NPower customers are now transfered to E.ON Next: We answer all your questions here

papernest disclaims that they are not in partnership with Npower

papernest disclaims that they are not in partnership with Npower

If you’re thinking about making the switch to Npower, you need to know that they have been bought by E.ON energy. In case you were an Npower customer, we have provided information on what happens to your tariffs and billing cycle.
Last updated: September 2021

Also, we’ve provided an overview on who they were, how their business developed, what tariffs they had available, and environmental policies they had in place. And remember, our Switch Plan experts are here to talk you through the best options available.

Npower
Founded 2000
Client email customer.relations@ Npower.com
Client number 0800 316 9328
Log in https://www.Npower.com/apps/login/#/
Number of clients 3.6 million business and domestic accounts
Postal address Customer Relations Team, PO Box 177, Houghton-le-Spring, DH4 9AQ

Npower: An overview

Npower was one of Britain’s leading energy companies, with more than 3.6 million residential and business customers across the country. They were one of the so-called ‘Big Six’ energy suppliers with around 6.5 million people staying powered and warm thanks to their energy. That makes them the third largest provider in the UK before they were absorbed by E.ON.

Originally established as National Power in 1990 following the privatisation of the state-owned Central Electricity Generating Board, Npower is now part of the E.ON group. Here’s a little recap of their history:

  • In 2000, Npower was founded as part of Innogy plc and National Power. Innogy went on to buy Northern Electric, a regional electricity supplier.
  • March 2002, RWE, a German electricity company, bought Npower and the companies merged.
  • In 2006, Npower bought a large amount of shares from Telecom Plus, and in 2009, they bought Superior Plumbing who work in social housing across the UK.
  • 2013, Npower went on to sell Telecom Plus to Utility Warehouse.
  • After dividing up the company into energy and retail services respectively, RWE now own Npower as a subsidiary company. They are now called Npower Limited.
  • The biggest acquisition took place in 2019, when Eon bought Npower. After the failure of a merger between SSE and Npower, Eon swooped in and made the acquisition. For the time being, Npower exists as part of Eon, but over the next couple of years, the full merger will complete and Npower will cease to exist independently. This will involve Npower ceding all of their clientele to Eon and job cuts. In fact, new customers cannot start up on a new Npower tariff, although existing plans will not be affected. New customers will be sent to Eon’s site to choose one of their tariffs.

Our energy experts are here to help

Free service - Available Monday to Friday from 8.30 am until 5.30 pm

What were Npower’ electricity, gas and dual energy plans?

Npower offered a choice of electricity tariffs for their service users. As one of the Big Six energy suppliers, they aimed to have a wide choice of plans to appeal to as many customers as possible. The table below outlines the main options they had on offer. These are for fixed tariffs that apply until the dates shown.

Tariff Details Price per kWh Daily standing charge
Go Green Energy Fix October 2021 Enjoy fixed prices until 31 October 2021
Average cost per year using this tariff is £1,203
£30 exit fees apply if you change your tariff before 12 September 2021
17.72p 15.82p
Fixed Energy September 2020 Your prices are fixed until 31 September 2021
Average cost per year is £1,134
£30 exit fees apply if you change your tariff before 12 September 2021
16.01p 22.93p
Price Freeze March 2023 Your prices are fixed until 31 March 2023
Average cost per year on this tariff is £1,255
£30 exit fees apply if you change your tariff before 12 March 2023
18.74p 15.82p
Price Fix April 2021 Your prices are fixed until 31 April 2021
Average cost per year on this tariff is £1,195
£30 exit fees apply if you change your tariff before 31 April 2021
17.59p 15.82p

Which energy provider can I switch to?

As part of the E.ON group, Npower is now part of one of the largest family of energy suppliers in Europe. E.ON was one of the Big Six providers in the UK, even before the Npower acquisition, which means they have the capacity to offer customers a wide range of tariffs. If you were looking to switch over to Npower, you could easily switch over to E.ON energy. If you are interested in researching your options, you can take a look at our list of suppliers or, give us a call! We’re more than happy to help you navigate all the information you need so you can find the best energy provider for you and make the switch!

If you are an existing Npower customer, rest assured, despite their merger with E.ON, all existing and new customers will have access to these their prior tariffs, and now to what E.ON has on offer.

What do I need to know about E.ON’s acquisition of Npower?

E.ON has a dedicated page for Npower customers . Information within this page includes: When should you receive your final bill, how to get a refund if you’ve left Npower, and why your bill statement might be in the process of an update.

I’m currently an Npower customer – how do I pay my Npower energy bill?

E.ON has a an additional page for Npower customers who are looking to pay their energy bill. Here you can:

  • You can download your Npower bills.
  • View your Npower meter readings
  • And view your tariffs and prices

E.ON Tariffs, Plans and Offers

E.ON has a wide range of tariffs on offer. They are a large supplier, even larger now that they have absorbed Npower, and their tariffs cover variable, fixed, dual and single tariffs. Regardless of if you are a an old or new customer, you can choose between any of these plans depending on which one is the best for you.

What makes E.ON stand out among the other ‘Big 6’? E.ON provides 100% renewable electricity to their customers. While E.ON is not able to claim themselves as the ‘greenest’ energy provider, they are more environmentally friendly than on of their biggest competitors, British Gas. For many who are concerned about green energy procurement and individual use, E.ON has attracted many customers who are looking to switch over to a greener fuel mix. In combination with their great reputation, this makes E.ON an excellent choice for many.

E.ON also has prepayment plans. Topping up your plan is easy – you can top up by logging into your online account, or by visiting any local Paypoint which is typically a post office or a supermarket. However, it’s important to remember that, just like with other suppliers, prepayment (or pay as you go) tariffs are generally a bit more expensive than fixed or variable plans. If you are in a situation where you run out of energy supply and are unable to top up your meter in that moment, E.ON will provide you with emergency credit that you can use at that moment and pay back the next time you top up.

You can visit their website for a full list of their plans, tariffs and offers available. You will also be able to see information relating to what happens if you were a Npower customer.

What are E.ON’s electricity, gas and dual energy plans?


Plan Tariff type Average electricity annual cost* Average gas annual cost* Average annual cost*
E.ON Energy Plan Standard Variable tariff £651.73 £510.68 £1,162.41
E.ON Next Online 12 months fixed plan £633.73 £493.15 £1,126.88
E.ON Next Climate + 12 months fixed plan £633.73 £498.15 £1,131.88
E.ON Next 1 year 12 months fixed plan £820.19 £505.17 £1,325.35
E.ON Next 2 years 24 months fixed plan £651.73 £511.16 £1,162.89

* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900 kWh of electricity and 12,000 kWh of gas per year.


EON Variable Tariffs

Below you can see the cost information associated with EON’s variable rate tariff plans:


Plan Tariff Type Type of Fuel Standing Charge (p/day) Unit Rate Cost (p/kWh) Average Total Annual Cost (£/year) Exit Cost (£)
Standard Variable Variable Rate Electricity 24.88 19.34 £ 651.73** £ 0.00
Standard Variable Variable Rate Gas 26.60 3.45 £ 510.68** £ 0.00
Prepayment Variable Variable Rate Electricity 28.81 18.83 £ 651.30** £ 0.00
Prepayment Variable Variable Rate Gas 36.33 3.30 £ 528.94** £ 0.00

* Please note that these prices are for indicative purposes only. Indeed, prices are post-code based and can vary significantly from one region to another. Call our our experts to get the most up-to-date prices for your location.
** Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900 kWh of electricity and 12,000 kWh of gas per year.
Rates are inclusive of VAT at 5%.
Exit fees are £0


EON Fixed Rate Tariffs

As well as their long-term fixed rate tariff plans:


Plan Tariff Type Type of Fuel Standing Charge (p/day) Unit Rate Cost (p/kWh) Average Total Annual Cost (£/year) Exit Cost (£)
Next Online 12 months fixed plan Electricity 19.95 19.34 £ 633.73** £ 0.00
Next Online 12 months fixed plan Gas 21.67 3.45 £ 493.15** £ 0.00
Next Climate+ 35 Months Fixed Rate Electricity 19.95 19.34 £ 633.73** £ 0.00
Next Climate+ 35 Months Fixed Rate Gas 23.04 3.45 £ 498.15** £ 0.00
Next 1 year 12 months fixed plan Electricity 71.00 19.34 £ 820.19** £ 0.00
Next 1 year 12 months fixed plan Gas 24.96 3.45 £ 505.17** £ 0.00
Next 2 year 24 months fixed plan Electricity 24.88 19.34 £ 651.73** £ 0.00
Next 2 year 24 months fixed plan Gas 26.60 3.45 £ 511.16** £ 0.00

* Please note that these prices are for indicative purposes only. Indeed, prices are post-code based and can vary significantly from one region to another. Call our our experts to get the most up-to-date prices for your location.
** Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900 kWh of electricity and 12,000 kWh of gas per year.
Rates are inclusive of VAT at 5%.
Exit fees are £0.


Tariffs are always changing. If you want to know the most accurate and up-to-date rates for E.ON’s energy plans, then your best bet is to give us a ring and chat to one of our experts.

What is E.ON’s best plan?

Remember, E.ON’s best plan for one household might not be the best plan for yours. And this is the case for all suppliers. Your energy requirements may vastly differ to those of your neighbours, friends or other family members. So just because you have heard good things about one plan, that doesn’t mean that you should automatically opt for that specific plan. It’s important to weigh up all the options available to you, as well as taking into account your specific priorities.

Do you want a 100% renewable plan, at a low price? Do you want a tariff at as low a cost as possible, no matter the fuel mix? Or, do you want a prepayment energy tariff? Either way, you can give us a ring at any time between 8.30 am and 5.30 pm Monday-Friday to discuss your options and find the best plan for you.

Does E.ON have business energy deals?

E.ON has energy plans for larger corporations, as well as SME’s. Business plans last between 1 and 3 years, and for larger businesses, variable tariffs are available.

A summary of E.ON’s business deals are below:

  • Contracts for small and large businesses alike and will guide you through your choices.
  • Fixed, flexible, and multipurchase contracts, E.ON have a range of plans to suit your business and help you save money on energy.
  • 100% renewable energy to eligible small businesses to help them go green.

Visit their website to find out if you are eligible for a business tariff.

What do E.ON’s customers say?

According to TrustPilot, E.ON ranks 3.8/5 in terms of customer satisfaction based on reviews from over 11,600 customers. 54% of reviews considered the service to be ‘excellent’, compared with 21% who deemed it ‘bad’.

If E.ON sounds like the right supplier for you, or if you were an Npower customer and you want to switch to a supplier other than E.ON, or at least know what your options are, we can help you make the switch.

Additional information on Npower

If you would like more information on Npower, we have some additonal information below:

What made Npower different?

Npower had been working hard to rectify previous customer service issues and move their customers onto smart meters smart meters. All of their fixed deal tariffs require the installation of a smart meter, in line with the 2024 deadline for nationwide coverage.

You could also expect:

  1. A broad range of tariffs for all types of homes and businesses
  2. Boiler repairs, installation and insulation
  3. A focus on renewable and sustainable energy

What did their customers say?

In 2016, Npower’s reputation became damaged after they lost £106million in profit, resulting in 2,500 job losses. They also lost over 350,000 customers the year before. While many customers are happy with the level of service they receive, others have found them lacking in the communication department. This is something that Npower said they were going to address.

They rated a 3.6/5 on TrustPilot with reviews from over 11,600 customers. 54% of reviews considered the service to be ‘excellent’, compared with 21% who deemed it ‘bad’.

Where did Npower’s fuel mix come from?

Npower obtained its fuel from a range of sources. While the exact breakdown of fuel supply does differ from region to region, the national average is as follows:

  1. Coal 3.9%
  2. Natural gas 39.4%
  3. Nuclear 16.6%
  4. Renewable 37.9%
  5. Other 2.2%

Npower Energy

In terms of producing waste, they had a national average of the following:

  1. Carbon dioxide emissions 205 g/kWh
  2. Radioactive waste 0.0012 g/kWh

Did Npower use renewable energy?

Npower was one of the few energy companies to have earned a Carbon Trust award for their sustainable management of energy, waste and water, so they had a reasonable record in terms of environmental impact. They sourced 37.9% of their energy from renewable sources.

Did Npower have a renewable energy plan?

With Npower you could get solar thermal panels installed onto your house. Solar energy works through absorbing heat from the sun through panels and mirrors and then converting this energy to produce electricity. Npower partnered up with ecofirst for panel installation. However, like other suppliers, this service is not available anymore due to the cut in the Feed-In-Tariff Scheme.

Was Npower expensive?

As one of the Big Six providers, Npower aimed to provide tariffs to appeal to as many people as possible. They offered some tariffs that appeal to those looking for a more economic energy supplier as well as other tariffs catered towards convenience and superior customer service.

Read More:

Call us to switch your energy supplier for free!

0330 054 0017

Available Monday to Friday from 8.30 am until 5.30 pm

FAQ

Who has taken over Npower?

Npower has been taken over by E.ON Next (a part of E.ON group). E.ON group acquired Npower towards the beginning of 2019, and began migrating customers over to E.ON Next in July 2020. The acquisition brings synergie to E.ON, who can benefit from each company’s unique market expertise. E.ON is one of the “big six” energy providers in the UK. As such, they have a wide range of tariffs to choose from.

Can I still log into my Npower account?

No, you can no longer login to your Npower account. E.ON Next online cannot move your Npower password over to your E.ON account, but your email username will remain the same. E.ON has a dedicated section help on their site - https://www.eonnext.com/help/npower - where you can set up your new password to login to E.ON Next; view and download your Npower bills, Npower meter readings, email communications, and tariffs and prices.

Can I still subscribe to an Npower tariff?

From what we see online, it looks like you cannot subscribe to an Npower tariff. Their domain automatically directs you to E.ON Next’s site, where you can subscribe to an E.ON Next plan.

If you were an Npower customer, your payments will remain the same. Once your direct debit has transferred over, your payments are protected by the direct debit guarantee.

Updated on 9 Sep, 2021

redaction Meet the content team
Redactor

william

UK Content Manager

Comments

bright star bright star bright star bright star grey star

To find out more about our comments processing policy please visit our dedicated page here.