Together Energy: are they the right supplier for you?

Together Energy
Founded	2016
Client Email	support@togetherenergy.co.uk
Client Number	0333 150 1699
Log in	Log into your Together Energy account here
Number of clients	150,000
Postal Address	Together Energy, Erskine House, North Avenue, Clydebank, Scotland, G81 2DR

• But do Together Energy’s operations live up to their claims?
• Is this relative newcomer to the energy market worthy of your hard-earned money?

Here we’ll take a look at what Together Energy, this ambitious new energy supplier is doing right, where they could stand to improve, and what their customers are saying about them in order to determine whether they’re the right supplier for you…

Looking to switch energy suppliers? Let Switch Plan help you out with that! By calling our experts at the number on the top of the screen, we can help you find the best supplier for your needs (and help you switch!) in under 20 minutes.

Together Energy at a Glance

Dunbartonshire-based Together Energy have only been in the energy market since Autumn of 2016. However, in the years since, they have more than doubled their customer base.

Together Energy’s own website states that they have in excess of 60,000 customers. However, in a march 2020 article by Financial website  This is Money, it was claimed that the company has around 150,000 customers. It experienced a huge swell in customers when it absorbed the failed competitor OneSelect in 2018, absorbing their base of 36,000 customers.

But how are things now? Has this small but growing supplier stepped up in the time since this debacle, or are they still floundering?

Some key details about Together Energy

1. They offer some of the cheapest 2 and 3 years fixed deals in the UK.
2. They claim to be “unequivocally, Scotland’s fastest growing energy company”.
3. They have a bold and innovative approach to recruitment, with more than 90% of their staff coming from the poorest 10% of postcodes in Scotland.
4. Staff are trained to work without scripts and listen to customers’ individual needs.
5. Customer service is among their highest priorities, as is “providing the customer with long term peace of mind”.

So, is Together Energy any good? Let’s take a look at some of the performance metrics that matter the most to you as a consumer…

Tariffs and Value For Money

Together Energy aim to deliver great value for money without compromising on service. The brand states that it has always offered the cheapest two and three-year fixed deals in the UK. However, many of their customers have been very vocal in their claims to the contrary (more on that later).

There are 5 altogether and you can see more details here. Charges may vary by region, and are exclusive of VAT.

Let’s see how they measure up:

Energy Mix & Renewability

When choosing a new supplier, you don’t just want to know that you’re getting an affordable tariff. An ecological conscience goes a long way. More and more customers expect the energy companies they do business with to have a strong focus on renewability and sustainability. Or at least to have some renewables in their energy mix.

Unfortunately, green consumers may be disappointed in Together Energy. The company actually only began making its fuel mix public in the 2018-2019 financial year, which is a compliance issue in and of itself.

Most of Together Energy’s energy mix still comes from natural gas, with only a small percentage (8.9%) coming from green sources. This is significantly below the UK national average of 32.8%.

Together Energy Customer Service: A unique approach?

While it may be lacking in terms of energy mix and renewables, Together Energy does have an interesting and innovatively ethical approach to hiring. 90% of its Scottish workforce is sourced from within the country’s 10% of poorest postcodes. Moreover, over 65% of its workforce have been recruited from charities focused on supporting 16 to 25-year-olds not currently in education, employment or training, paying them a real living wage.

But does this bold and welcome initiative result in good customer service?

When it comes to customer service, Together Energy has a similarly innovative approach. It eschews the traditional scripts for a more autonomous approach. Customer service advisors are encouraged to listen to the customer, and do what they feel is right.

What do Together Energy’s customers make of this approach? Let’s find out…

Together Energy Reviews: what do their customers think?

It’s unfortunate that, for a company focused on ease of billing and affordability, these are some of the most contentious sticking points for customers. But that’s not to say that Together Energy’s customer reviews are uniformly bad.

Together Energy have garnered 8,385 customer reviews at the time of writing.

Of these;

1. 2,208 were “Excellent”
2. 685 were “Great”
3. 402 were “Average”
4. 397 were “Poor”
5. 4,693 were “Bad”

As we can see, “Bad” reviews outnumber “Excellent”, “Great” and “Average” reviews combined. But is this an accurate representation of their service?

In an independent survey last year, 31% of Together Energy’s customers said they found its customer service very poor, compared with then national 10% average across all suppliers’ customers.

Do you want to switch to Together Energy? Although Together Energy do not receive the best reviews from their customers, they have some selling points that make them stand out. If you decide that you want to switch to Together Energy, call us to chat to one of our experts who can advise you on all of your energy options.

What’s more, 14% of customers stated that the accuracy of its bills was very poor. Not a great look for a company whose selling point is billing simplicity. One reviewer even recounts their discussion with the energy ombudsman regarding billing inaccuracies.

Other customers cite difficulties getting in touch with Together Energy over the phone. However, an independent investigation in 2019 revealed call waiting times of a respectable 41 seconds on average.

The positive reviews, however, cite warm and friendly customer service with some reviewers mentioning individual team members by name (always a sign that a good impression has been made). Speedy and decisive issue resolution is also a recurring theme of positive reviews, as is ease of switching and quality / clarity of support.

Think Together Energy is the supplier for you? Let us handle your switch!

We can help to ensure that you’re getting the best deal for your needs, offering comprehensive end-to-end assistance for every aspect of your move. All you have to do is sit back and enjoy your energy savings!

Want to know more?

Call us today on 0330 054 0017. We’re available from 9am-7pm.

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Together Energy FAQs

Who owns Together Energy?

Unlike a lot of other smaller energy suppliers, Together Energy is completely independent and not a subsidiary of a larger supplier. It is owned by former British Gas executive Paul Richards.

Do Together Energy supply smart meters?

Unfortunately, Together Energy does not currently install or support smart meters. As such, if you have a smart meter and move to Together Energy, your meter will no longer have its smart abilities (communicating usage data directly to the supplier). As a result, you will have to submit your meter readings manually. For a customer that focuses on easy and transparent billing, this is a glaring omission and one that we hope is quickly rectified.

☎️ How do I contact Together Energy?

There are a number of ways in which you can contact Together Energy. Their call centre is open 9am-5pm Monday to Friday. You can contact them on 0333 150 1699. Outside of these hours, you can email them at support@togetherenergy.co.uk. If you need to contact Together Energy about a complaint, you may want to have a look at their Complaints Procedure here.

❌ How do I cancel Together Energy?

When you move to a new supplier, they will handle the cancellation of your Together Energy contract for you. Be advised, however, that an exit fee may be incurred unless you are on the Freedom Variable or Prepaid tariff.

Remember that we’re here to help handle every aspect of your move to a new supplier!