The final bill has arrived. When you move to a new supplier, you’ll need to pay your previous energy company for all of the gas and electricity you consumed up to the day you moved. How do you do that? Read on to find out.
Last updated: April 2021
Switching energy suppliers can help you to find a better deal and save money on your gas and electricity bills.
How long does an energy company have to issue a final bill?
Once you’ve provided them with a final meter reading, your previous energy company will issue you with a final bill. Once you’ve paid this bill, all of your dealings with your previous supplier should be complete. When switching energy supplier, your previous energy company has six weeks in which to issue your final bill. If they fail to meet this within the 10 day deadline, they have to give you £30 in compensation.
What happens to my balance when I switch energy suppliers?
When you change energy supplier your credit will be considered your ‘closed account balance’. It should reflect the remaining credit in your final bill.
If your account is in credit, you can request a refund. If your account is in debt, and you’ve been in debt for less than 28 days, any money you owe will simply be added to your final bill. If you’ve been in debt for more than 28 days, your supplier can stop you from switching until the debt is paid off.
Not feeling your current energy supply? No problem! Just give our experts a call at the number above and we will be able to help you out. After all , finding the best supplier for you is our expertise!
Should I cancel my Direct Debit after switching energy supplier?
If you pay your energy bills by Direct Debit, it’s essential to confirm that your gas and electricity supply has been transferred before you cancel. You should also wait until your final bill has been paid before stopping your Direct Debit.
More than ever, our team of experts remain on deck to help you make savings on your energy. We understand how deeply the lives of many are affected by these trying times and we want to support you the best we can. More on your energy supply during COVID-19 in our article.
What happens if you cancel a Direct Debit without the approval of the company?
If you’ve confirmed that your gas and electricity services have been transferred and your final bill paid, you can cancel the direct debit to your previous energy company without their approval.
If you cancel your Direct Debit before you’ve paid your final bill, you may find you run into trouble. If you don’t pay the bill using another method, you may find your previous energy company will charge you for late payment of your bill. If you continue to avoid payment, your old energy supplier could take further steps to recover the money owed.
Compensation if there’s an energy switch problem
If you experience a problem during the switching process, you could be entitled to compensation. According to Ofgem, automatic switching compensation applies if:
- You are switched to another supplier and have not requested the switch (sometimes called an ‘erroneous’ switch or transfer)
- Your switch does not complete within 15 working days
- You’re switched by mistake
- A supplier is late refunding a credit balance following a final bill
- Your old supplier fails to send you a final bill within six weeks of your switch
These rules don’t apply to business customers and in cases where the energy supplier has stopped trading.
Would you like to know more information about switching energy suppliers? Great! Heres a few related articles:
- How to switch energy suppliers
- Switch gas suppliers
- Canceling your energy contract
- Switching from prepayment meter to direct debit
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Updated on 6 May, 2021