E Energy in 2021: Prices, Reviews and Contact Details
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Looking to switch over to E Energy?
Let our experts advise you on the best offers on the market!
Monday to Friday – 8.30 am to 5.30 pm
Switch Plan disclaims that they are not in partnership with E Energy
E Energy is a Birmingham-based gas and electricity supplier that focuses on simple, no-nonsense tariffs. It claims to offer low prices and rewards customers that stay loyal to the supplier. Unlike most other energy suppliers currently on the market, E Energy is primarily a prepayment provider. While the company does also serve customers with credit meters, it specialises in prepayment tariffs and providing support to prepayment customers.
Last update: December 2021
We Consider E Energy A Moderately Stable Supplier
As you may have heard on the news, the UK energy market is currently under an immense amount of stress putting several energy suppliers out of business. We have designated E Energy as a moderate risk supplier right now, which means that they could face trouble if the UK energy crisis worsens much further. To learn more about this and stay updated you can read our page on the UK energy crisis.
If you’re on a prepayment meter for your gas or electricity, switching to a specialist prepayment provider might seem like a good idea. To help you decide if E Energy really is the right supplier for you, we’re taking a look at its latest prices and tariffs.
Who is E Energy?
E Energy is one of the UK’s smaller energy suppliers. Its founder, Paul Cooke, is a former co-owner of Economy Energy, a provider that ceased trading in 2019. Since it was first launched back in 2014, E Energy has slowly grown and today serves around 300,000 customers across England, Wales and Scotland.
The main thing that makes E Energy different is that it’s primarily a prepayment provider. Although it does also offer credit tariffs, it focuses on providing prepayment customers with comprehensive deals and good customer service.
| E Energy | Supplier Information |
|---|---|
| Founded | 2014 |
| Client email | Customer.service@e.org |
| Client number | 0333 103 9575 |
| Number of customers | 300,000 |
In most cases, energy suppliers’ prepayment tariffs are their most basic option. Few come with any frills and most offer an expensive alternative to standard variable and fixed rate deals. E Energy however offers prepayment customers something different. As the company specialises in prepayment deals, it’s able to focus on this often-overlooked area to provide its customers with a more rounded service.
Unlike many other prepayment providers, E Energy offers customers extras like rewards for loyalty, friendly credit and smart meters. This can make the company a very attractive option for households looking for a better service from their prepayment provider.
E Energy Tariffs
Currently offers two tariffs, one prepaid tariffs, which they advertise and recommend to customers, and one standard variable tariff plan. While E Energy has offered fixed rate tariffs in the past using a prepaid payment method, but they currently do not offer a fixed rate tariff.
However, for their current prepaid tariff, E Energy Prepayment, they have included a number of benefits for long term customers. Some of these benefits include:
- £50 dual fuel loyalty credit for customers after 12 months on the same tariff plan.
- Free smart meters.
- Refer a Friend Scheme.
Average Annual Total Costs
While there are only two tariffs available from E Energy at the moment, their standard variable tariff actually has two different costs depending on the payment method opted for by the customer. To give you a better idea of what the costs of these tariff plans are we have listed the yearly average total costs below.
You can find that cost information here:
| Plan | Tariff type | Average electricity annual cost (£/year) | Average gas annual cost (£/year) | Average total annual cost (£/year) |
|---|---|---|---|---|
| EASY (Receipt of Bill) | Variable Rate | £ 696.88* | £ 527.99* | £ 1224.88* |
| EASY (Direct Debit) | Variable Rate | £ 650.21* | £ 489.52* | £ 1139.73* |
| E Prepayment | Prepaid | £ 640.49* | £ 487.90* | £ 1128.39* |
* Please note that these prices are for indicative purposes only and can shift on a regular basis. Indeed, prices are post-code based and can vary significantly from one region to another. However, we attempt to maintain as up to date pricing information as possible for your convenience. To get the most accurate information possible, you can call our experts today to get current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900 kWh of electricity and 12,000 kWh of gas per year.
Rates are inclusive of VAT at 5%.
Exit fees are £0.
E Energy Variable Rate Tariffs
Here we have listed the cost of E Energy’s variable rate tariff, called “E Easy”, however there are two different costs for this tariff depending on the payment method chosen.
Cost information on this tariff can be seen here:
| Plan | Tariff type | Type of fuel | Standing charge (p/day) | Unit rate cost (p/kWh) | Average total annual cost (£/year) | Exit cost (£/fuel) |
|---|---|---|---|---|---|---|
| EASY (Receipt of Bill) | Variable Rate | Electricity | 32.08 p* | 19.99 p* | £ 696.88** | £ 0.00 |
| EASY (Direct Debit) | Variable Rate | Electricity | 27.40 p* | 18.97 p* | £ 650.21** | £ 0.00 |
| EASY (Receipt of Bill) | Variable Rate | Gas | 31.21 p* | 3.45 p* | £ 527.99** | £ 0.00 |
| EASY (Direct Debit) | Variable Rate | Gas | 26.59 p* | 3.27 p* | £ 489.52** | £ 0.00 |
* Please note that these prices are for indicative purposes only and can shift on a regular basis. Indeed, prices are post-code based and can vary significantly from one region to another. However, we attempt to maintain as up to date pricing information as possible for your convenience. To get the most accurate information possible, you can call our experts today to get current prices for your location.
** Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900 kWh of electricity and 12,000 kWh of gas per year.
Rates are inclusive of VAT at 5%.
Exit fees are £0.
E Energy Prepaid Tariff Plan
E Energy is recognized for their prepayment tariffs and gives them their reputation as a prepayment energy provider. Currently they only offer one prepayment rat, but it is competitively priced and features a number of benefits for loyal customers.
Costs associated with this tariff can be seen here:
| Plan | Tariff type | Type of fuel | Standing charge (p/day) | Unit rate cost (p/kWh) | Average total annual cost (£/year) | Exit cost (£/fuel) |
|---|---|---|---|---|---|---|
| E Prepayment | Prepaid | Electricity | 31.33 p* | 18.14 p* | £ 640.49** | £ 0.00 |
| E Prepayment | Prepaid | Gas | 36.33 p* | 2.96 p* | £ 487.90** | £ 0.00 |
* Please note that these prices are for indicative purposes only and can shift on a regular basis. Indeed, prices are post-code based and can vary significantly from one region to another. However, we attempt to maintain as up to date pricing information as possible for your convenience. To get the most accurate information possible, you can call our experts today to get current prices for your location.
** Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900 kWh of electricity and 12,000 kWh of gas per year.
Rates are inclusive of VAT at 5%.
Exit fees are £0.
E Energy Economy 7 tariff options
E Energy additionally offers an alternative electricity tariff option for households that have an Economy 7 (E7) Meter. These tariffs feature two unit rates, one for peak hours of consumption that is higher and another for off-peak hours that tends to be much lower. These tariffs are great for households that use more power at night, because it can greatly reduce their energy bill.
Costs on these tariff options can be seen below:
| Plan | Tariff Type | Average Electricity Standing Charge (p/day)* | Day Rate (p/kWh)* | Night Rate (p/kWh)p* | Average total annual cost (£/year)** | Exit Fee (£) |
|---|---|---|---|---|---|---|
| EASY E7 (Receipt of Bill) | Variable Rate | 32.17 p* | 25.33 p* | 9.68 p* | £ 661.45** | £ 0.00 |
| EASY E7 (Direct Debit) | Variable Rate | 26.59 p* | 21.38 p* | 9.70 p* | £ 574.88** | £ 0.00 |
| E Prepayment E7 | Prepaid | 31.41 p* | 24.57 p* | 7.56 p* | £ 620.07** | £ 0.00 |
* Please note that these prices are for indicative purposes only and can shift on a regular basis. Indeed, prices are post-code based and can vary significantly from one region to another. However, we attempt to maintain as up to date pricing information as possible for your convenience. To get the most accurate information possible, you can call our experts today to get current prices for your location.
** Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900 kWh of electricity and 12,000 kWh of gas per year.
Rates are inclusive of VAT at 5%.
Exit fees are £0.
What is the E Energy fuel mix?
An energy company’s fuel mix shows where it gets its electricity from. This is important for customers who want to invest in green, renewable fuels and also for customers who want to understand how their energy is generated.
The table below shows the E Energy fuel mix:
| Fuel | E Energy | UK average |
|---|---|---|
| Coal | 6.30% | 3.90% |
| Natural Gas | 72.00% | 39.40% |
| Nuclear | 8.20% | 16.60% |
| Renewables | 8.30% | 37.90% |
| Other | 5.20% | 2.20% |
As you can see from the table, E Energy is not a particularly green energy company. It uses far less electricity from renewable sources than most other UK energy companies and uses more fossil fuels. This means that, if sustainability is important to you, they may not be the right supplier for your home.
Is E Energy cheap?
E Energy brands itself as a low cost energy supplier. However, as prepayment tariffs are generally more expensive than standard variable and fixed rate deals, it’s unlikely to be the cheapest option for you unless you’re already on a prepayment meter.
If you are already on a prepayment tariff, E Energy isn’t a bad option. The company has a loyalty scheme that rewards dual fuel customers with £50 of credit after a year. You also get £25 for referring a friend.
As they are part of the Warm Home Discount Scheme, it’s a good choice for customers who are eligible for this winter fuel funding. The scheme gives you £140 off of your energy bill during the winter months, something that can help to make your fuel bills a lot more affordable.
How to top up with E Energy
As they are primarily a prepayment provider, it’s important you know how to top up your account if you switch to the supplier. When you first sign up to E Energy, you’ll be sent a key or card to activate your prepayment meter. If you have a smart meter, you’ll need to log into your online account to activate the device.
Topping up your electricity
There are a number of ways for E Energy customers to top up their electricity credit. If you want to pay in person, you can pop down to your local PayPoint or PayZone. These are located in shops across the country.
If you have a smart meter, you can top up your E Energy credit quickly and easily online. Use E Energy’s mobile app, or log into your online account, to add money to your meter instantly. If you don’t have access to the internet, you can also top up your smart meter at a PayZone or PayPoint.
Topping up your gas
You can also use PayPoints and PayZones to top up your prepayment gas meter. Gas credit can also be paid for at your local Post Office. If you have a smart gas meter, use the E Energy app, or visit their website to add money to your account.
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Is E Energy any good?
E Energy currently has a rating of 4.2 on Trustpilot. Around 57% of people who have left reviews on the site rate E as ‘Excellent’, though a significant 32% rate them as ‘bad’. In general, customers are very positive about E Energy’s customer service.
According to recent research, the company resolves an impressive 80% of complaints within two days. The company is quick to pick up the phone and also responds promptly to email queries. Customers also seem pleased with the accuracy of the bills they receive from them.
E Energy customer reviews
Looking at recent reviews is always a good way to get an idea of a company’s approach to customer service. Among the recent reviews for E Energy posted on impartial review sites are:
“I’ve never had to complain but they are generally a good helpful company.”
“All information is on my smart meter so have instant access to how much I’m being charged.”
“App does not work most of the time, unreliable, also difficult to download app.”
Do E Energy have smart meters (1st or 2nd gen)?
They do currently offer smart meters to their customers. This is great news for households with prepayment tariffs as smart meters make it a lot easier to keep track of your spending and top up your credit.
If you have an E Energy smart meter you can:
- Top up online
- Top up via SMS
- Top up by phone
- Download the app
- Top up at a PayPoint
Smart meters make it easy to monitor your energy usage, this can help you to reduce your consumption and your energy bills. Their smart meters also give you access to £15 of emergency credit if you run out at a bad time.
One of the biggest benefits of having an E Energy smart meter is that smart meter customers don’t pay standing charges. This means you won’t pay anything for the days when you consume no gas or electricity at all.
Switching to a smart meter can really help you to keep an eye on your finances and manage your utility bills if you’re a prepayment customer. If you’re interested in having a smart meter installed in your home, get in touch with them to arrange installation when you switch.
Would you like to know more about energy suppliers? Great! Check out these related articles
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FAQ
Who owns E Energy?
E Energy is owned by former Economy Energy co-founder Paul Cooke. Economy Energy was forced to cease trading in 2019 following a formal investigation by Ofgem.
How to contact E Energy?
There are a number of different ways to contact E Energy. Before you get in touch with the company, check their list of frequently asked questions. If you don’t find the answer you’re looking for, you can get in touch using the contact form on their website, by calling 0333 103 9575 or by emailing Customer.service@e.org.
Alternatively, you can write to the company at
E, T3
Trinity Park
Birmingham
B37 7ES
Does E Energy do business energy tariffs?
At the moment, E Energy is purely a residential supplier. Their prepayment tariffs aren’t really suitable for business customers. If you’re a business looking for a new supplier, look for a company that offers specially designed deals for commercial premises.
How many customers does E Energy have?
E Energy has grown slowly but steadily over the years and today has around 300,000 customers. The company operates in England, Wales and Scotland.
Updated on 20 Oct, 2021
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