Bulb Contact Details 2021: How do I get in touch?

papernest disclaims that they are in partnership with Bulb

papernest disclaims that they are in partnership with Bulb

Summary: Bulb Energy is a rapidly growing green energy supplier that claims to offer great value renewable energy. It offers just one tariff with 100% renewable electricity and carbon neutral gas.

If you’re an eco-conscious energy consumer (and you don’t like spending more than you have to, or being locked into lengthy fixed tariffs), you’ve likely at least thought about joining Bulb. Bulb only has one variable rate tariff which it constantly adjusts to deliver the best value for money to its customers. What’s more, they offer 100% renewable energy and carbon-offset gas. But how do you get in touch with them, when you need a helping hand. Here, we’ll look at Bulb contact details so you know where to turn when you have queries, concerns or complaints.
All Bulb contact information is accurate at the time of writing.
Last updated: February 2021

Contact Number 0300 303 0635
Email addresses emergency@bulb.co.uk. complaints@bulb.co.uk
Postal address Bulb 155 Bishopsgate London EC2M 3TQ

Bulb Contact 1

Bulb Contact online platforms

Bulb have a presence on several social media platforms including Facebook, Twitter and Instagram. These online presences are predominantly used by customers who want to refer friends, family or colleagues, and earn up to £50 both for themselves and the people they refer. However, you can also direct questions and concerns to Bulb via Direct Message. However, this is the best mode of contact for non-urgent enquiries.

General Enquiries

If you have an enquiry to which you need a fast response, there are a number of ways in which you can make general enquiries to Bulb. You can contact them over the phone on 0300 303 0635. An independent consumer survey in March 2020 revealed that Bulb takes an average of 9 minutes and 56 seconds to answer phone calls. Alternatively, you can use the Live Chat function on their website. A live chat popup will appear in the bottom right hand corner. Response times are similar with an average of 9 minutes and 29 seconds. Lines are open between 9am and 5pm Monday to Friday.

COVID-19

As of January 5, 2021, according to the UK government’s website, the UK will enter another period of lockdown. We at Switch Plan want to let you know that although our business goes unaffected, we understand that the lives of all have been affected by these trying times. Our team of experts are working hard to ensure that you make savings on your energy bill by switching suppliers. Read more about your energy supply during COVID-19 in our article.

Business Energy Management

Bulb also provides dedicated support to its Business Energy customers with unlimited support within business hours. Business customers use the same contact number as domestic energy customers, 0300 303 0635.

Complaints

If you have a complaint about Bulb, their complaints page gives detailed information about their complaints procedure. There are several ways in which you can make a complaint.

  • You can call the customer service number on 0300 303 0635.
  • You can email complaints@bulb.co.uk
  • Or you can send your complaint in writing to Bulb, 155 Bishopsgate, London, EC2M 3TQ.

Upon receipt of your complaint, Bulb promise to do everything they can to resolve it within 5 working days. If they are unable to resolve your complaint within 8 weeks, you can refer the matter to the Energy Ombudsman.

Bulb Contact 2

Emergency help

If you have a power outage or similar emergency, Bulb has a dedicated emergency support page where you can fill out a contact form. Bulb promises to call you back within an hour. You can also email emergency@bulb.co.uk or call the usual number on 0300 30 30 635.

Think Bulb might be the supplier for you? Don’t make the switch without us!

If you’d like to join Bulb and benefit from lower prices and greener energy, don’t make the switch without us. We can ensure that you’re getting the very best value for money from Bulb. What’s more, we can even manage your switch from end-to-end. So you can enjoy greener, cheaper energy faster and completely hassle free.

Sound good?

Call us today on 0330 054 0017 to find out more.

We’re available from 9am to 7pm.

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Call us to switch your energy supplier for free!

0330 054 0017

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Written by Casper

Updated on 24 Feb, 2021