E.ON Next – sustainable energy supplier: Tariffs, Contact & Reviews in 2022

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E.ON Next is a gas and electricity supplier that is committed to using renewable energy sources. It is part of the E.ON group, one of the largest operators of energy networks and infrastructure in Europe. This article displays their sustainable offers, tariffs and reviews to help you figure out why E.ON Next could be a suitable supplier for you.
Last update: June 2022

After the collapse of the British energy supplier Npower, E.ON Next was launched as the new future-proof brand of the E.ON group with the main goal to focus on renewable energy. All former Npower customers has been transferred to E.ON Next.

 

What is E.ON Next?

With a strong dedication to sustainability, E.ON Next provides renewable energy to homes and businesses in the UK. All used electricity coming from the National Grid, is 100% renewable. Moreover, E.ON Next offsets the carbon emissions associated with customer’s gas use. As part of the E.ON group it is backed by one of the largest operators on the energy market. E.ON is one of the “Big 6” UK energy suppliers with around 15% market share (in 2020). Due to the fact that E.ON Energy is not offering tariffs anymore, E.ON Next is the only future-proof brand of the E.ON group in the UK.

Is E.ON Energy the same as E.ON Next?

E.ON Energy and E.ON Next are two different companies that are part of the E.ON group. E.ON Next’s focus is providing sustainable and renewable energy to customers in the UK. If you are an E.ON customer, you will be moved automatically to E.ON Next after your contract expired. If you want to subscribe to a new E.ON tariff, then contact us. Switch-plan is happy to switch your energy supplier.

What is the difference between E.ON and E.ON Next?

The E.ON group is one of the largest drivers of energy networks and energy infrastructure in Europe with around 51 million customers. E.ON Next is part of the E.ON group.

💰 After the collapse of the British energy provider Npower, the E.ON group bought the company as part of the acquisition of Innogy in November 2019
🚀 One year later E.ON Next was launched as a new separate energy company with the main goal to focus on sustainable energy
🚚 All former Npower customers were moved directly to E.ON Next
📑 E.ON Energy customers whose contracts expired will migrate to E.ON Next. Moreover it is no longer possible to sign up to E.ON Energy. E.ON Next will be the future-proof alternative to the current E.ON Energy platform

Why have I been switched to E.ON Next?

All former Npower and E.ON Energy customers were automatically or after the expiration of their current contract transferred to E.ON Next.


What happened if I was a Npower customer or an E.ON Next customer?

If I was a Npower customer
If you were a Npower customer, you should have received a letter or an email with all the information about the transition to E.ON Next and the final bill within 28 days of leaving Npower.
 
If I was an E.ON customer
If you are an E.ON Energy customer, E.ON will inform you when they plan to transfer your E.ON account to E.ON Next. The transition will happen automatically and you will receive your energy bill in the same way.

Who owns E.ON Next?

E.ON Next is owned by the E.ON Group. The E.ON group is one of Europe’s largest energy suppliers from Germany. Its UK headquarter is in Coventry. In total the E.ON group has around 50 million customers.

Why should I switch to E.ON Next?

Switching to E.ON Next comes with many advantages. In the following, we want to highlight those:

  • 100% renewable – You’ll enjoy 100% renewable electricity without an extra charge. E.ON Next offers the Next Climate+ tariff. A Climate+ tariff comes with 100% renewable electricity, 100% carbon offset gas and five trees planted every year.
  • No exit fees – You don’t have to pay an exit fee, if you choose to switch to another supplier – even with fixed tariffs.
  • Deal with real Energy Specialists – All of E.ON’s customer service staff are dedicated UK based Energy Specialists delivering a quicker and more efficient service.

E.ON and Igloo Energy, Symbio, Enstroga

The energy crisis had a massive impact on many suppliers. In the following table, you’ll find all the suppliers whose customers were switched to E.ON.


Suppliers that went bust and E.ON took over
Bust Date Domestic Customers
Npower Logo Sep 2019 3,800,000
Powershop Logo Sep 2019 N/A
Hub Energy Aug 2021 6,000
Igloo Energy Sept 2021 100,000
Symbio Sept 2021 48,000
Enstroga Sept 2021 6,000


Will E.ON Next go bust?

Due to the UK energy crisis, the energy market is unpredictable and thus there is a certain risk for suppliers to go bust. However E.ON Next is part of the E.ON group which is known as one of the “Big Six” energy suppliers in the UK. With the knowledge that one of the largest energy suppliers is backing E.ON Next, the chances of collapsing are small. Furthermore companies, that specialized in renewable energy, benefit from a boost to their market share in the last years. It seems as if E.ON Next is likely to be safe.

Does E.ON Next donate to any charities?

As part of the E.ON. group, E.ON Next currently works with charity partners such as Mind, the leading mental health charity in England and Wales. In this partnership E.ON provides support and raises money.

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E.ON Next Tariffs and Prices

E.ON Next has a wide range of tariffs for their customers. These tariffs can be fixed, variable, dual and single. Also Prepaid and Economy tariffs are available. All tariffs displayed are not green. In the section below we will therefore introduce the E.ON Next tariffs.

E.ON Next Variable Rate Tariffs

E.ON Next has one standard variable tariff for variable rates. The main advantage is the flexibility in switching plans. In comparison to the fixed tariffs, this comes with higher costs.

The costs associated with this tariff can be seen here:


Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Unit rate cost (p/kWh) Average total annual cost (£/year) Exit cost (£/fuel)
Standard Variable Electricity 29.48 p* 22.31 p* £ 754.67* £ 0.00
Standard Variable Gas 30.780 p* 4.40 p* £ 640.42* £ 0.00

* Please note that these prices are national averages and can vary significantly from one region to another. Despite the current volatility of the market, we attempt to maintain this pricing information as up-to-date as possible. Prices and availabilities are therefore updated on a weekly basis. To get the most accurate information possible, you can call our experts today that will give you the current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
Rates are inclusive of VAT at 5%.


E.ON Next Fixed Rate Tariffs

E.ON Next has several fixed rate tariff plans. An overview can be found below.

The pricing on these tariffs can be seen here:


Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Unit rate cost (p/kWh) Average total annual cost (£/year) Exit cost (£/fuel)
Fixed
12 months
Electricity 19.95 p* 19.34 p* £ 633.73* £ 0.00
Fixed
24 months
Electricity 40.53 p* 33.18 p* £ 1,110.26* £ 0.00
Fixed
12 months
Gas 21.67 p* 3.45 p* £ 493.15* £ 0.00
Fixed
24 months
Gas 41.83 p* 9.44 p* £ 1,285.58* £ 0.00

* Please note that these prices are national averages and can vary significantly from one region to another. Despite the current volatility of the market, we attempt to maintain this pricing information as up-to-date as possible. Prices and availabilities are therefore updated on a weekly basis. To get the most accurate information possible, you can call our experts today that will give you the current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
Rates are inclusive of VAT at 5%.


E.ON Next Prepaid Tariffs

E.ON Next allows the use of Prepaid Meters, which means that you can top up your meter and the credit slowly depletes.

Costs associated with this tariff plan can be seen here:


Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Unit rate cost (p/kWh) Average total annual cost (£/year) Exit cost (£/fuel)
Prepayment Variable Electricity 29.23 p* 20.83 p* £ 710.83* £ 0.00
Prepayment Variable Gas 36.14 p* 4.11 p* £ 625.20* £ 0.00

* Please note that these prices are national averages and can vary significantly from one region to another. Despite the current volatility of the market, we attempt to maintain this pricing information as up-to-date as possible. Prices and availabilities are therefore updated on a weekly basis. To get the most accurate information possible, you can call our experts today that will give you the current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
Rates are inclusive of VAT at 5%.



Can I join E.ON Next with a prepayment meter?

Yes, it’s possible to join E.ON Next with a prepayment meter. In case you’ve moved from a different supplier over, you will receive the new gas card soon. You can keep on using your current electricity key. When the new gas card arrives, you have to register it before you can top it with credit.

E.ON Next Economy 7 Tariffs

E.ON Next also offers Economy 7 plans available for customers who have an economy 7 meter.

These tariffs have two separate unit rates, one for peak hours of consumption and another for off-peak.

Pricing on these tariffs can be seen here:


Tariff type Is the tariff live? Standing charge (p/day) Day Rate (p/kWh)* Night Rate (p/kWh)p* Average total annual cost (£/year)
Standard Variable 29.56 p* 26.08 p* 13.81 p* £ 714.84*
Fixed
12 months
20.03 p* 22.66 p* 11.50 p* £ 1,075.32*
Fixed
24 months
40.61 p* 40.00 p* 20.87 p* £ 675.44*
Prepayment Variable 29.33 p* 24.91 p* 12.26 p* £ 594.37*

* Please note that these prices are national averages and can vary significantly from one region to another. Despite the current volatility of the market, we attempt to maintain this pricing information as up-to-date as possible. Prices and availabilities are therefore updated on a weekly basis. To get the most accurate information possible, you can call our experts today that will give you the current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
* Based on the TDCV estimation that the average Economy 7 tariff user consumes around 58% of his energy on peak and 42% off peak.


Can I get a smart meter with E.ON Next?

As part of a government-led nationwide upgrade programme E.ON Next is obligated to install smart meters as standard to homes and small businesses in the UK by the end of 2025. So, in case you join E.ON Next you will receive a smart meter anyway.
 
But in spite of this, a smart meter comes with a range of benefits. With an installed smart meter from E.ON Next, you’re able to see the exact spending on your energy in pounds and pence anytime. Smart meters benefit the environment as well, by helping customers and energy companies to be more precise about the consumed energy and reduce CO2 emissions by 25% in the next decade. Beyond that, the smart meter and installation is all for free.

 

How green is E.ON Next?

E.ON Next provides 100% renewable electricity that means it comes completely from sustainable sources such as solar power and wind power. The greenest tariff E.ON Next Climate+ offers the customer 100% offset gas and 100% renewable electricity.

Light Bulb Green

Does E.ON Next sell renewable energy?

E.ON Next sells 100% renewable electricity and offsets the carbon emissions associated with customer’s gas use. The delivered electricity comes from National Grid and DNOs. An amount of the renewable electricity will be generated directly by E.ON Next with the biomass plants in Lockerbie and Sheffield, but mainly E.ON Next buys renewable energy certificates or obtains it from independent renewable generators across the UK.

What does 100% renewable energy mean?

Energy that comes completely from sustainable sources can be declared as 100% renewable energy. Unlike other energy sources such as coal, renewable energy sources won’t run out. The most common sustainable energy sources are solar power, wind power and hydro-energy. Due to the limitation of energy resources and the fact that renewable energy reduces the carbon emissions and the effect of global warming, the demand for renewable energy alternatives grew overtime.

What is E.ON Next fuel mix?

The tables below give an overview of the fuel sources for the electricity supplied under E.ON. Next’s licenses. The fuels are used to produce electricity for all small residential business and corporate customers. 100% of the used electricity by residential customers of E.ON Next is coming from 100% renewable-backed sources.

Fuel Mix EON Next


Environmental impact
Carbon dioxide emissions (g/kwH) Radioactive waste (g/kWh)
62 0,0001


Do E.ON Next offer green gas?

With the Next Climate+ tariff, E.ON Next offers the greenest tariff yet. It comes with 100% offset gas and 100% renewable electricity for your home. If you sign up for the tariff, E.ON Next promises to plant five new trees on your behalf for every year you’re on the tariff.

What is the difference between green gas and offset gas?

🌱 Green gas is produced through anaerobic digestion, therefore it is renewable and sustainable energy that works the same as regular “non-green gas”. The process of making green gas is organic. The carbon that will be set free is equal to the carbon that will be absorbed, so it can be declared as nearly carbon neutral.
 
💨 Offset gas can be understood as the process of reducing carbon emissions made in order to compensate for emissions made elsewhere. Offsets will be scaled in tonnes of carbon dioxide-equivalent. Companies such as E.ON Next offset every tonne of carbon from their gas usage by supporting carbon neutral initiatives and funding of clean energy projects.

Is E.ON Next really green?

E.ON Next provides 100% renewable electricity for all customers without an extra charge for almost two years. Additionally they offer carbon offset gas and tree planting. With the greener tariffs, E.ON Next offers a wide range of green and sustainable solutions to customers. While E.ON Next cannot claim to be the ‘greenest’ energy supplier on the market, they are more environmentally friendly than some of their competitors.

 

E.ON Next Customer Review

Since E.ON Next has only been around for a short time compared to the other competitors, it is difficult to make general statements about the customer reviews. Despite the energy crisis in the UK, E.ON handles the situation and customer’s concerns very well. If you take the 4,3/5 Trustpilot rating into account, the reviews are mainly positive.

Does E.ON Next have good customer reviews?

E.ON Next customer’s reviews appear to be very positive. E.ON Next has a 4,3/5 Trustpilot rating based on around 25.000 reviews, which is a very good result compared to the customer feedback of other energy providers. For instance British Gas has an 3.1/5 and EDF a 4.1/5 Trustpilot rating. Most customers rate the company with an “Excellent” or “Good”, whereas only 12% rate it “Bad”.

What do E.ON Next customers say?

To give an overview of the customer reviews, we have extracted 3 reviews with a different ratings.

⭐️⭐️⭐️⭐️⭐️
Customer Service – excellent

“My Electricity Bill for April 2022 had not been produced. I emailed Customer Service and within 35 mins the missing bill was in my online account and I had received a very pleasant email apologising and confirming the billing system was now up to date.

– Claire


​​

⭐️⭐️⭐️⭐️
Helpful customer service

“Of course no one likes the imminent price rises but the easy access to knowledgeable and helpful advice and clarification about available tarrifs has been much appreciated! Thank you Pranessa!”

– Peter Davey


​​

⭐️
Poor and slow service

“Poor and slow service. Moving home has taken 5 weeks for me to get past the security questions. Rather than them asking for all the information in one go they keep coming back on separate occasions to ask for further information, each time another 5 days go past. Wouldn’t recommend at all.”

– Tom Chapell

What are the advantages and disadvantages of E.ON Next?

Advantages:

  • 100% renewable electricity and gas offsetting
  • No exit fees for fixed tariffs
  • Dedicated Energy Specialists

Disadvantages:

  • Lack of availability at the moment
  • No green gas offer yet

 

How do I contact E.ON Next?

There are multiple ways to get in touch with E.ON Next. In the following all options will be introduced:

E.ON Next phone number

If you prefer to talk to an employee directly, E.ON Next offers several phone numbers depending on your request. You won’t be charged, if you call one of those E.ON Next phone numbers.


E.ON Next phone numbers
Phone number Working hours
🏡 Home related 0808 501 5200 Mo-Thu: 9am-5pm Fri: 9am-4pm
💼 Business related 0808 501 5699 Mo-Thu: 9am-5pm Fri: 9am-4pm
🆘 Emergencies 0808 501 5088 Mo-Sun: 24/7


📧 E.ON Next Email Address

In case you want to contact E.ON Next in a written way, you can send an email to hi@eonnext.com (Home related emails) or hellobusiness@eonnext.com (Business related emails).

💻 E.ON Next Online Account

With the E.ON Next account, you can manage your account online. You will be automatically registered for an E.ON Next account. If you try to log in for the first time E.ON Next has a simple process to set up your account. Open the E.ON Next homepage and click on Account in the top right corner. Then it will assist you to set up your account for the first time or if you already used your account, it will come up with a screen, where you can fill out your email address and password to log in.

📱 E.ON Next App

Already existing home and business customers can manage their account easily from the free E.ON Next app. You can download the E.ON Next app from the App Store or Google Play Store. With the E.ON Next app, you have full access to your entire E.ON Next account, you can check the balance of your account, get your payment code and activate low balance push alerts. The app contains all your personal information, so you don’t have to submit your data again.

How are the working hours of E.ON Next customer service?

The working hours of the E.ON Next customer phone service are 9am – 5pm Monday to Thursday and 9am – 4pm on Friday. In case you have an emergency you can call the E.ON Next emergency phone number that is available 24/7.

How to submit E.ON Next complaints?

To submit a complaint, E.ON Next offers several options:

  • Call directly 0808 501 5200 or 0808 501 5699 if you’re a business customer (Mo-Thu: 9am-5pm, Fri: 9am-4pm)
  • Write an email at unhappy@eonnext.com or message on Whatsapp, Facebook or Twitter (Mo-Sun: 8am-10pm)
  • Send a letter to E.ON Next, Trinity House, 2 Burton Street, Nottingham, NG1 4BX
  •  

    What additional services does E.ON Next offer?

    As one of the largest energy suppliers in the UK, E.ON Next offers several additional services such as smart meter readings, Warm Home Discount and E.ON Energy Fund.

    How to submit a meter reading with E.ON Next?

    Around 2 million households have already installed the E.ON Next smart meters. The E.ON Next smart meters are able to send out meter readings automatically, monitor the real time usage anytime and can easily be managed with the E.ON Next App.

    • If you are an E.ON customer, your smart meter should work with E.ON Next
    • If you are an E.ON customer and didn’t have a smart meter installed yet, call 0808 501 5200 to discuss further details
    • If your energy provider was not E.ON, you might have to double check with E.ON Next

    How to a switch to a smart meter
     
    E.ON Next introduced a no-contract process for the installation of a smart meter. The whole smart meter installation will take approx. 1h per meter. Before the smart meter installation, you should make sure that your meters are easy to get to, that you clear the area of all obstructions and check that the technician can park close to your home. The technician will check the mobile signal, set up the In-Home-Display and remove your current energy meters. After the installation of the smart meter, you will get an introduction on how to use the In-Home Display.

    Does E.ON Next offer the Warm Home Discount?

    Currently the Warm Home Discount scheme for 2021/2022 is closed. E.ON Next will let you know when the next application period for 2022/2023 begins. The Warm Home Discount scheme is a £140 one-off payment loan that was set up to help those who are potentially struggling to pay their bills during winter months.

    There are two groups that are eligible for the Warm Home Discount: Core group and Broader group.

    If you’re considered to be in the Core group:

    • you get qualified for the Warm Home Discount automatically
    • The Department for Work and Pensions will inform you, whereas the persons in the Broader group have to apply for it

    You’re considered to be in the Broader group, if you are on:

    • Income Support
    • Income-based Jobseeker’s allowance
    • Income related Employment and Support Allowance
    • Universal Credit

    E.ON Energy Fund

    The E.ON Energy Fund has been established to support the most vulnerable existing customers of E.ON Energy. The Fund can be used for paying current or final E.ON energy bills or for providing replacement household items like cookers, fridge-freezers and washing machines or gas boilers.

    Am I eligible to E.ON Energy Fund?

    The Fund is limited and not every application will be awarded. Applicants with the greatest needs will be prioritised.

    To apply to the E.ON Energy Fund:

    • You must be a homeowner and an E.ON energy customer living in England, Scotland or Wales
    • You must be able to demonstrate financial stability and a willingness to settle your ongoing energy bills
    • You must be able to evidence any benefits you are in receipt of or medical conditions
    • You need to provide evidence that you received money advice from an FCA approved agency

    How to apply to the E.ON Energy Fund?

    In order to complete your application you have to provide your energy account number and a recent meter reading to identify the exact amount of money owed. Depending on your case, the E.ON Energy Fund will ask you to provide the following documents:

    • Proof of all household income for current tax year
    • All pages from DWP stating your entitlement to a benefit and the amounts due to be paid for the current tax year
    • Pension letters for State/private pensions
    • Medical confirmation from the organization that referred to you the fund/medical DS 1500 form or medical confirmation from a consultant or doctor
    • Evidence of a budget sheet

    To apply to the E.ON Energy Fund, you have to submit an application form and all your relevant documents online. Alternatively you can provide the evidence including emailing scanned images to EONenergyfund@lets-talk.online or to the freepost address.

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    Notice

    FAQ

    What does E.ON Next mean?

    E.ON Next is part of the E.ON group and is a new sustainability-driven energy supplier, which is committed to use more renewable energy sources.

    Why am I being moved to E.ON Next?

    If you are a former Npower customer, you have been moved over to E.ON Next. Npower and all subsidiary companies were bought from the E.ON group.

    If you are a former E.ON Energy customer, you have been transferred automatically to E.ON Next after your contract expired. To sign up for E.ON Energy is no longer possible. E.ON Next will be the future-proof alternative for E.ON Energy.

    What is the difference between fixed and variable tariffs?

    With a fixed tariff you’ll pay a set unit price for each kWh of energy you use. If the energy price goes up the unit price, you don’t have to worry, because you won’t pay more. Whereas a variable tariff is where your energy costs can vary overtime. The price you pay for electricity and gas can’t be higher than the energy price cap, which is set by Ofgem.

    How do I contact E.ON Next?

    To contact E.ON Next, there are three options:

  • Email: hi@eonnext.com
  • Phone: 0808 501 5200(Mo-Thu: 9am - 5pm; Fr: 9am-4pm)
  • Whatsapp, Facebook or Twitter (Mo-Sun: 8am-10pm)
  •  

Updated on 15 Jun, 2022

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