Orbit Energy in 2021: Prices, Reviews and Contact Details

Switch Plan disclaims that they are in partnership with Orbit Energy

Switch Plan disclaims that they are in partnership with Orbit Energy

Unforunately, Orbit Energy has announced that they are going bust and have seized trading as a result of difficulties stemming from the UK energy crisis. Orbit Energy first started supplying gas and electricity to UK homes in 2018. As one of the smaller energy companies on the market, Orbit focused on long term stable pricing and good value deals. Like many of the newer and smaller energy companies emerging on the UK market, Orbit Energy placed a strong focus on customer service. Online reviews for the company were generally positive, where many customers mentioned the high quality of support they received from the supplier. For now, Orbit Energy will continue to supply energy to its customers until Ofgem identifies a new supplier that will be able to take on Orbit’s customers without any difficulty.
Last updated: December 2021

As a result of the UK energy crisis that is currently occurring, Orbit Energy has unfortunately gone bust and is no longer trading. To help you navigate this crisis we prepared for you a guide on what to do if your energy supplier goes bust along with a page compiling all the information on the energy market crisis to ensure you stay updated on a daily basis.

Orbit Energy was a popular choice with homeowners who wanted a more personal experience from their gas and electricity supplier. If you’re currently looking for an energy supplier that offers excellent customer service and good value deals, while you are unfortunately no longer able to switch to Orbit Energy, but we can help find you a similar option. Here, we take an in-depth look at the company to help you decide if they’re the right choice for you.

What should current Orbit Energy customers do?

In this instance, the situation is almost entirely out of your hands, meaning that the best possible course of action you can take at the moment is to be patient for more information to come out. You do not need to stress because this has become a rather frequent occurrence in the UK energy market and the process is well known by all parties involved, meaning that it should not result in any complications for you.

What happened to Orbit Energy?

As stated above, Orbit Energy was not able to cope with the financial obstacles and hardships that were brought about by the UK’s energy crisis. Despite their best efforts, Orbit has officially gone bust and has begun to close its operations for good. As a result of it going bust, Orbit Energy’s customers will be transitioned to a new supplier in the coming weeks by Ofgem, the energy industry’s regulator, who will ensure the transition goes smoothly and safely.

Will my energy supply be interrupted?

Ofgem has a process in place that eliminates the risk of your energy supply getting interrupted, so no, the answer is that you will not lose energy if your supplier goes bust. In this case, Orbit will supply their customers with energy until Ofgem transfers their customers to a new supplier, usually referred to as a “supplier of last resort”, which will be your new supplier going forward. It may take a few weeks for Ofgem to appoint a supplier of last resort, but once it does the transition is intended to be seamless so that no customer experiences any change in their home’s energy.

Should I continue to pay Orbit energy?

You should continue to pay for your energy as you have been using it, once the supplier that Orbit customers are going to be transferred to is announced, customers can reach out to their customer service to clarify how they plan to handle the payments situation. In the meantime, continue to pay your bills as normal, and if an issue should arise you can contact Orbit Energy’s customer service for clarity.

Should I take a meter reading?

Yes, you should certainly take a meter reading when your supplier goes bust, simply because an accurate and up to date measurement of your energy consumption could be very useful during the transition period. It could help reduce your chance of errors being made if you have evidence to back up how much energy your property has consumed during the transition period between suppliers.

What if I am still in credit or in debt to Orbit Energy?

If you are still in credit or in debt with Orbit Energy there may be an agreement that forms between Orbit Energy and the new supplier that you will be transferred to. In some cases, these new suppliers agree to take on all existing credit or debt of the recently gone bust supplier, whereas in other cases your old supplier will keep a payment office open to ensure that all credit is paid out or it can continue to receive payments associated with your debts.

In either case, you will know once the new supplier that you are going to be transferred to is announced and it reaches out to you, which could take a few weeks.

Will my bills go up with my new supplier?

You will likely be assigned a deemed contract, which means it will be your suppliers default plan. If this is the case then you will likely be assigned a plan that does not have the best value, which could leave you with a larger energy bill than necessary. However, once your new supplier has been announced by Ofgem, you will have the ability to reach out to them and find out which tariff they plan to assign you and if there is any cheaper alternatives available.

Will I be able to keep the same contract?

There is a chance that your new supplier will honour ongoing fixed contracts that you had in place with Orbit Energy, but there is an equal chance that they will transfer you to one of their contracts instead. If this is the case, you will not be charged an exit fee and you will have the option to switch to a new tariff with your new supplier without being charged any fees either.

If your new supplier does allow you to keep your current contract, that will typically only be honoured until it expires, at which point you will need to select from one of the tariffs offered by your new supplier.

When will my new supplier contact me?

This may take a few weeks, typically Ofgem spends over a week deciding which supplier it will transfer the defaulted supplier’s customers to, and even once that is announced it may take some time for them to execture the transition. If you realize that your new supplier has been announced but they haven’t reached out to you yet, then you should reach out to them just in case there was any issues such as inaccurate contact information.

Can I switch suppliers right now?

While you are technically free to switch suppliers if you’d like, we highly suggest you remain with Orbit Energy until you have been completely transferred to the new supplier appointed by Ofgem. This is because your customer information could potentially get lost between the new supplier that you want to switch to, Orbit Energy, and the supplier that you have been appointed to by Ofgem. If you wait for the dust to settle with your transition from Orbit to the supplier appointed by Ofgem, you will be able to switch to a new supplier without any risk such as billing issues or documents being misplaced.

Do I have to stay with my appointed supplier?

Nope, you do not, once the transition has been completed and you are officially considered a customer of the new supplier you will be able to switch to whichever supplier you’d like. In fact, you can even switch without incurring any exit fees, so if you already have a certain supplier in mind you can call our energy experts and we can help you manage the switch!

What happens if I was in the process of switching suppliers when Orbit Energy went bust?

If this is the case then you don’t have to worry, the switching process that you initiated will still be taken into account, and you will safely switch to the supplier that you chose. (assuming it is still active).

Who are Orbit Energy?

Orbit Energy was formed in 2018. It was based in London, although its parent companies, Energy Global Investments and Genie Energy are based in Australia and the US respectively.
One of Orbit’s big selling points was its stable energy prices. It recently had signed a five-year deal with Shell Energy for the supply of its power, gas and environmental products. This agreement allowed Orbit Energy to secure competitive energy prices for its customers, something that allowed the company to grow quickly following its launch in 2018.

They had attracted customers looking for affordable long term deals and good customer service. Its excellent online reviews aided its growth, and although the company was still small, more and more customers were switching to Orbit every year leading to its untimely fall.


Orbit Energy
Founded 2018
Client number 0333 103 8277
Client email complaints@orbitenergy.co.uk
Log in You can log into your Orbit Energy account here


Orbit Energy tariffs

Orbit Energy offered a variety of tariff plans, but the availability of these tariff options was dependent on factors such as your location and/or the type of meter your home used. The three most common tariff options available from Orbit Energy were their Standard Variable tariff, the 5% OFF 4 LIFE tariff, and the Pay As You Go tariff. These options were available to new customers all over the UK.

Orbit Energy focused on offering simple plans that bring the lowest rate possible to all of their customers, as a result, they did not offer special deals or discounts for things such as Dual Fuel or Warm Home. This allowed them to be more consistent with their pricing and ensure that every customer was getting as low a price as possible.

Which of Orbit Energy’s tariff options was the cheapest?

The table below shows the average annual total cost for Orbit’s 2021 tariffs that were available to all new customers.


Plan Tariff type Average electricity annual cost (£/year) Average gas annual cost (£/year) Average total annual cost (£/year)
Standard Variable Standard Variable tariff £ 645.532* £ 485.984* £ 1131.515*
5% OFF 4 LIFE Variable Rate £ 588.581* £ 444.185* £ 1032.765*
Pay As You Go Variable Rate £ 645.021* £ 504.330* £ 1149.351*

* Please note that these prices are for indicative purposes only and can shift on a regular basis. Indeed, prices are post-code based and can vary significantly from one region to another. However, we attempt to maintain as up to date pricing information as possible for your convenience. To get the most accurate information possible, you can call our experts today to get current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900 kWh of electricity and 12,000 kWh of gas per year.
Rates are inclusive of VAT at 5%.
Exit fees are £0.


Orbit Energy’s standard variable tariff option

Just like every energy supplier in the UK, Orbit Energy was required to offer a basic standard variable tariff as a default option for their customers. This tariff option did not have a fixed rate, meaning that the pricing would go up and down to match the rising or falling cost of energy in the UK.

Here we can take a closer look at the costs associated with this tariff option.


Plan Tariff type Type of fuel Standing charge (p/day) Unit rate cost (p/kWh) Average total annual cost (£/year) Exit cost (£/fuel)
Standard Variable Variable Rate Electricity 27.301 p* 18.821 p* £ 645.532** £ 0.000
Standard Variable Variable Rate Gas 26.496 p* 3.243 p* £ 485.984** £ 0.000

* Please note that these prices are for indicative purposes only and can shift on a regular basis. Indeed, prices are post-code based and can vary significantly from one region to another. However, we attempt to maintain as up to date pricing information as possible for your convenience. To get the most accurate information possible, you can call our experts today to get current prices for your location.
** Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900 kWh of electricity and 12,000 kWh of gas per year.
Rates are inclusive of VAT at 5%.
Exit fees are £0.


Orbit Energy’s variable rate tariffs


Plan Tariff type Type of fuel Standing charge (p/day) Unit rate cost (p/kWh) Average total annual cost (£/year) Exit cost (£/fuel)
5% OFF 4 LIFE Variable Rate Electricity 24.795 p* 17.173 p* £ 588.581** £ 0.000
5% OFF 4 LIFE Variable Rate Gas 24.067 p* 2.969 p* £ 444.185** £ 0.000
Pay As You Go Variable Rate Electricity 31.220 p* 18.310 p* £ 645.021** £ 0.000
Pay As You Go Variable Rate Gas 36.230 p* 3.100 p* £ 504.330** £ 0.000

* Please note that these prices are for indicative purposes only and can shift on a regular basis. Indeed, prices are post-code based and can vary significantly from one region to another. However, we attempt to maintain as up to date pricing information as possible for your convenience. To get the most accurate information possible, you can call our experts today to get current prices for your location.
** Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900 kWh of electricity and 12,000 kWh of gas per year.
Rates are inclusive of VAT at 5%.
Exit fees are £0.


Orbit Energy Economy 7 tariff options


Plan Tariff Type Average Electricity Standing Charge (p/day)* Day Rate (p/kWh)* Night Rate (p/kWh)p* Average total annual cost (£/year)** Exit Fee (£)
Standard Variable E7 Standard Variable Rate 27.384 p* 19.993 p* 14.477 p* £ 612.637** £ 0.000
5% OFF 4 LIFE E7 Variable Rate 24.871 p* 18.233 p* 13.203 p* £ 558.333** £ 0.000
Pay As You Go Variable Rate 31.310 p* 19.550 p* 14.157 p* £ 615.623** £ 0.000

* Please note that these prices are for indicative purposes only and can shift on a regular basis. Indeed, prices are post-code based and can vary significantly from one region to another. However, we attempt to maintain as up to date pricing information as possible for your convenience. To get the most accurate information possible, you can call our experts today to get current prices for your location.
** Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900 kWh of electricity and 12,000 kWh of gas per year.
Rates are inclusive of VAT at 5%.
Exit fees are £0.


What tariff options are available where I live?

The only available platform that could tell you exactly which tariff options were available in your area was the Orbit Energy page. Once you were on their site you could simply enter your postcode and follow the steps, once completed it would provide you with a quote that included the available tariff options for your home.

Was Orbit Energy cheap?

Orbit Energy marketed itself as a low-cost supplier. The five-year deal that the company did with Shell had allowed it to guarantee its customers competitive rates until 2023. This should have made it an attractive option for anyone looking for an affordable deal.

Is orbit energy a cheap supplier?

Orbit Energy fuel mix

On 1st October 2019, Orbit Energy went green. The supplier began offering 100% renewable energy on all of its tariffs, with all of its electricity backed up by certificates of Renewable Energy Guarantees of Origin, or REGOs. This was great news for customers who wanted to reduce their carbon footprint at the same time as lowering their monthly energy bills.

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Prior to going green, Orbit Energy’s fuel mix was as follows:


Fuel Orbit Energy National average
Coal 1.66% 3.90%
Natural Gas 18.95% 39.40%
Nuclear 2.16% 16.60%
Renewables 75.87% 37.90%
Other 1.37% 2.20%


As the table shows, Orbit Energy was already offering a greener mix of fuel than the average energy company. Their move to 100% renewable electricity will make the company even kinder on the environment.

Does Orbit Energy have smart meters?

They do currently offer smart meters. However, these may not be available to customers in all regions. If you already have a smart meter installed, you can still switch to Orbit Energy although you may lose some of its smart functionality.
Second generation smart meters are slowly being rolled out across the UK. These smart meters are designed to work with all energy suppliers and so will allow customers to switch without losing their smart features.

Was Orbit Energy any good?

Online reviews for Orbit Energy were generally positive. The company seemed to be working hard to provide its customers with a high-quality experience while offering some of the lowest prices around.
However, as they were still a very young company, it was hard to get a real idea of the quality of its services. Often, complaints and cracks only start to appear when energy suppliers have been up and running for a few years.

  • 100% renewable electricity as standard
  • Long term, low cost deals available
  • Cheap variable and fixed rate deals
  • Good customer service


  • Not the cheapest supplier on the market
  • No app available
  • Limited choice of tariffs available

Orbit Energy customer reviews

Orbit Energy had a Trustpilot rating of 3.9 out of 4. While that was down from the perfect 5/5 it scored in 2020, it was still a very good score for an energy supplier.

Google reviews don’t rate Orbit Energy so highly, with the company scoring just 1.6 out of five from 131 reviews. Comments posted online about Orbit Energy include:

“Very poor customer service no one replies to email sent owed a refund on the account. It’s like getting blood out from a stone.. avoid this company like the plague.”

“Website very easy to navigate, it’s a very simple system to submit meter readings. Their system is great for people who want it simple online, but offline is a different matter altogether. Never been directly contacted by them, though I did get an automatic renewal info email on Christmas day.”

“Switched to Orbit a couple of months ago. All comms via e.mail which were responded to promptly and efficiently. May not suit those who prefer speaking with their supplier but don’t let that put you off. Early days but very impressed so far.”

Would you like to know more about energy suppliers in the UK market? Great! Check out more about energy suppliers in these articles

  1. Breeze energy – not trading
  2. Pure planet
  3. Igloo Energy
  4. Simplicity energy

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FAQ

How to contact Orbit Energy?

There are a number of ways to get in touch with Orbit Energy. The easiest is probably to send them an email via the contact form on their website. Once your email is received, a customer service representative will reply to your query as soon as possible.
Alternatively, you can use the live chat feature on the website. This is a good option if you want an answer to your question straight away or if you need a more complex answer for your query.
Finally, if you need additional support or would just like to speak to someone in person, you can call Orbit Energy on 0333 103 8277.

Does Orbit Energy do business energy tariffs?

At the moment, Orbit Energy only offers domestic deals and doesn’t serve business customers.

How to submit Orbit Energy meter readings?

Submitting regular meter readings is the best way to keep your bills accurate and your energy account on track. You can submit your meter readings by logging into your online account. This is the quickest and easiest way to provide Orbit with your information.
If you’re not sure how to use your client area on the website, you can also give Orbit a call and supply your readings over the phone.

Is Orbit Energy a good supplier?

Online reviews for Orbit Energy are generally positive. The supplier has a Trustpilot rating of 3.9 out of 5, showing that the majority of its customers are happy with the service they receive.

Updated on 26 Nov, 2021

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