Bristol Energy: are they the right supplier for you?

papernest disclaims that they are not currently in partnership with Bristol Energy

Papernest disclaims that they are not in partnership with Bristol Energy

This guide will give you more information about Bristol Energy, including how the company started and who owns it, as well as tariff information, prices and contact details. You can also find out what their customers think, which is a great insight into whether switching to Bristol Energy is the right choice for you.
Last updated: May 2021

Bristol Energy Bristol Energy
Founded 2015
Email customercare@bristol-energy.co.uk
Phone number 0808 281 2222
Log in www.bristol-energy.co.uk/user/login
Address 100 Temple St, Redcliffe, Bristol BS1 6AG, United Kingdom
Number of customers 76,000

There is a big choice of energy suppliers in the UK, including many smaller providers outside of the Big Six. These suppliers try and offer something a little bit different to the large corporations, and one of the most unique is Bristol Energy.

Who are Bristol Energy?

Bristol Energy is a relatively new supplier started by Bristol City Council, with the aim of providing affordable energy across the UK. All the profits made by the council go back into the local community, so if supporting local projects is for you then this could be a good choice.
Who is Bristol energy?

Their other main selling points are its clean fuel mix and focus on providing a good customer service and reasonably priced tariffs. Despite not having the financial backing of some other providers, Bristol Energy is starting to make a name for itself.

Who owns Bristol Energy?

The company was founded in 2015 with around £27 million of public funding and is still owned and run by Bristol City Council. Although it was set up to provide simple and transparent energy pricing for residents of the city, you can actually have your energy provided by them no matter where you live in the UK.

The supplier also receives around €2 million a year in the form of a grant from the European Investment Bank and the European Commission to fund renewable energy. Although the company made losses in the first few years, the continuing support of the council meant it was able to stay afloat and attract more customers.

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As well as providing energy for the people of the city and those around the UK, it also creates jobs in the local area. Currently around 180 people are employed by the company in the city

Bristol Energy Tariffs in 2021

Bristol Energy offers a choice of tariffs for its customers, with gas, electricity and dual fuel mix options available for domestic use, as well as gas and electricity tariffs for businesses. They have a standard variable tariff but also offer two fixed rate tariffs. All of the above offer 100% green and renewable electricity and 50% gas carbon offset. Customers can also choose between receiving a digital or hard copy bill.

What is Bristol Energy’s cheapest Green Tariff?

As a result of energy costs in the UK having the tendency to vary from day to day, identifying average annual tariff costs can be a difficult process and even require you to share personal information. To make this process easier, we have married data and maths together to generate some average annual costs for each of Bristol Energy’s tariff plans.


Plan Tariff type Average electricity annual cost (£/year) Average gas annual cost (£/year) Average total annual cost (£/year)
BE Standard Green Standard Variable tariff £ 645.220* £ 489.520* £ 1,134.740*
BE Simply Green 12 months fixed plan £ 668.571* £ 576.043* £ 1,244.615*
BE Super Green 24 months fixed plan £644.428* £508.807* £1,153.235*
BE Pre-Payment Meter Pre-Payment £ 647.777* £ 507.059* £ 1,154.836*

* Please note that these prices are for indicative purposes only. Indeed, prices are post-code based and can vary significantly from one region to another. Call our our experts to get the most up-to-date prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900 kWh of electricity and 12,000 kWh of gas per year.
Rates are inclusive of VAT at 5%.
Exit fees are £0.


While the charts below provide some additional details of each tariff plan, you’ll notice that the cheapest available options are the long-term fixed rate tariff plans. Additionally, you may notice that currently none of the Bristol Energy tariff plans have any included exit fees.

Tariff prices vary according to the region where you live. If you would like to get a personalised quote for their gas and electricity services, go to their website and click here. It will give you their pricing tables based on your own location. You can also call us to identify the best deals out there.

However, what is not covered in the costs charted below are the positive environmental impacts that Bristol Energy is striving for with these ‘Green’ tariff plans. Currently, Bristol Energy is offering renewable, green energy with 100% green electricity for each tariff plan and a minimum of 50% gas carbon offsets depending on the selected plan with the potential to opt for 100% gas carbon offsets with the ‘Super Green’ tariff package.

Bristol Energy’s Standard tariff


Plan Tariff type Type of fuel Standing charge (p/day) Unit rate cost (p/kWh) Average total annual cost (£/year) Exit cost (£/fuel)
BE Standard Green Standard Variable tariff Electricity 27.330 p* 18.900 p* £ 645.220** £ 0.000
BE Standard Green Standard Variable Tariff Gas 26.590 p* 3.270 p* £ 489.520** £ 0.000

* Please note that these prices are for indicative purposes only. Indeed, prices are post-code based and can vary significantly from one region to another. Call our our experts to get the most up-to-date prices for your location.
** Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900 kWh of electricity and 12,000 kWh of gas per year.
Rates are inclusive of VAT at 5%.
Exit fees are £0.


Bristol Energy Fixed Tariffs

Here is the cost information associated with Bristol Energy’s long-term fixed rate tariff plans:


Plan Tariff Type Type of Fuel Standing Charge (p/day) Unit Rate Cost (p/kWh) Average Total Annual Cost (£/year) Exit Cost (£)
BE Simply Green 12 months fixed plan Electricity 28.140 p* 19.510 p* £ 668.571** £ 0.000
BE Simply Green 12 months fixed plan Gas 20.710 p* 4.170 p* £ 576.043** £ 0.000
BE Super Green 24 months fixed plan Electricity 28.120 p* 18.680 p* £ 644.428** £ 0.000
BE Super Green 24 months fixed plan Gas 20.700 p* 3.610 p* £ 508.807** £ 0.000

* Please note that these prices are for indicative purposes only. Indeed, prices are post-code based and can vary significantly from one region to another. Call our our experts to get the most up-to-date prices for your location.
** Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900 kWh of electricity and 12,000 kWh of gas per year.
Rates are inclusive of VAT at 5%.
Exit fees are £0.


Prepayment Tariff Plan

Additionally, Bristol Energy also offers a prepayment deal that allows the user to pay for their gas and/or electric before they’ve used it. Information regarding the total annual average costs of this tariff plan can be found below.


Plan Tariff Type Type of Fuel Standing Charge (p/day) Unit Rate Cost (p/kWh) Average Total Annual Cost (£/year) Exit Cost (£)
Pre-payment Meter Pre-Payment Electricity 31.260 p* 18.400 p* £ 647.777** £ 0.000
Pre-payment Meter Pre-Payment Gas 36.320 p* 3.120 p* £ 507.059** £ 0.000

* Please note that these prices are for indicative purposes only. Indeed, prices are post-code based and can vary significantly from one region to another. Call our our experts to get the most up-to-date prices for your location.
** Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900 kWh of electricity and 12,000 kWh of gas per year.
Rates are inclusive of VAT at 5%.
Exit fees are £0.


Economy 7 and 10 Tariff Plans

To provide more efficiency and lower costs for consumers Bristol Energy also offers a Energy 7 and 10 deal, which offers a lower rate for electricity during off-peak hours of the day. Cost information regarding this 7 and 10 deal can be found below:


Plan Tariff Type Average Electricity Standing Charge (p/day)* Day Rate (p/kWh)* Night Rate (p/kWh)p* Average total annual cost (£/year)** Exit Fee (£)
BE Standard Green Variable Rate 27.440 p* 19.650 p* 15.170 p* £ 615.508** £ 0.000
BE Simply Green 12 months fixed plan 28.140 p* 19.960 p* 15.890 p* £ 632.049** £ 0.000
BE Super Green 24 months fixed plan 28.250 p* 19.330 p* 15.050 p* £ 611.623** £ 0.000
Pre-Payment Meter Pre-Payment 31.360 p* 18.970 p* 15.170 p* £ 618.388** £ 0.000

* Please note that these prices are for indicative purposes only. Indeed, prices are post-code based and can vary significantly from one region to another. Call our our experts to get the most up-to-date prices for your location.
** Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900 kWh of electricity and 12,000 kWh of gas per year.
Rates are inclusive of VAT at 5%.
Exit fees are £0.


Bristol Energy fuel mix

They are committed to providing green energy. Its aim is to provide 100% renewable energy and they are getting towards that. At the moment they offer 100% green electricity and low carbon gas. In the year from April 2018 to March 2019, Bristol Energy provided 79% of its energy from renewable sources. The remainder comes from natural gas, with small amounts from coal and nuclear power.

Bristol energy fuel mix

Is Bristol Energy any good?

Bristol Energy ranks 9th out of 35 UK energy suppliers which means they are definitely at the right end of the league table. While they are not the cheapest, they do offer a good customer service and their commitment to renewable energy is also a plus point.

Is Bristol Energy cheap?

Bristol Energy prides itself on offering honest, open and affordable energy services. But are they really that cheap? The answer is that it depends. If you are on the standard variable rate then it is just below the Ofgem price cap and even their fixed tariffs are not the cheapest on the market. Yes, there are more expensive providers out there but Bristol can’t compete with the most affordable like Octopus and Bulb.

A family of four living in a three bedroom house would be paying around £1,092 a year if they were with Bristol Energy for gas and electricity. Bulb would cost around £1,077 and Pure Planet around £959. However, you may not be basing your decision on price alone.

Recent price rises have disappointed some customers but Bristol Energy were far from alone in rising their rates over the last year. Bulb raised their prices by 11% in order to keep up with energy wholesale prices.

How many customers does Bristol Energy have?

At the moment, Bristol Energy has around 76,000 customers but is looking to expand this number both across the city and throughout the rest of the UK.

Bristol Energy customer reviews

In a Which? survey, Bristol Energy came 9th in a customer poll of the 35 best energy companies in the UK as voted for by around 9,000 people. It shares this position in the table with Coop Energy, Ovo Energy and Engie.

It achieved an overall customer score of 73%, gaining five stars for bill accuracy, four stars for value for money and customer service and three stars for bill clarity and digital tools.

Customer service was rated as good to excellent, with 86% of all those surveyed giving it these marks.

Overall, customers particularly liked:

  • Face to face service for local customers
  • The good prices
  • Friendly customer services

However, they did not like:

  • A poor selection of digital tools

Does Bristol Energy do smart meters?

At the moment Bristol Energy will supply and install smart meters as part of their service. As of May 2019, they are using the SMETS2. However, they are currently only supplying customers with priority but will look to expand this service in the coming months, hopefully by the end of 2020.

If you are switching to Bristol Energy and currently have a smart meter then you can continue to use it. However, if the current smart meter you have is not secure, then you may not be able to use some of the smart capabilities. You should get in touch with Bristol Energy to find out more about whether or not your existing smart meter will work with their services.

How to contact Bristol Energy?

You can get in touch with Bristol Energy in any of the following ways:

Contact centre Phone number Email address
Customer care 0808 281 2222 (Mon-Fri 8.30 am to 5.30 pm) customercare@bristol-energy.co.uk
Sales and renewals 0808 189 4072 (Mon-Fri 8.30 am to 5.30 pm) salesandrenewals@bristol-energy.co.uk
Business 0808 168 3888 (Mon-Fri 9am-5pm) business@bristol-energy.co.uk
General enquiries 0808 281 2222 (Mon-Fri 8.30 am to 5.30 pm) customercare@bristol-energy.co.uk

You can also get in touch by reaching out on social media channels such as Facebook, Twitter and Instagram.

Read more about different energy suppliers:

Call us to switch your energy supplier for free!

0330 054 0017

Available Monday to Friday from 8.30 am until 5.30 pm

FAQ

Who is Bristol Energy?

Bristol Energy is a new supplier started by Bristol City Council to provide affordable energy across the UK. All the profits go back into the local community, so if supporting local projects is for you then this could be a good choice.

Is Bristol Energy any good?

Bristol Energy ranks 9th out of 35 UK energy suppliers. This places them at the right end of the league table. While not the cheapest, they offer a good customer service and their commitment to renewable energy is also popular with customers.

Does Bristol Energy do smart meters?

Bristol Energy will supply and install smart meters, as of May 2019, using the SMETS2. They are currently only supplying customers with priority but will look to expand this service by the end of 2020.

How many customers does Bristol Energy have?

Bristol Energy has around 76,000 customers but is looking to expand this number both across the city and throughout the rest of the UK.

Updated on 23 Jul, 2021

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