Coop Energy in 2021: Prices, Reviews and Contact Details

papernest disclaims that they are not currently in partnership with Coop Energy

papernest disclaims that they are not currently in partnership with Coop Energy

Coop Energy is an energy supplier who aims to provide good value, simple and transparent energy to its customers, with all tariffs having 100% renewable energy. Founded in 2010, Coop Energy customers are now supplied with their gas and electricity by Octopus Energy after it joined the brand in 2019. However, Coop Energy is still responsible for gaining new customers.
Last updated: May 2021

Founded 2010
Email coop@octopus.energy
Log in octopus.energy/login/
Phone number 0808 164 1088
Address 6DA, Warwick Technology Park, Warwick, United Kingdom
Number of customers 300,000

As with all Co-op projects, the company is owned by its members who all get a say in how it is run. This used to include a say in where it got its energy from. However, since joining Octopus, this is now a decision made elsewhere. But all energy comes from 100% renewable sources which is in line with previous Co-op members’ decisions.

Co-op Energy is also working with Octopus to increase community generated power in the UK. They currently offer a choice of tariffs for customers. There are three to choose from:

Type of tariff Cost per month for an average UK home Tariff details
Co-op Fixed Tariff £1,214.47* 100% renewable electricity with a fixed price. Unit rates and standing charge are locked in for 12 months, with no exit fees.
Co-op Community Power £1,248.66* The greenest tariff, with 100% of electricity coming community-run renewable energy projects around the UK. Gas is carbon offset. PPrices are fixed for 12 months, with no exit fees.
Co-op Flexible Tariff £1,128.16* 100% renewable electricity on a variable tariff. Prices can rise and fall with wholesale prices – with at least 30 days’ notice of a change. Possible to switch to a fixed tariff at any time.

*Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900 kWh of electricity and 12,000 kWh of gas per year.
Rates are inclusive of VAT at 5%.
 

Is Co-op Energy any good?

The best way to find out if they are any good is to look at online reviews and ratings sites. The last set of results for Co-op Energy on Which? rated them as 9th out of a total of 35 energy companies in a customer survey. It gained decent ratings across the board, with bill accuracy being very impressive.
Coop Energy Fuel Mix

In total, they achieved a 73% for customer score, getting five star ratings for bill accuracy and four stars for complaints handling, value for money, bill clarity and customer service. The rating for digital tools was three stars.

This was an improvement on the previous years when it had finished lower down the table. They answered calls in just one minute and 23 seconds on average, making it one of the best performers in this category.

On Trustpilot, Co-op energy scored 4.5 out of five, with more than 3,000 ratings. More than half of customers said they were excellent.

However, as their customers are now supplied by Octopus Energy, it is also a good idea to look at how it performs on the same sites. The good news for Co-op Energy customers is that Octopus Energy came out on top in the survey of 35 energy companies with an overall score of 83%. It rated five stars for customer service, complaint handling and bill accuracy.

Octopus Energy also scored 4.8 out of five on Trustpilot from more than 36,000 reviews.

What is their customer service like?

If you want to get in touch with Co-op Energy electronically then there is someone to answer your questions seven days a week. You can send an email to coop@octopus.energy but there is currently no chat function on the website.

Our energy experts are here to help

Free service - Available Monday to Friday from 8.30 am until 5.30 pm


There is also a freephone number which is open 9am to 5pm Monday to Thursday and 9am to 4pm on Friday. It is closed on weekends. Co-op Energy answers the phone in under two minutes on average, which is good compared to some other providers but not quite as rapid as So Energy which usually pick up after around 30 seconds.

Co-op Energy receives just 13.2 complaints per 10,000 customers, which again compares well to most other major suppliers in the UK.

Are they responsive?

In a Which? Investigation Co-op Energy was found to be very responsive. It took them just one minute and 23 seconds to answer their phone on average, which was even quicker than their supply partner Octopus which took just over two minutes. When you consider that Bulb Energy takes around 19 minutes and Scottish Power 21 minutes, then waiting a minute on hold is not too bad. However, it is not as good as So Energy which took just 34 seconds on average to answer the phone.

Customers were less impressed with Co-op Energy’s digital tools, which only gained them a three star rating. However, only four energy companies of the 35 surveyed got four stars and none got five.

The survey also found that customers considered the service they received and the way Co-op Energy dealt with complaints was also good. They also achieved five stars for the accuracy of their bills.

Does Co-op Energy use smart meters?

They offer smart meters, including for customers who are on prepayment accounts. However, customers who switch from other energy companies may find that their smart meter loses some of its functionality. You can continue to use the smart meter but you might have to give meter readings manually.

If your smart meter was installed by Co-op before they joined with Octopus Energy, then they will continue to work as intended.

How many customers does Co-op Energy have?

Co-op Energy has about 300,000 customers, all of whom now have their energy supplied by Octopus Energy. That means they are part of the nearly 1.5 million customers across the UK who are supplied by Octopus.

What are Co-op Energy’s Electricity and gas plans?

What are Co-op’s Electricity and gas plans?

Co-op energy has various electricity and gas plans that cover both fixed and variable plans. There are two plans on offer, 12M Fixed and Community Power, which are both Fixed Plans, while the other, Co-op Flexible offers a variable rate, which means that the price you pay varies by the market rate at which the supplier purchases their energy. Let’s look into Co-op Energy’s plans:


Plan Tariff type Average Electricity annual cost (£/year) Average gas annual cost (£/year) Average total annual cost (£/year)
Co-op 12M Fixed Fixed £681.78* £532.68* £1,214.47*
Co-op Community Power Fixed £690.77* £557.88* £1,248.66*
Co-op Flexible Variable £649.88* £478.28* £1,128.16*

* Please note that these prices are for indicative purposes only. Indeed, prices are post-code based and can vary significantly from one region to another. Call our our experts to get the most up-to-date prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900 kWh of electricity and 12,000 kWh of gas per year.
Rates are inclusive of VAT at 5%.
Exit fees are £0 for all plans.


Fixed tariff

Co-op offers fixed energy tariffs, which means that regardless of the market rate of energy, your rate will never change throughout the entire duration of your contract. Normally, fixed rate plans have an exit fee associated; but Co-op Energy is unique in the sense that they do not have exit fees for breaking the contract. It is up to you whether or not you value this price security.

Variable tariff

Co-op also offers a variable tariff, which is the opposite of fixed, that the rate could vary throughout the length of your contract. When rates increase, your energy provider is supposed to notify you 30 days prior to the increase so that you can plan your budget accordingly. Whether you go with the fixed or variable rate depends on your needs, budget constraints and preferences. The good new is that you can go with Co-op energy regardless of the type of contract you prefer since they offer both!

We’re here to help answer any questions you might have, all you have to do is give us a call! If you like to learn more about fixed and variable tariffs, we’re happy to help guide you through the process of making your swtich!

Co-op Tariff Prices

When switching to a new energy provider, it’s important to be away of the cost information associated with both their fixed and variable plans, as well the parallel Economy 7 plans on offer. We don’t want to overwhelm you with information; we are here to help guide you through making your switch should you wish!

Our energy experts are here to help

Free service - Available Monday to Friday from 8.30 am until 5.30 pm

We can you choose the best plan, below are the prices associated with Co-op’s fixed rate, long term tariff plans:


Plan Tariff Type Type of Fuel Standing Charge (p/day) Unit Rate Cost (p/kWh) Average Total Annual Cost (£/year) Exit Cost (£)
Co-op 12M Fixed Fixed Electricity 27.39 p* 20.06 p* £681.78** £0
Co-op 12M Fixed Fixed Gas 26.58 p* 3.63 p* £532.68** £0.00
Co-op Community Power Fixed Electricity 27.39 p* 20.37 p* £690.77** £0
Co-op Community Power Fixed Gas 26.58 p* 3.84 p* £557.88** £0.00

* Please note that these prices are for indicative purposes only. Indeed, prices are post-code based and can vary significantly from one region to another. Call our our experts to get the most up-to-date prices for your location.
** Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900 kWh of electricity and 12,000 kWh of gas per year.
Rates are inclusive of VAT at 5%.
Exit fees are £0 for all plans..

Co-op Variable Tariffs

And the cost information associated with Co-op’s variable rate tariff plan:


Plan Tariff Type Type of Fuel Standing Charge (p/day) Unit Rate Cost (p/kWh) Average Total Annual Cost (£/year) Exit Cost (£)
Co-op Flexible Variable Electricity 27.39 p* 18.96 p* £649.88** £0
Co-op Flexible Variable Gas 23.84 p* 3.26 p* £478.28** £0.00

* Please note that these prices are for indicative purposes only. Indeed, prices are post-code based and can vary significantly from one region to another. Call our our experts to get the most up-to-date prices for your location.
** Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900 kWh of electricity and 12,000 kWh of gas per year.
Rates are inclusive of VAT at 5%.
Exit fees are £0 for all plans..


Economy 7

As mentioned earlier, Co-op offers these identical plans but with an Economy 7 twist. Economy 7 means that the rate you pay for consuming energy during the day vs. at night are different. This option provides you with more control over your bills, since you have the option to choose the time at which you utilize electricity. During off-peak periods, usually between 10pm and 8:30am, the cost of electricity drops. This is a fantastic option should you have an electric vehicle that you want to charge at night. Or, if everyone in your household is gone during the day and therefore not utilizing energy.

Where does Co-op Energy get its electricity from?

Co-op Energy and its partner Octopus Energy get 100% of their energy from renewable sources. That means none comes from fuels such as coal. Instead it all comes wind, solar, biomass and other 100% renewable sources. The gas they supply you with is fully carbon offset.

They are also committed to community energy. In fact, they have the UK’s only tariff powered by 100% community generated electricity. By choosing this tariff it means you will be supporting local communities across the UK, and they guarantee to pay their generators a fair price.

Who are Coop Energy?

How much does community energy cost?

Community energy means they aim to get their energy from local suppliers, with a fair price being paid at all times. That means profits can be reinvested into more local initiatives to make communities more sustainable and less dependent on exterior power sources.

Generating power is one of the UK’s biggest polluters, so by supporting community power you can help to fund green energy projects around the country. As well as getting green energy, you also get award-winning customer service that aims to be simple and transparent. It all costs just a few extra pounds a month, which is a reasonable amount for green and sustainable energy produced in your community.

Is Co-op Energy cheap?

Co-op Energy aims to offer great value for their customers. As such, their fixed rate tariff offers energy comparable to the other big providers in the UK. However, working with Octopus Energy, they are also trying to provide community energy. This tariff is slightly more expensive as the energy comes from local sources.

Co-op Energy is committed to paying good rates to local producers which means some of the costs are transferred to the customers who choose this tariff. They will be paying around £82 a year on average.

However, customers on the fixed rate and flexible tariffs will be paying slightly less per month, at around £79 to £80 for the average UK home.

Customers seem to consider it good value for money with 81% of respondents to a Which? Survey saying they were either ‘good’ or ‘excellent’.

What are the Co-op Energy payment options?

Co-op Energy’s preferred method of payment is direct debit, although they currently offer no discount for this way of paying. If you choose to pay by direct debit then the payment will be taken monthly.

You can also pay in any of the following ways:

  1. Bank transfer
  2. Cheque
  3. Credit card
  4. Debit card
  5. Paypoint retailers

Prepayment accounts are also available with Co-op Energy.

How do I contact Co-op Energy?

There are several ways you can get in touch with Co-op Energy:

Phone number 0808 164 1088
Email coop@octopus.energy
Postal address 6DA, Warwick Technology Park, Warwick

Office hours are Monday to Thursday, 9am to 5pm, Friday, 9am to 4pm. It is closed at weekends

Where is Co-op Energy based?

Co-op Energy is based in Warwick although they also have an office in London at 33 Holborn, London, EC1N 2 HT.

What happened to Co-op Energy?

Nothing has really happened to Co-op Energy. In August 2019, its 300,000 customers joined over a million others in being supplied by Octopus Energy. Co-op Energy joined with Octopus in order to keep being able to provide great value and 100% renewable energy to its customers.

Co-op Energy is still responsible for finding new customers and you can still switch to join one of its three available tariffs. If you would like help switching to Co-op Energy, then we can help.

Is it easy to switch to Co-op Energy?

Switching has never been easier. There are no engineer visits, no disruption to your supply and no exit fees at any time.

Read more articles about energy suppliers in the UK:

Call us to switch your energy supplier for free!

0330 054 0017

Available Monday to Friday from 8.30 am until 5.30 pm

FAQ

Is Coop Energy any good?

Coop Energy rated 9th out of a total of 35 energy companies in a customer survey by Which?. It gained decent ratings across the board, getting five stars bill accuracy. In total, Coop Energy scored 73%, with four stars for complaints handling, value for money, bill clarity and customer service. The rating for digital tools was three stars.

According to Trustpilot, Coop Energy scored 4.5 out of five, with more than 3000 ratings. More than half of customers said they were excellent.

Is Coop Energy cheap?

While not the cheapest tariffs on the market, it is also not the most expensive. In addition, you have to remember that Coop Energy provides 100% renewable electricity from sustainable sources and any gas they provide is carbon offset.

They are also investing in community energy projects. For a small extra fee each month, you get energy that has been provided by one of 80 community energy projects around the UK. This is local, sustainable energy produced in the right way.

☎️ How do I contact Coop Energy?

There are a number of ways you can get in touch. You can send an email to coop@octopus.energy but there is currently no chat function on the website. You can also call Monday to Friday on 0808 164 1088, although this number is closed at the weekend.

⭐ What is Coop Energy’s customer service like?

The Coop Energy customer service is good. Their energy is also supplied by Octopus Energy, the highest rated energy company in the UK according to a the Which? survey. That means you get great value, sustainable energy provided by one of the best in the business. Coop Energy answers its phones within two minutes on average and receives fewer complaints than most other large energy providers in the UK.

Updated on 23 Jul, 2021

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