Toto Energy: What Customers Need To Know in 2021

Papernest disclaims that they are not in partnership with Toto Energy

Papernest disclaims that they are not in partnership with Toto Energy

With over 50 energy suppliers available in the UK, finding the right supplier for your needs is always tricky. Indeed, many energy consumers may be unaware of just how many companies there are to choose from. Although most of us are familiar with the “Big 6” (who supply roughly 70% of the UK’s energy), there are also dozens of smaller suppliers out there. All of them claim to offer cheaper energy and better customer service than their larger counterparts. As was the case with Toto Energy.
Last update: March 2021

Toto Energy were an energy minnow based in Brighton that offered a range of affordable tariffs working with local cooperatives. Sadly. However, in the latter half of 2019, they ceased trading and were closed down by Ofgem.

Who were Toto Energy?

Toto Energy were a small energy company with a focus on cheap energy, and simple tariffs. They offered both gas and electricity, and began trading in 2016. By the time they were shut down 3 years later, they had over 130,000 customers. Indeed, in July 2019, just 3 months before they were forced to shut down, they took on 43,000 customers from failed supplier Solarplicity.

However, it seems their reach exceeded their grasp. As is often the case with small energy suppliers, as Toto took on more customers, the quality of their service began to decline. Although many left positive reviews on their Trustpilot page, customer sentiment declined rapidly in the months prior to its going bust.

Toto Energy

Is Toto Energy still trading?

Unfortunately not. The company closed its doors in late 2019. Smaller energy companies have few ways to make a big impression on prospective customers other than undercutting them on price. A necessity that means they have to run on razor-thin profit margins. As such, when unexpected expenses arise, it can cause fatal cash flow issues. After buying 43,000 of Solarplicity’s former customers, it was struck with a £4m tax default that rendered its operations untenable. And the fact that a slew of negative reviews likely scared away revenue from new customers couldn’t have helped.

What happened to Toto Energy?

When did Toto Energy cease trading?

After months spent struggling with the influx of new customers and rising operational costs and levies, Toto Energy ceased trading in October 2019.

Who has taken over Toto Energy?

Ofgem appointed EDF Energy as the supplier of last resort for Toto Energy’s former customers. As the highest-performing member of the “Big 6” for customer service, this was a good fit for customers who had found Toto Energy’s customer service wanting.


More than ever, our team of experts remain on deck to help you make savings on your energy. We understand how deeply the lives of many are affected by these trying times and we want to support you the best we can. More on your energy supply during COVID-19 in our article.

However, Toto’s Trustpilot indicates that a number of customers have migrated to EDF with arrears on their account for which they claim not to be responsible. Reviews left in the summer of 2020 indicate that these matters have yet to be resolved.

How we can help

If you’re a former Toto Energy customer and have migrated to EDF, you may not be getting the best value energy plan for your household’s needs.

But don’t worry. We’re here to help!

We can search the market high and low to find the best energy deal for home’s usage. What’s more, we’ll even manage your switch from end-to-end. So you can enjoy cheaper, greener energy completely hassle-free!

Would you like to know more about energy suppliers in the UK? Great! Check out some of our related articles

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  2. Good energy
  3. Breeze energy – not trading
  4. Sainsburys energy

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Written by Baylee

Updated on 31 Mar, 2021