Igloo Energy: tariffs, plans & reviews

Igloo Energy

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Igloo Energy is one of the newest energy suppliers on the market, setting up in 2017 and with a customer base of more than 100,000 and growing. They aim to specialise in affordable energy rates and quality customer service. They also offer a £50 referral programme.

Last update: November 2020

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Igloo Energy

Igloo Energy Igloo Energy Logo
Founded 2016
Email team@igloo.energy
Phone number 0333 405 5555
Log in https://account.igloo.energy/login
Address White Building, Cumberland Pl, Southampton SO15 2NP
Number of customers 100,000+

Currently they offer a diverse fuel mix including renewables, natural gas, coal, nuclear and others. Current customer reviews are positive in terms of the number of complaints and customer service. So, let’s find out a bit more about Igloo Energy, including information about their pricing plans and tariffs, energy mix and whether you should switch to using their services.

Who is Igloo Energy?

Igloo Energy was founded in Southampton in 2017, where they are still based. The aim of the company was to focus on using technology to help keep customers informed about their energy use. They reasoned that if people were more aware of what they were using they would be able to manage their energy consumption in a better way, helping them to save money on their bills.

It seems like a growing number of people agree with them, with customer numbers more than tripling to more than 100,000 over the last year. The £50 referral scheme might also be a reason for the sudden growth.

Who owns Igloo Energy?

The current owner of Igloo Energy is Matt Clemow, who was the cofounder and current CEO. He said that he set up the company with the aim of making life easier for customers by helping to use energy in a smarter way, which could help to reduce consumption.

They do this by using the three following steps:

  1. Provide customers with a competitive tariff
  2. Capture data on energy usage
  3. Offer smart energy products and services based on this data

Other co founders of the business included Henry Brown and Duncan Ellis.

Igloo energy tariffs

Igloo Energy likes to keep things simple. They try to avoid complications by having just one tariff for all their customers. The Igloo Energy Pioneer tariff promises to give you the best possible rate for your local area, and is the same for both new and existing customers.

If you choose the Pioneer tariff then there are no new teaser tariffs with costs rising after 12 months and no exit fees to tie you in. There is just one straightforward variable tariff that is priced competitively – so it’s one less thing to worry about.

If you would like to get a quote for the Pioneer tariff for your area, then simply visit the quote page here and enter your postcode to get started.

You need to remember that with variable tariffs the price will increase and decrease over time depending on the wholesale prices on the energy market. But Igloo says that they always try to offer their customers the best possible price available at any one time.

As of June 2020, the Pioneer tariff offers the following rates:

Cost type Cost amount /£
Electricity unit rate 12.6p per kWh
Electricity standing charge 20.8p per day
Gas unit rate 2.247p per kWh
Gas standing charge 24.5p per day
Estimated cost per month £66.64
Estimated cost per year £799.95
Exit fee £0

Costs are based on average houses sizes and consumption rates across the UK.

Is Igloo Energy cheap?

Although Igloo only offers one tariff, they aim for it to be competitively priced. While you may be able to find cheaper tariffs out there, the other services Igloo provide aim to help you reduce consumption and keep costs down.

The average cost of annual energy from Igloo is just under £800 which makes it around £300 less than the average spend on the British Gas energy tariffs. These figures are based on average consumption, so there is no guarantee that they would be the same for you. However, it is clear that Igloo is cheaper than most energy suppliers.

What is the Igloo Energy fuel mix

Like all other providers, Igloo must publish information about where it gets its energy from. In 2020, Igloo’s energy mix was 58% from renewable sources such as wind and solar power. The remainder comes from natural gas, nuclear, coal and other sources.

Igloo Energy Fuel Mix

It is hoped that Igloo will move towards providing more of their energy mix from renewable sources. In order to meet government targets for 2050 for zero new emissions, they will have to do just that.

Does Igloo Energy use smart meters?

Igloo does not yet install smart meters for customers although they say that this is in the pipeline, using the second generation SMETS 2 versions. As soon as this is a viable option Igloo will contact you to see if this is an option you want to explore.

A smart meter will allow you to track your usage in real time and manage your consumption better. In combination with their cheaper prices, this could add up to big savings on your bill.

Igloo Energy customer reviews

Overall the reviews for Igloo Energy are very good. On the review site Trustpilot it scores an impressive 4.5 stars out of five from over 1,000 reviews. 89% of the reviewers say the supplier is either good or excellent, with only 6% saying it is poor or bad.

The good reviews often focus on the customer service offered and how easy it was to switch to Igloo. There are also positive comments for the £50 referral scheme and the 3% interest they receive on any credit. However, for a company that aims to provide data to help customers bring down their energy expenses, there are negative reviews for the accuracy of billing.

According to research by Citizens Advice, Igloo comes second place out of the 40 energy companies surveyed in the UK, just behind EDF energy. This survey reviews companies according to a mix of factors, including the number of complaints per 10,000 customers, average call centre waiting times and more.

How to contact Igloo energy

You can contact Igloo Energy in a number of ways.

You can call on 0333 405 5555 Monday to Friday between 9am and 5.30pm. This is for both customer service and to make a complaint. If you have suffered a power cut you can find out more by calling 105.

You can send an email to team@igloo.energy or write to them at The White Building, 1 – 4 Cumberland Place, Southampton, SO15 2NP.

You can also use the live chat function on the website. Social media users can reach out to Igloo Energy on Facebook and Twitter.

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FAQs

Who are Igloo Energy?

Igloo Energy, founded in Southampton in 2017, aims to focus on using technology to help keep customers informed about their energy use. The idea is to provide the tools that allow them to manage their energy consumption in a better way, helping them to save money on their bills.

They have one variable tariff which is one of the cheapest on the market, costing around £300 less on average than being on similar British Gas tariffs. Customer numbers have tripled to more than 100,000 over the last year.

What is the Igloo Energy fuel mix

In 2020, Igloo’s energy mix was 58% from renewable sources such as wind and solar power. The remainder comes from natural gas, nuclear, coal and other sources. This is less reliant on renewable energy than some other providers such as Bulb and So Energy. It is hoped that in the coming years Igloo can decrease the amount of energy coming from non-renewable sources, in line with government policy.

However, Igloo also aims to help customers reduce consumption by using data from their usage to encourage better practices, which also has environmental benefits.

Are Igloo Energy customer reviews good?

Reviews for Igloo Energy are generally very good. Trustpilot scores it with an impressive 4.5 stars out of five from over 1,000 reviews. 89% of the reviewers say the supplier is either good or excellent. Good reviews often focus on the customer service offered and the £50 referral scheme. However, they did score poorly on billing accuracy.

Do they have a big choice of tariffs?

No. In order to keep things simple, Igloo Energy only offers one tariff, the Pioneer. It is a variable rate tariff that does change according to the wholesale price of energy and where you live in the country. However, on average figures for 2020, a dual fuel plan will cost you about £66 per month, making it one of the five cheapest in the UK.

Redactor

Written by eleanor

Updated on 24 Nov, 2020

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