Scottish Power – How to Contact them?
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Scottish Power needs no introduction for most energy consumers in the UK. It is one of the best known of the “Big 6” energy supplier, bringing energy to over 5.2 million homes around the country. Scottish Power doesn’t just supply energy to domestic and commercial customers, it generates it, too. Scottish Power is part of the Iberdrola Group which operates over 40 on and offshore wind farms around the UK, generating over 2,000 MW of renewable energy. So if you are amongst these millions of customers and want to reach out to them. Here’s all the info you’ll need.
Last update: November 2022
As a customer of Scottish Power, there will likely come a time where you need to contact them, and whether it be to make a complaint or simply top-up your prepayment meter, it will be helpful to know Scottish Power’s contact information. Knowing the best ways to contact your supplier will not only save you time but can even get you a better outcome
Scottish Power Contact online platforms
Reaching out to Scottish Power does not need to be an all-day affair. Calling service providers can be a source of great frustration, particularly if you are continuously getting transferred to different departments. Below we have listed each of Scottish Power’s contact numbers for their various departments because we know you have more important things to do with your time than wait on hold.
| Contact Numbers | Customer Service: 0330 102 7517 Complaints: 0800 074 1985 Automated Payments: 0800 001 5168 Boiler Cover: 0800 027 7788 |
| Email Address | contactus@scottishpower.com |
| Postal Address | Scottish Power Customer Services Freepost SCO5388 320 St Vincent Street Glasgow G2 5AD |
Additionally, Scottish Power is frequently active on several social media platforms where they post relevant information that may be useful as a customer. Information such as their business hours, events that they are planning and even important updates about Scottish Power as a business. In addition to being able to read Scottish Power’s latest updates, you can also send them direct messages regarding certain customer service needs or queries. However, reaching out directly to their customer service department will very likely give you a more accurate response in less time.
You can reach out to them on the following social media pages:
Managing your Scottish Power account online
In order to minimise wait times for customers who need help with basic account management, Scottish Power has an online portal through which customers can manage their online accounts. If you are already a Scottish Power customer, using this service may be a quicker and easier way to get what you need. It may be more satisfying to use this service than waiting for a customer service agent to answer the phone or respond to your Direct Message or webchat enquiry.
You can login to your online portal here. From their online portal, customers can:
- Enter your meter readings
- Manage and adjust direct debit
- View and download previous energy bills
- Track your energy usage, and more.
Filing Complaints
If you have a complaint about Scottish Power, you can find out about their complaints procedure on the brand’s complaints page. The page also has a link to an online form that you can fill in to get the ball rolling.
Alternatively, you can make your complaint over the phone on 0800 027 0072, or via email at contactus@scottishpower.com. If your complaint pertains to boiler cover or servicing, the number to call is 0800 001 5214.
If you’d prefer to make your complaint in writing, the address to write to is:
ScottishPower
Customer Services
Freepost SCO5388
320 St Vincent Street
Glasgow
G2 5AD
Your complaint will be resolved straight away if possible or referred to the specialist complaints handler.
If they are unable to resolve your complaint within 8 weeks, you can refer the matter to the Energy Ombudsman.
General Enquiries
For general enquiries, the easiest way to get a response from Scottish Power is either over the phone or via the online chat function on their website’s contact page. The customer service number for Scottish Power is 0330 102 7517.
Call Centre Opening Hours
Their contact centres are open between 8.30am until 7pm Monday to Friday, and 8.30am until 1pm on Saturdays.
Despite the human resource implications of the pandemic and the UK’s energy crisis, Scottish Power has been able to sustain a surprisingly low average wait time for their awaiting customers. In 2019, Scottish Power was one of the slowest suppliers to respond to phone calls with median average waiting times of 21 minutes and 24 seconds. However, that waiting time was dramatically reduced in 2020 to just 2 minutes and 28 seconds. Online chat was even faster, with an average response time of only 40 seconds.
If your query is less urgent, you can email contactus@scottishpower.com. The team endeavours to answer all email queries within 48 hours.
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Pay As You Go Meters
If you are a Pay As You Go customer and want to top up your account’s credit, or have an enquiry about your tariff, you can call the general Customer Service number on 0800 027 0072.
Be sure to have your account details close to hand. You can also top up your account using the online portal or the YourEnergy app.
Business Energy Management
Scottish Power has a separate customer service team, dedicated to providing personalised business support when you need it most. Because the brand understands that business customers are often too busy to wait for a call to connect, a callback service can be accessed from the Business Energy customer service page here.
Scottish Power Boiler Cover
As well as supplying energy, Scottish Power also offers boiler care cover in conjunction with Domestic & General warranty providers. If you have issues with your boiler, including a breakdown, there’s a 24-hour number that you can call. This is 0800 027 7788.
Contact for emergency help
In the case of an energy-related emergency, Scottish Power’s community forum has dedicated resources for emergencies. If you have a power outage, however, your best bet is to contact your local Distribution Network Operator (DNO), whose contact information you can find here.
If you smell gas or suspect a gas leak, call the National Gas Emergency service helpline on 0800 111 999.
Think Scottish Power might be the supplier for you? Don’t make the switch without us!
If you think that Scottish Power could be the right supplier for you, you’ll find that they have a wealth of tariffs to choose from. So many, in fact, that choosing the right one for your household’s needs can be tricky.
But don’t worry. We’re here to help!
Not only can we help you find the perfect tariff for your needs, but we’ll also manage your switch from end-to-end, bringing you cheaper, greener energy fast and hassle-free.
Would you like to know more about Scottish Power? Great! Check out some related articles
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FAQ
Does Scottish Power have good customer service?
Scottish Power has relatively average customer reviews, with a rating of roughly 3.7 out of 5 on Trustpilot. However, historically speaking, they have been known to have low quality customer support services.
What's the fastest way to get customer service from Scottish Power?
The fastest way to get an answer from Scottish Power is to check their online page or their app with your customer login. However, if the information available in those locations is not enough to answer your query, then your fastest option will be to call them directly.
Is it easy to contact Scottish Power?
Yes, there are a number of methods that you can use to reach Scottish Power's customer services department, however that may not guarantee that you get the outcome that you are hoping for.
Updated on 29 Jan, 2024
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