Bulb Contact Details 2022: How do I get in touch?
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Thinking about getting in contact with Bulb Energy? Well, if you’re an eco-conscious energy consumer (and you don’t like spending more than you have to, or being locked into lengthy fixed tariffs), you’ve likely at least thought about joining Bulb (and it might be the right choice for you!). In this article, we will show you how do you get in touch with them, especially when you need a helping hand. Also, here is a side note: All Bulb contact information is accurate at the time of writing.
Last update: November 2022
| Contact Number | 0300 303 0635 |
|---|---|
| Email addresses | emergency@bulb.co.uk. complaints@bulb.co.uk |
| Postal address | Bulb 155 Bishopsgate London EC2M 3TQ |
Bulb Contact online platforms
Bulb have a presence on several social media platforms including Facebook, Twitter and Instagram. These online presences are predominantly used by customers who want to refer friends, family or colleagues, and earn up to £50 both for themselves and the people they refer. However, you can also direct questions and concerns to Bulb via Direct Message. However, this is the best mode of contact for non-urgent enquiries.
Looking to switch to bulb? Well, you can contact us about that!! At Switch Plan, we can help you find the best deal in under 20 minutes. Let’s us help you save time and money; all you need to do is give us a call at the number on the top of the screen!
General Enquiries
If you have an enquiry to which you need a fast response, there are a number of ways in which you can make general enquiries to Bulb. You can contact them over the phone on 0300 303 0635. An independent consumer survey in March 2020 revealed that Bulb takes an average of 9 minutes and 56 seconds to answer phone calls. Alternatively, you can use the Live Chat function on their website. A live chat popup will appear in the bottom right hand corner. Response times are similar with an average of 9 minutes and 29 seconds. Lines are open between 9am and 5pm Monday to Friday.
COVID-19
As of January 5, 2021, according to the UK government’s website, the UK will enter another period of lockdown. We at Switch Plan want to let you know that although our business goes unaffected, we understand that the lives of all have been affected by these trying times. Our team of experts are working hard to ensure that you make savings on your energy bill by switching suppliers. Read more about your energy supply during COVID-19 in our article.
Business Energy Management
Bulb also provides dedicated support to its Business Energy customers with unlimited support within business hours. Business customers use the same contact number as domestic energy customers, 0300 303 0635.
Complaints
If you have a complaint about Bulb, their complaints page gives detailed information about their complaints procedure. There are several ways in which you can make a complaint.
- You can call the customer service number on 0300 303 0635.
- You can email complaints@bulb.co.uk
- Or you can send your complaint in writing to Bulb, 155 Bishopsgate, London, EC2M 3TQ.
Upon receipt of your complaint, Bulb promise to do everything they can to resolve it within 5 working days. If they are unable to resolve your complaint within 8 weeks, you can refer the matter to the Energy Ombudsman.
Emergency help
If you have a power outage or similar emergency, Bulb has a dedicated emergency support page where you can fill out a contact form. Bulb promises to call you back within an hour. You can also email emergency@bulb.co.uk or call the usual number on 0300 30 30 635.
Think Bulb might be the supplier for you? Don’t make the switch without us!
If you’d like to join Bulb and benefit from lower prices and greener energy, don’t make the switch without us. We can ensure that you’re getting the very best value for money from Bulb. What’s more, we can even manage your switch from end-to-end. So you can enjoy greener, cheaper energy faster and completely hassle free.
Sound good?
Call us today on 0330 818 6223 to find out more.
We’re available from 8.30 am to 5.30 pm.
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FAQ
What Contact online platforms does Bulb have?
Bulb have a presence on several social media platforms including Facebook, Twitter and Instagram. These online presences are predominantly used by customers who want to refer friends, family or colleagues, and earn up to £50 both for themselves and the people they refer.
How can I contact Bulb if I have any complaints?
If you have a complaint about Bulb, their complaints page gives detailed information about their complaints procedure. There are several ways in which you can make a complaint.
How can I contact Bulb if I have any General Enquiries
If you have an enquiry to which you need a fast response, there are a number of ways in which you can make general enquiries to Bulb. You can contact them over the phone on 0300 303 0635.
Updated on 29 Jan, 2024
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