E Energy in 2022: Prices, Reviews and Contact Details

If you’re on a prepayment meter for your gas or electricity, switching to a specialist prepayment provider might seem like a good idea. To help you decide if E Energy really is the right supplier for you, we’re taking a look at its latest prices and tariffs.

Who is E Energy?

E Energy is one of the UK’s smaller energy suppliers. Its founder, Paul Cooke, is a former co-owner of Economy Energy, a provider that ceased trading in 2019. Since it was first launched back in 2014, E Energy has slowly grown and today serves around 300,000 customers across England, Wales and Scotland.
The main thing that makes E Energy different is that it’s primarily a prepayment provider. Although it does also offer credit tariffs, it focuses on providing prepayment customers with comprehensive deals and good customer service.

In most cases, energy suppliers’ prepayment tariffs are their most basic option. Few come with any frills and most offer an expensive alternative to standard variable and fixed rate deals. E Energy however offers prepayment customers something different. As the company specialises in prepayment deals, it’s able to focus on this often-overlooked area to provide its customers with a more rounded service.

Unlike many other prepayment providers, E Energy offers customers extras like rewards for loyalty, friendly credit and smart meters. This can make the company a very attractive option for households looking for a better service from their prepayment provider.

E Energy Tariffs

Currently offers two tariffs, one prepaid tariffs, which they advertise and recommend to customers, and one standard variable tariff plan. While E Energy has offered fixed rate tariffs in the past using a prepaid payment method, but they currently do not offer a fixed rate tariff.

However, for their current prepaid tariff, E Energy Prepayment, they have included a number of benefits for long term customers. Some of these benefits include:

• £50 dual fuel loyalty credit for customers after 12 months on the same tariff plan.
• Free smart meters.
• Refer a Friend Scheme.

Below you can find the cost information associated with these tariffs.

E Energy Variable Rate Tariffs

E Energy currently offers one variable tariff. These tariffs can change based on the market prices but allow for flexible movement between plans as well.

The costs associated with this tariff can be seen here:

E Energy Prepaid Tariffs

E Energy also has prepayment tariffs. For these tariffs, instead of paying after your consumption, you top up your meter which will then slowly go down the more you consume.

Costs associated with this tariff plan can be seen here:

E Energy Economy 7 Tariffs

E Energy provides the opportunity for economy 7 deals as well for those with an economy 7 meter.

As mentioned previously, these tariffs have two separate unit rates, one for peak hours of consumption and another for off-peak.

Pricing on these tariffs can be seen here:

What is the E Energy fuel mix?

An energy company’s fuel mix shows where it gets its electricity from. This is important for customers who want to invest in green, renewable fuels and also for customers who want to understand how their energy is generated.
The table below shows the E Energy fuel mix:

As you can see from the table, E Energy is not a particularly green energy company. It uses far less electricity from renewable sources than most other UK energy companies and uses more fossil fuels. This means that, if sustainability is important to you, they may not be the right supplier for your home.

Is E Energy cheap?

E Energy brands itself as a low cost energy supplier. However, as prepayment tariffs are generally more expensive than standard variable and fixed rate deals, it’s unlikely to be the cheapest option for you unless you’re already on a prepayment meter.
If you are already on a prepayment tariff, E Energy isn’t a bad option. The company has a loyalty scheme that rewards dual fuel customers with £50 of credit after a year. You also get £25 for referring a friend.
As they are part of the Warm Home Discount Scheme, it’s a good choice for customers who are eligible for this winter fuel funding. The scheme gives you £140 off of your energy bill during the winter months, something that can help to make your fuel bills a lot more affordable.

How to top up with E Energy

As they are primarily a prepayment provider, it’s important you know how to top up your account if you switch to the supplier. When you first sign up to E Energy, you’ll be sent a key or card to activate your prepayment meter. If you have a smart meter, you’ll need to log into your online account to activate the device.

Topping up your electricity

There are a number of ways for E Energy customers to top up their electricity credit. If you want to pay in person, you can pop down to your local PayPoint or PayZone. These are located in shops across the country.
If you have a smart meter, you can top up your E Energy credit quickly and easily online. Use E Energy’s mobile app, or log into your online account, to add money to your meter instantly. If you don’t have access to the internet, you can also top up your smart meter at a PayZone or PayPoint.

Topping up your gas

You can also use PayPoints and PayZones to top up your prepayment gas meter. Gas credit can also be paid for at your local Post Office. If you have a smart gas meter, use the E Energy app, or visit their website to add money to your account.

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Is E Energy any good?

E Energy currently has a rating of 4.2 on Trustpilot. Around 57% of people who have left reviews on the site rate E as ‘Excellent’, though a significant 32% rate them as ‘bad’. In general, customers are very positive about E Energy’s customer service.
According to recent research, the company resolves an impressive 80% of complaints within two days. The company is quick to pick up the phone and also responds promptly to email queries. Customers also seem pleased with the accuracy of the bills they receive from them.

E Energy customer reviews

Looking at recent reviews is always a good way to get an idea of a company’s approach to customer service. Among the recent reviews for E Energy posted on impartial review sites are:
“I’ve never had to complain but they are generally a good helpful company.”
“All information is on my smart meter so have instant access to how much I’m being charged.”
“App does not work most of the time, unreliable, also difficult to download app.”

Do E Energy have smart meters (1st or 2nd gen)?

They do currently offer smart meters to their customers. This is great news for households with prepayment tariffs as smart meters make it a lot easier to keep track of your spending and top up your credit.
If you have an E Energy smart meter you can:

• Top up online
• Top up via SMS
• Top up by phone
• Download the app
• Top up at a PayPoint

Smart meters make it easy to monitor your energy usage, this can help you to reduce your consumption and your energy bills. Their smart meters also give you access to £15 of emergency credit if you run out at a bad time.
One of the biggest benefits of having an E Energy smart meter is that smart meter customers don’t pay standing charges. This means you won’t pay anything for the days when you consume no gas or electricity at all.
Switching to a smart meter can really help you to keep an eye on your finances and manage your utility bills if you’re a prepayment customer. If you’re interested in having a smart meter installed in your home, get in touch with them to arrange installation when you switch.

Would you like to know more about energy suppliers? Great! Check out these related articles

1. British Gas
2. Scottish Power
3. Eon
4. Together Energy

FAQ

Who owns E Energy?

E Energy is owned by former Economy Energy co-founder Paul Cooke. Economy Energy was forced to cease trading in 2019 following a formal investigation by Ofgem.

How to contact E Energy?

There are a number of different ways to contact E Energy. Before you get in touch with the company, check their list of frequently asked questions. If you don’t find the answer you’re looking for, you can get in touch using the contact form on their website, by calling 0333 103 9575 or by emailing Customer.service@e.org.

Alternatively, you can write to the company at

E, T3

Trinity Park

Birmingham

B37 7ES

Does E Energy do business energy tariffs?

At the moment, E Energy is purely a residential supplier. Their prepayment tariffs aren’t really suitable for business customers. If you’re a business looking for a new supplier, look for a company that offers specially designed deals for commercial premises.

How many customers does E Energy have?

E Energy has grown slowly but steadily over the years and today has around 300,000 customers. The company operates in England, Wales and Scotland.