Asking yourself “Who is my electricity supplier?”. It’s important to try to find out as soon as you can. Not only will this make your life admin simpler, but it’ll also allow you to compare tariffs and find a more cost-effective one for your home. Remember that the quality of energy doesn’t diminish when you switch provider, so there’s no excuse to not be on the lookout for a better deal!
Last update: November 2022
There are many reasons why you may not know who your electricity supplier is. These can include:
- Recently moving home
- Your energy supplier going bust and you’re moved to another as an emergency measure (often by Ofgem intervention)
- No recent bills sent to your home due to paperless billing.
What if I’ve just moved in and I’m asking myself “who is my eletricity supplier?”.
You may ask yourself, how do I find my supplier? If you’ve just moved in, one of the first port of calls is to find out who your electricity and energy suppliers is/are. One of the ways you can do this is with an MPAN (for electricity) which is a Meter Point Administration Number.
Unfortunately, this can be tricky if you’ve just moved home as it’s unlikely to appear on your electricity meter itself. So, the next thing to do if the previous tenants or homeowners haven’t given you this information (or left a recent bill behind) is to try the online Find My Supplier tool, where you simply need to add the first line of your address and postcode, and it will tell you very quickly who your current energy supplier(s) is or are.
If you need an MPAN as well as to know who your electricity supplier is, you have the option to call the Meter Number Helpline on 0870 608 1524, who will be able to tell you both of these things based on your home address and postcode. Please note that calls to this number cost 7p a minute.
What’s a Meter Point Administration Number?
A Meter Point Administration Number or MPAN is also known as a Supply Number or S Number. It’s allocated to the electricity supply to your home, so you don’t take it with you when you move house. Altogether, it’s a twenty-one digit number that can be found on your electricity bills.
So, if you’re switching electricity providers due to moving house, you’ll have an MPAN for your previous or current address, and a different MPAN for your new home.
How to find which electricity plan you’re on?
Once you’ve uncovered who your electricity provider is, your best bet is to check any recent bills (if you have any) which should outline which of their tariffs you’re on.
If you’ve just moved in or don’t have a recent bill, it’s worth getting in touch with your energy supplier and asking not only for the name of your tariff but also:
- Their unit rates
- Daily standing charges (if any)
- Tariff exit fees (if any)
- Your monthly estimated bill
Once you have this information, you’re in a good position to compare electricity prices and find a cheaper tariff if you’re unhappy with the current electricity supplier’s quote.
How does the energy switching process work?
Luckily for customers, the energy switching process is often very simple, without the need for engineer visits or anything too technical. Customers need to get in touch with their new energy supplier when they’ve chosen their new supplier and tariff, who will handle the switch and let the previous provider know.
With Switch Plan, the process is even simpler!
- Give us a ring on 0330 818 6223
- One of our experts will then carry out a free price comparison to find your the best deals from the best energy suppliers, based on your needs
- We will then switch over your energy subscription for you and cancel your previous plan, saving any awkward break-up conversations!
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How long does it take to switch energy providers?
In the UK, it takes around 21 days to switch energy supplier. Usually, it’s a little quicker than this, with your new energy provider starting to deliver your service once the legal cooling-off period of 14 days is over. During the switchover period, it’s the responsibility of your previous electricity or energy supplier to continue your supply until you have switched.
Can I have help with switching electricity provider?
Yes! Here at Switch Plan, we love to help customers with their energy switch and finding a better deal. Our process is three steps long, and takes customers about 10 minutes!
- Give us a ring on 0330 818 6223and we will ask you some quick questions about your household and circumstances
- One of our energy experts will then carry out a free price comparison to find you the best deals in the market
- Finally, we can switch energy providers for you, and cancel your current or previous plan.
Who is responsible for your electric meter?
Your electricity supplier is responsible for making sure that your meters work properly - this applies to gas and electricity, and is why customers pay standing charges! Some signs that your electricity meter might not be working are:
- Unusually high or low readings
- You can see an error message
- It’s leaking.
This may be caused by a faulty appliance, a faulty meter or an older meter, so get in touch with your electricity provider and they will be able to help and send out someone to fix the problem, where necessary.
Updated on 29 Jan, 2024
Consumer Energy Expert