Simplicity Energy: What happens to your energy supply?

Notice

Simplicity Energy unfortunately didn’t outlast the UK energy crisis. This energy supplier claimed to look at energy from a customer’s point of view. They offered a small choice of tariffs including both standard variable and fixed rate deals.
Last update: November 2022

Simplicity Energy Has Gone Bust

As you may have found out already, the UK energy market is currently under an immense amount of stress as a result of a global gas shortage and the Ukrainian war, driving up costs and putting several energy suppliers out of business. To learn more about this and stay updated you can read our page on the UK energy crisis.

What happened to Simplicity Energy?

All of Simplicity Energy customers have been switched over to British Gas. This switch began on January 31 2021. Simplicity Energy did not have sufficient credit to cover the cost of trading gas and electricity to its customers. Therefore Ofgem announced that British Gas would take over all its current customers.
If you were a Simplicity Energy customer, your energy supply will not be cut off during this transition period. However, Ofgem has stated that to switch to a new supplier, customers will have to wait until they are officially British Gas customers. This process could take around three weeks.

Simplicity Energy
Founded 2017
Client Email customerservices@simplicityenergy.co.uk
Client Number 01908 044225
Log in Log into your Simplicity Energy account here

Who was Simplicity Energy?

They started out life as Arizona Energy Simplicity in 2017. In 2018, it rebranded as Simplicity Energy. The company claimed that many other energy suppliers make their tariffs complicated and difficult to understand. To solve this issue, they created a small choice of simple, clear tariff options.

As well as simple tariffs, the company also placed a strong emphasis on high quality customer service. Simplicity Energy has UK call centre staff and a good selection of online tools. The company’s three core promises were:

  • Good value dual fuel prices
  • Bills you can understand
  • Service you can rely on

Is Simplicity Energy Still Trading?

No. As of January 2021 Simplicity Energy is no longer available to any customers, with the noted exception of customers that are still under contract that began before they went out of business. Now Simplicity Energy customers are all being supplied energy by British Gas.

What Should Simplicity Energy Customers Do?

Simplicity Energy Customers should contact British Gas to find out more about the energy plans that they have been in placed on in order to understand what their current rates are. If you are unsure about which tariff plan you should switch to or if you would like to switch to another energy supplier aside from British Gas, please feel free to call our experts for consultation!

Should I cancel my existing tariff plan?

If you are under a fixed rate contract British Gas has accepted to honor these contracts and maintain the deal until their expiration, however once these contracts have expired Simplicity Energy customers will have to sign up for a British Gas tariff plan. If you are not interested signing up for British Gas tariff plan your best option would be to switch energy suppliers before your contract expires, there is a 49 day period of time before your contract ends where you are allowed to switch tariffs or suppliers without any penalty or exit fee.

What should I do if you want to switch suppliers?

Just because Simplicity Energy customers were automatically switched to British Gas as their energy supplier, it does not mean that they need to stay. Many Simplicity Energy customers that initially sought out simple and straightforward tariff options may be overwhelmed by British Gas’s options. As a result you may be interested in switching to another energy supplier aside from British Gas, that is where we can help! If you are not interested in having British Gas as your energy supplier, give us a call to receive a free energy comparison that will allow us to find the best possible energy plan for you! We take a number of factors into account to find the perfect plan for you including costs, customer service quality, and environmental friendliness.

We can help guide you through the process to make sure that you are not stuck with an energy supplier that you are not happy with! Call us today at the number listed below to find the best deal for you for free!

More info

British Gas Tariffs

Being Absorbed By British Gas

As a result of their closure Simplicity Energy customers have been transitioned to British Gas as their Energy Supplier. For sake of convenience for Simplicity Energy customers that are now getting their energy from British Gas, we have supplied information about British Gas’s most popular tariffs below.
British Gas offers a choice of tariffs that appeal to a range of different needs including one variable rate tariff, one pay as you go tariff, and four distinct fixed rate tariffs.

British Gas average annual total tariff costs

Here break down the average annual total costs of each of British Gas’s most popular tariffs. These costs are assuming the household has a standard meter and are listed as dual fuel bundles, but each gas and electricity tariff is available for individual purchase as well!

Below you can find the cost information associated with these tariffs.


Plan name Tariff type Is the tariff live? Average electricity annual cost (£/year) Average gas annual cost (£/year) Average total annual cost (£/year) Exit fees (£/fuel) Green tariff**
Standard Variable £ 1,274.92* £ 1,481.07* £ 2,755.99* £ 75.00 ✖️
/ Fixed - 12 months £ 1,274.92* £ 1,481.07* £ 2,755.99* £ 75.00 ✖️
/ Fixed - 24 months £ 1,087.49* £ 1,481.07* £ 2,568.56* £ 75.00 ✖️
/ Green - Fixed 12 £ 1,298.93* £ 1,505.09* £ 2,804.02* £ 75.00 ✔️
/ Green - Fixed 24 £ 1,298.93* £ 1,505.09* £ 2,804.02* £ 75.00 ✔️
/ Prepayment Variable £ 1,298.93* £ 1,505.09* £ 2,804.02* £ 75.00 ✖️

* Prices differ on a postcode basis, this table therefore displays national averages
* Based on the official TDCV : 2,900.00 kWh of ⚡ and 12,000.00 kWh of 🔥 per year
** A Green tariff means the supplier injects in the grid the same amount of renewable energy that is consumed.
Prices incl. VAT.


British Gas Variable Rate Tariffs

British Gas currently only offers one variable tariff, and that is the standard variable tariff. This means, as mentioned above, that prices on this tariff can rise or fall almost daily to match the ongoing cost of energy in the UK. This variable tariff is less stable because prices can rise or fall frequently, but there are no contract or exit fees, so customers can change their tariff plan at any time without penalty.

The costs associated with this tariff can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Unit rate cost (p/kWh) Average total annual cost (£/year) Exit cost (£/fuel) Green tariff**
Standard Variable Electricity 42.01 p* 38.67 p* £ 1,274.92* £ 75.00 ✖️
/ Standard Variable Gas 31.85 p* 11.37 p* £ 1,481.07* £ 75.00 ✖️

* Prices differ on a postcode basis, this table therefore displays national averages
* Based on the official TDCV : 2,900.00 kWh of ⚡ and 12,000.00 kWh of 🔥 per year
** A Green tariff means the supplier injects in the grid the same amount of renewable energy that is consumed.
Prices incl. VAT.


British Gas Fixed Rate Tariffs

British Gas currently offers 4 different fixed rate tariffs, all of which vary in different ways to meet the needs of as many different customers as possible.

The pricing on these tariffs can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Unit rate cost (p/kWh) Average total annual cost (£/year) Exit cost (£/fuel) Green tariff**
/ Fixed - 12 months Electricity 42.01 p* 38.67 p* £ 1,274.92* £ 75.00 ✖️
/ Fixed - 24 months Electricity 42.01 p* 32.21 p* £ 1,087.49* £ 75.00 ✖️
/ Green - Fixed 12 Electricity 48.59 p* 38.67 p* £ 1,298.93* £ 75.00 ✔️
/ Green - Fixed 24 Electricity 48.59 p* 38.67 p* £ 1,298.93* £ 75.00 ✔️
/ Fixed - 12 months Gas 31.85 p* 11.37 p* £ 1,481.07* £ 75.00 ✖️
/ Fixed - 24 months Gas 31.85 p* 11.37 p* £ 1,481.07* £ 75.00 ✖️
/ Green - Fixed 12 Gas 38.42 p* 11.37 p* £ 1,505.09* £ 75.00 ✔️
/ Green - Fixed 24 Gas 38.42 p* 11.37 p* £ 1,505.09* £ 75.00 ✔️

* Prices differ on a postcode basis, this table therefore displays national averages
* Based on the official TDCV : 2,900.00 kWh of ⚡ and 12,000.00 kWh of 🔥 per year
** A Green tariff means the supplier injects in the grid the same amount of renewable energy that is consumed.
Prices incl. VAT.


British Gas Prepaid Tariffs

In addition to the variable and fixed tariffs, British Gas also offers a prepaid tariff where you can top up as much energy as you want to pay for. The unit prices for this tariff plan, similar to the variable tariffs, are not fixed, so the cost of this tariff can increase or decrease if the cost of energy in the UK increases or decreases.

Costs associated with this tariff plan can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Unit rate cost (p/kWh) Average total annual cost (£/year) Exit cost (£/fuel) Green tariff**
/ Prepayment Variable Electricity 48.59 p* 38.67 p* £ 1,298.93* £ 75.00 ✖️
/ Prepayment Variable Gas 38.42 p* 11.37 p* £ 1,505.09* £ 75.00 ✖️

* Prices differ on a postcode basis, this table therefore displays national averages
* Based on the official TDCV : 2,900.00 kWh of ⚡ and 12,000.00 kWh of 🔥 per year
** A Green tariff means the supplier injects in the grid the same amount of renewable energy that is consumed.
Prices incl. VAT.


British Gas Economy 7 Tariffs

British Gas offers several E7 tariffs for customers who have Economy 7 meters in their homes, which is also known by some as dual flow.

As mentioned above, these tariffs have two separate charge rates, one for peak consumption periods and one for off-peak periods.

Pricing on these tariffs can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Day Rate (p/kWh)* Night Rate (p/kWh)p* Average total annual cost (£/year) Exit cost (£/fuel) Green tariff**
/ Economy 7 - Standard Variable Economy 7 27.48 p* 22.42 p* 13.28 p* £ 639.30* £ 0.00 ✖️
/ Economy 7 - Fixed 12 months Economy 7 30.78 p* 24.05 p* 12.41 p* £ 668.02* £ 40.00 ✖️
/ Economy 7 - Fixed 24 months Economy 7 32.96 p* 37.52 p* 17.65 p* £ 966.40* £ 50.00 ✖️
/ Economy 7 - Green fixed 12 Economy 7 33.00 p* 37.52 p* 17.65 p* £ 966.55* £ 50.00 ✔️
/ Economy 7 - Green fixed 24 Economy 7 37.89 p* 37.52 p* 17.65 p* £ 984.41* £ 50.00 ✔️
/ Economy 7 - Prepayment Economy 7 37.89 p* 37.52 p* 17.65 p* £ 984.41* £ 50.00 ✖️

* Prices differ on a postcode basis, this table therefore displays national averages
* Based on the official TDCV : 2,900.00 kWh of ⚡ and 12,000.00 kWh of 🔥 per year
* Assuming the average Economy 7 tariff user consumes around 58% of his energy on peak and 42% off peak.
** A Green tariff means the supplier injects in the grid the same amount of renewable energy that is consumed.


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FAQ

Who owns Simplicity Energy?

Now that Simplicity Energy has gone under and closed, all of their customers have been switched to British Gas by Ofgem, a government body that manages energy suppliers.

Was Simplicity Energy cheap?

Simplicity Energy was one of the more affordable options available in terms of energy suppliers, however they were not able to afford the costs of continued trading. As a result it closed in early 2021.

Do Simplicity Energy do business energy tariffs?

Simplicity Energy did not offer business tariffs, but the energy supplier that their customers were switched to, British Gas, does.

Are Simplicity Energy any good?

Simplicity Energy was well liked by customers up until the time they closed in 2021. They had a rating of 4.3 on Trustpilot and customers left positive reviews.

Updated on 29 Jan, 2024

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