Maybe you know a little bit or nothing at all about boiler cover suppliers. Either way, in this article we will break it down for you. A small investment in boiler cover today can save you a great deal on repairs and maintenance tomorrow. And when you know how to choose the right boiler cover providers and policy for your needs, you can enjoy lasting peace of mind. But with so many boiler cover providers occupying the market, it can be hard to choose the best for your home’s needs.
Last update: November 2022
What is covered by Hometree?
Like many boiler cover providers, Hometree offers several tariffs that build upon the features of its boiler cover. The features that Hometree implements include the following:
- Gas Boiler, Flue and Control Cover– Includes checking if your gas boiler, flue, and controls are properly functioning.
- Annual Boiler Service– Allows a free annual boiler service to make sure that everything is working correctly.
- ⌚️ Wider Central Heating Cover-Checks and regulates your heating system, such as radiators, cylinders, and pipes.
- Plumbing and Drains Cover– Unblocks your drains and waste pipelines around your house.
- Home Electrics Cover– Protects and checks if your electrical system, such as your circuits, fuse box, sockets, and light fittings, are all properly functioning.
From the following features above, all of the possible deals available with Hometree at least include Gas Boiler, Flue and Control Cover and Annual Boiler Service. If you need more than just a boiler cover, there are two other options you can choose from. The following choices include the following:
- Your Boiler– Includes the basics which includes gas boiler, flue, and control cover, as well as annual boiler service
- Your Heating– Includes the basics and wider central heating cover.
- Your Home – Includes the basics, wider central heating cover, plumbing and drains cover, and home electrics covers.
What are Hometrees tariffs?
The different tariffs available with Hometree include the following:
What do their customers say?
On their Trustpilot Page, they currently have an average customer score of 4.6 out of 5, making them an “Excellent” supplier.
The positive reviews that Hometree receives are mainly focused on excellent customer service. This is due to their staff being described as polite, friendly, knowledgeable, helpful and reassuring. These traits are all important qualities that are crucial for any boiler cover provider! Other positive reviews include the following:
- Cite good value for money
- Speedy responses and quick
- Easy sign-up and claims processes
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Easy use and quick to resolve issues
Got to pick 3 days which suited me on the online boiler service booking form. The engineer came out on a Friday to carry out the service and pointed out a minor fault that was rectified on the following Monday, so exceptionally quick service.
The relatively few negative reviews allude to delays in boiler servicing and repairs. Others refer to incomplete or inadequate repairs and long waits to speak to a customer service representative. However, even when customers were unhappy with the engineers, they tended to have positive things to say about Hometree’s call centre and customer service staff.
⭐️ ⭐️ ⭐️ ⭐️
Dominika – customer support
I would like to thank customer support especially Dominika whom I was dealing with for my complaint. This matter took a while to get resolved, but Hometree admitted from day 1 it was their fault, and things have been put in place so it doesn’t happen to anyone again. I accepted their offer of compensation on this matter and would again like to thank the support team and a special thanks to Dominika whom was brilliant. Cheers David & Mary.
How to contact Hometree?
Good communication is at the heart of great customer service. Fortunately, there are a number of ways to get in touch with Hometree.
The easiest way for many would be to call the customer care team on 0800 368 9881 as they do not currently have a live chat feature. The Hometree team is available from 9:00 am – 5:30 pm Monday-Thursday, and 9:00 am – 5:00 pm on Fridays.
If you prefer to use email, you can contact the relevant teams at these email addresses:
- For general enquiries, billing and accounts: email@example.com
- For emergency call-outs and repairs: firstname.lastname@example.org
- For new installations and quotes: email@example.com
If you wish to make a complaint to Hometree, they aim to respond to your complaint within two working days. The quickest way to submit a complaint is to call 0800 368 9881 or email firstname.lastname@example.org. In addition, you can write to the following address:
4 Mabledon Place
How do I cancel Hometree?
If you are within your 14-day “cooling off” period, you can cancel your plan immediately. However, if this period has expired, simply contact the customer service team on 0800 368 9881, or email email@example.com, and they will guide you through the steps of cancelling.
How to compare your Hometree boiler cover?
When comparing your Hometree boiler cover, there are several different aspects you can go out from. Depending on your needs, here is how you should compare your boiler cover:
- Are you a homeowner or landlord?
- Which billing do you prefer? Monthly or annually?
- Which call-out fee would you prefer? £0, £60, or £95?
- Do you care about covering your plumbing and drains?
- What about your home electrics and gas fires?
The perfect boiler cover policy can lend you peace of mind but when it comes to your gas and energy supply, it’s just one part of the bigger picture. You also need to ensure that you’re getting the best value and most renewable sourced gas and electricity for your home. But changing suppliers can be stressful and time-consuming.
Check out Hometree’s best deals!
⭐️ You can check out their various plans and find the best one suited for you. ⭐️
Check out Hometree’s best deals!
🧐 Who is Hometree owned by?
Hometree is majority-owned by founder and engineer Simon Phelan, who still plays an active role in managing the company. You can find out more about how Hometree was founded here
🤳 What services do Hometree offer?
As well as providing boiler cover, they can also cover your central heating, plumbing and electricals. Gas fire cover is also available as an optional extra. Hometree also offers boiler installation and repair services.
🛠 Does Hometree cover appliances?
As well as boiler, plumbing and electrics cover, Hometree also provide cover a range of kitchen appliances and white goods. There are a couple of plans available to suit different needs and budgets. One covers natural disasters, fire, flood and theft, while another also covers accidental damage. Click here to find out more.
💰 How much does it cost to get a boiler serviced with Hometree?
Hometree’s boiler cover plans include a service in your first year. After this point (or if you prefer to get servicing on its own), a one-off boiler services will cost between £60 and £100 depending on the age and model of your boiler. Be aware, however, that if the technician finds a fault with your boiler, you may be subject to repair costs upwards of £100.
Updated on 29 Jan, 2024
Switch Plan specialist
UK Content Manager