we display national averages
* Based on 2,900.00 kWh of ⚡ and 12,000.00 kWh of 🔥 per year on average
* Assuming the average Economy 7 tariff user consumes around 58% of his energy on peak and 42% off peak.
** Is a Green tariff if all the energy consumed is compensated by renewable energy injections in the grid.


Who was Zebra Power?

Zebra Power was one of the many new energy suppliers that have emerged in the past few years. Launched in 2017, the company focuses on clear, simple prices, good customer service and customer loyalty. It aims to demystify energy and ensure that its customers understand their payments, charges and tariffs.
Unlike a lot of the other energy companies that have launched in the last five years, Zebra Power doesn’t seem to promote green energy. The company doesn’t currently offer 100% renewable tariffs and it doesn’t talk a lot about sustainability or renewables on its website. Instead, its focus seems to be on low prices and good customer service.

Zebra Power
Founded 2017
Customer email enquiries@zebrapower.co.uk
Customer number 0161 498 8100
Customer log in You can log in to your Zebra Power account here

If sustainability and carbon emissions are important to you, Zebra Power may not be the right supplier for your home. However, if you’re more concerned with getting good value for money and an energy company that’s easy to deal with, they could be a perfect choice.

Was Zebra Power cheap?

Zebra Power was one of the cheaper energy suppliers on the market. Their fixed rate tariffs in particular offered good value for money, with relatively low daily standing charges and affordable unit costs. However, as Zebra Power charged an exit fee of £30 per fuel, it could’ve been expensive if you took out a fixed-rate dual fuel deal and then decided to switch part-way through.

If you’re not sure how long you were going to stay at your current address, or how long you’d want to stay with Zebra Energy, it would have been cheaper to opt for the supplier’s variable rate tariff. Although this was slightly more expensive than Zebra’s fixed rate deals, it didn’t come with any exit fees so could have been more affordable in the long run.

If you’re looking for a cheap energy deal, our Switch Plan can help you find the tariff that’s right for you. Get in touch today to find out more.

More info

Zebra Power fuel mix

An energy company’s fuel mix shows exactly where the supplier gets its electricity. A lot of energy companies use the standard mix provided by the National Grid. That means the majority of their energy came from natural gas, followed by renewables and nuclear. Coal also still made up a small proportion of the standard mix.
Some companies however are investing more and more in renewable energy sources. A number of suppliers now offer 100% green energy tariffs, allowing their customers to lower their carbon footprint every time they turn on a light.

Zebra Power never published its fuel mix so itwass impossible to say how green the company was. However, as the supplier didn’t mention renewables or green electricity on its website, they probably did not invest in renewable energy.
lights

Was Zebra Power any good?

In general, Zebra Power reviews were pretty good. The company’s commitment to high-quality customer service seemed to be paying off and most customers seemed happy with the value for money they felt they received from the provider.
Citizens Advice rated Zebra Power in the top 10 for UK energy suppliers in 2020. They gave the company 4/5 for complaints handling, 5/5 for ease of contact and 4/5 for clear, accurate billing, this gives the provider an overall score of 3.95 out of 5. Zebra Power also received a high score on TrustPilot where it was rated 4.7/5.
In almost all impartial reviews, Zebra Power was praised for the quality of its customer service. It also did well when it comes to affordability. In fact, the only area where Zebra Power fell short was digital tools. Its website was pretty basic and the company didn’t have an app to allow customers to manage their accounts via their smartphones. If good quality digital tools, and easy online account management, are important to you, Zebra Power may not have been the right supplier for your household.

More info

As things can change quickly in the world of energy, it’s important to check the latest reviews on independent sites before making a switch to Zebra Power. You can also check their social media profiles to see how they interact with their customers.

Zebra Power customer reviews: pros and cons

Like any energy supplier, Zebra Power came with its own pros and cons. Weighing these up should help you decide if the supplier was right for you.

  • Good customer service
  • Good online reviews
  • Affordable tariffs


  • No 100% renewable energy tariffs available
  • Limited digital tools – no app
  • Doesn’t offer the Warm home Discount
  • No prepayment tariffs available
  • Smart meters not yet available


If you’re still not sure what to do now Zebra Power has stopped trading, our Switch Plan can help you decide. Get in touch with a member of our team today to find out more.
0330 818 6223

Would you like to know more about energy suppliers? Great! Here are some related articles

  1. Utility point
  2. Tonik energy – not trading
  3. Together energy
  4. Ecotricity

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FAQ

Will my bills go up at British Gas?

Following the energy crisis and the escalation of the Ukraine war, energy prices are rising steeply. Therefore, your bills at British Gas will most likely be higher.

Should I do anything now that Zebra Power has ceased trading?

We advise you to wait for British Gas to contact you. You can talk with them directly to see the options that they might have in store for you.

I was in the process of switching from Zebra Power, what will happen?

You won´t need to do anything. Your switch will still be processed by Zebra Power and your new supplier will contact you when everything is set up.

Should I switch supplier now?

For now we don´t recommend to switch supplier as at all suppliers the prices are extremely high. The prices when you switch will very likely not be lower.

Updated on 29 Jan, 2024

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