Read the latest Nabuh Energy reviews
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Nabuh Enegry’s main selling point is its affordability. The company claims to have the cheapest prepayment tariffs in Yorkshire and its direct debit deals are also competitively priced. However, the supplier doesn’t do so well when it comes to customer service. Poor online reviews and ratings show that households supplied by Nabuh Energy are generally unhappy with the service they receive. This is something that’s important to consider if you’re thinking about a switch.
Last update: November 2022
To help you decide if the company is right for you, we’re taking a look at Nabuh Energy reviews and finding out exactly what this Yorkshire-based energy company specialised in prepayment tariffs has to offer.
Is Nabuh Energy any good?
Impartial online review sites are always a good place to start when comparing energy suppliers. According to Trustpilot, Nabuh Energy reviews are largely negative. Of the 400 reviews posted to the site, 9% rate Nabuh Energy as ‘excellent’ while a whopping 83% rate the supplier as ‘bad’. This gives the company an overall Trustpilot score of just 1.6 out of five
In the Citizen’s Advice summer 2020 ratings, Nabuh Energy gets a slightly higher score of 2.19 out of five. This puts it 32nd out of the 34 energy companies assessed.
With these scores in mind, it’s fairly safe to say that Nabuh Energy is far from being the most-loved provider on the market. To help you better understand the service that the company offers, we’re taking an in depth look at Nabuh Energy reviews.
Nabuh Energy customer score?
Overall, Nabuh Energy is scored fairly poorly by their customers. Most reviews are particularly critical of the company’s customer service. Another common complaint is with the topping up process. Difficulty adding credit to an account is a major concern for prepayment customers. As Nabuh Energy claims to specialise in prepayment tariffs, it’s surprising that they appear to have so many issues with the topping up process.
Nabuh Energy value
One area where Nabuh Energy does score well is when it comes to value. The company claims to have the lowest prepayment deals in Yorkshire, and it’s true that their tariffs are definitely among the most competitive around. This can make Nabuh an attractive choice for households looking to minimise their energy payments.
The company has four tariffs, two for prepayment customers and two for direct debit customers. The table below details the tariffs on offer to Nabuh Energy customers:
| Tariff | Tariff type | Fixed term | Meter type | Exit fees | Economy 7 available |
|---|---|---|---|---|---|
| The Lizzy | Prepayment | 12 months | Traditional meter & smart meter | No exit fees | Eco 7 tariffs available |
| The Grace | Prepayment | 12 months | Traditional meter & smart meter | No exit fees | Eco 7 tariffs available |
| The Jack | Direct Debit | 12 months | Traditional meter | No exit fees | Not available |
| The Mel | Direct Debit | 12 months | Smart meter | No exit fees | Not available |
Issue resolution and complaint handling
Complaints handling seems to be a big issue for Nabuh Energy. Customers report difficulties getting hold of the company and claim that messages and complaints often go unanswered. This is reflected in the online reviews, many of which mention specific complaints that were left unresolved.
Response time
On average, Nabuh Energy customers have to wait around 8 minutes for someone to answer the phone when they want to get in touch with their energy supplier. If you send Nabuh Energy a message on Facebook chat, you’ll probably wait around an hour for a reply.
Digital tools
Nabuh Energy has created a dedicated app for its customers to use. The app can be downloaded to a smartphone or tablet computer and allows customers with smart prepayment meters to top up their credit online. Customers can also check their usage, upload meter readings and pay bills using the app.
Sustainability
Nabuh Energy isn’t a particularly green energy company. The fuel mix published on the company’s site shows that the majority of the electricity they provide is generated by gas. Just 8.3% of their electricity comes from renewable sources.
The table below shows the Nabuh Energy fuel mix:
| Fuel | % |
|---|---|
| Coal | 6.3 |
| Natural gas | 72 |
| Nuclear | 8.2 |
| Renewable | 8.3 |
| Other | 5.2 |
What do customers say about them?
Most of the complaints about Nabuh Energy on online review sites focus on inaccurate billing, poor customer service and unsatisfactory issue resolution.
Recent Nabuh Energy reviews include: “Could possibly be the worst company I have ever had the misfortune of dealing with”
“Zero stars. Most shocking customer service I’ve ever experienced, employees are absolutely useless & clueless, hours on hold just to be hung up on”
“The worst company I’ve ever come across”
On a slightly more positive note, one customer commented: “Only issue I had was getting top up cards sent out to me. Had to ask a few times for this to be done. But other than that they have been great”
And another said: “Good customer service and very helpful”
Nabuh Energy in the news
In 2019, Nabuh Energy was in the news because it got into trouble with Ofgem over failure to submit evidence of its green energy purchases. This evidence is normally presented in the form of Renewable Obligation Certificates. The company missed two payment deadlines and Ofgem was forced to demand a final payment of £880,582.
Nabuh Energy was also in the news recently for technical issues relating to its prepayment meters. A lot of customers have had trouble topping up their meters. This caused a number of households to be cut off from their gas and electricity supply through no fault of their own.
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FAQ
Nabuh Energy customer reviews
On the whole, Nabuh Energy customer reviews are not good. While a small proportion of households served by the energy company are happy with their service, the vast majority are not, with 83% of customers rating the company as ‘bad’ on Trustpilot.
Have Nabuh won awards for customer service?
Given the poor online reviews for Nabuh Energy, it’s no surprise that the company hasn’t won any awards for its customer service.
How do I contact Nabuh Energy?
If you want to get in touch with Nabuh Energy, you can call the company on 0330 0414 902, email them at customerservice@nabuhenergy.co.uk or use the live chat feature on their website. You can also contact Nabuh Energy via their social media profiles.
Do Nabuh Energy listen to their customers?
While Nabuh Energy does not have very impressive online reviews, the company does reply to most of the reviews posted on impartial sites. This may show that they have listened to complaints and are trying to improve their customer service.
Updated on 29 Jan, 2024
Meet the content team
Ivana
Energy Specialist & Copywriter
